G2

Wilcox F.

HR Specialist

Mid-Market (51-1000 emp.)

10/29/2026

"Great Services with Driven Improvements"

4/5

What do you like best about Paylocity?

Paylocity gives us centralized access to most, if not all, of our services. The report-building tools are pretty user-friendly and the platform feels fairly intuitive overall. Even when the AI can’t answer a specific question, it still points me to potentially related articles, which is helpful. It also stays pretty up to date on features.

Another plus is that it lets us match cost center information with our separate accounting software. Paylocity runs smoothly, with very little wait time between pages. It also felt more reasonable than other HCMs offering similar services.

Customer support has been pretty friendly. Even when I can’t get ahold of my representative, someone else is available to help. In my experience, they’ve been patient and easy to work with. Review collected by and hosted on G2.com.

What do you dislike about Paylocity?

Some features have been removed in updates, such as no longer being able to set temporary passwords for employees. Not everyone is technologically savvy, and some people need more hand-holding. We also can’t sort, filter, or search by Social Security Number anymore. On top of that, the help documents don’t get updated at the same time the system changes, which makes it harder to keep up.

I’ve also noticed that certain features or fields can behave differently depending on which browser you’re using, so it’s something to be aware of. During our move from our old HCM, not all data was ported over correctly; for employees with multiple start/stop dates, some information was missing. The rep assigned to help with our transition to Paylocity left before everything was completed, so we were essentially orphaned mid-setup.

Finally, setting up certain services has been painful. Some 3rd Party companies have had trouble getting us the information we needed, and Paylocity reps have also made mistakes when entering that information. Review collected by and hosted on G2.com.

What problems is Paylocity solving and how is that benefiting you?

We were using another HCM before switching to Paylocity. We decided to change because Paylocity could provide one or two login accounts that cover all of the services we use, whereas with the old system one of our administrators had more than half a dozen separate accounts. Paylocity also offered services that the previous system was only talking about possibly providing at some point in the future.

Compared with the runner-up, Paylocity was more flexible and willing to tailor the system to our business. The other option felt more rigid and seemed to expect us to fit their mold instead.

Almost all of our employees now use their smart devices to clock in and out and to access their information, where we previously relied on bio-scanner stations. As a result, there isn’t any waiting in line to take care of that. There are also options to share information on company calendars and to use a community center where announcements can be sent out. We’re just starting to explore these features, but we like what we’ve seen so far.

Overall, the app functions much better and is easier to navigate than our old HCM. That has improved employee engagement with the technology and made it easier for employees to access their employment information. Review collected by and hosted on G2.com.