G2

Marsha E.

past treasurer

Small-Business (50 or fewer emp.)

8/14/2026

"PayHOA Was a Game Changer for Our Small HOA’s Invoicing and Payments"

5/5

What do you like best about PayHOA?

I’m the treasurer for a small HOA. Before I found PayHOA, I was handling all invoicing and receipts on my own. Every invoice had to be printed, stuffed into an envelope, and mailed one by one. Checks came to our post office box, and then I had to sort them, record the payments, and make deposits manually. On top of that, we didn’t have any way to process credit card payments.

Even though Tour HOA is small by some standards, the whole process was still very time-consuming and burdensome. PayHOA took over those tasks and also let us accept credit card payments, which many of our homeowners had been asking for. It was a real game changer for me. Review collected by and hosted on G2.com.

What do you dislike about PayHOA?

Since we are a small HOA there are many features of PayHOA that we don't use. Its primary purpose is processing all of our financial transactions. The only feature that I initially disliked has since been redesigned. That has to do with the initial creation of the chart of accounts, though you still have to go under the BUDGET menu option in order to set it up. Review collected by and hosted on G2.com.

What problems is PayHOA solving and how is that benefiting you?

1. PayHOA generates all of our invoices and processes all incoming payments through their system. Previously I was doing all of this myself. I actually burned up my printer.

2. The PayHOA RULES feature expedites categorizing both receipts and expenditures by automatically assigning them to the designated categories.

3. PayHOA prints and mails all correspondence to our homeowners. Previously, we paid a local office supply business to print them & we stuffed & mailed them ourselves.

All our board members are volunteers and all these features have saved us a tremendous amount of time and headaches. Review collected by and hosted on G2.com.

Response from Earl Laing of PayHOA

edit

Marsha, "I actually burned up my printer" might be the best line we've gotten in a review yet, and it says everything about what board treasurers were dealing with before software like this existed. Going from printing, stuffing, and mailing every invoice by hand to letting PayHOA handle invoicing, mailing, and digital payments automatically is exactly why we built the platform. There's obviously a lot more to it than that, like you mentioned... so hopefully you'll continue to find features that help save time and headaches for you and the rest of your board.

We appreciate the time you put into this very detailed review and for being part of the PayHOA community!