G2

Verified User in Computer Software

Mid-Market (51-1000 emp.)

9/3/2026

"Genuinely end-to-end AP, with AI that actually works out of the box"

4.5/5

What do you like best about Payhawk?

The UI is genuinely easy to work with. New users get up to speed quickly without much hand-holding, which keeps the training burden low.

The integration with our ERP package is native and works very well. Performance has been solid throughout, with no noticeable slowdowns in day-to-day use.

Pricing sits at the higher end of the market. It’s more expensive than the lower-level tools, and while the time savings offset a fair part of that, it’s still a premium product and should be evaluated as one.

Support and onboarding were both excellent. We were guided through setup properly, and questions get answered quickly. The implementation manager was easy to talk to and very flexible with our needs.

Where Payhawk really stands out is the AI. It’s used extensively across the platform and adapts easily to our existing transactions, so it starts adding value almost immediately rather than needing months of training data.

The biggest benefit for me, though, has been the ability to open bank accounts in multiple currencies that tie directly into the platform. This is a major advantage because it keeps the full chain, from invoice recognition through to payment, in one place. Payment approval becomes much simpler, and it saves a significant amount of time compared to stitching separate tools together. Review collected by and hosted on G2.com.

What do you dislike about Payhawk?

The audit trail falls short of what you'd expect from a premium package. It isn't possible to download extensive audit logs covering changes to creditor master data or the logging of approval flows. For a tool that sits this close to the payment process, that's a real gap, particularly when it comes to supporting an external audit or demonstrating control over master data changes.

To be fair, there have been recent improvements. The introduction of a second approver on bank detail changes is a meaningful step in the right direction, and we'd like to see that thinking extended to logging and reporting as well.

Beyond that, there are some practical irritations. Terminology is used inconsistently across the platform, which causes unnecessary confusion for users who don't work in it daily. There are also basic UI/UX items that haven't been given enough attention, such as simple button to record a return trip in one go rather than having to enter it as two separate legs. Individually these are small, but for a tool so far with AI solutions and at this price point you would expect that they have solved these smaller items for user experience. Review collected by and hosted on G2.com.

What problems is Payhawk solving and how is that benefiting you?

Payhawk brings the whole accounts payable and expense process into one place. Before, invoice capture, approval, payment execution and the ERP booking all lived in separate systems. That created delays, additional API's and so on.

The biggest gain is the end-to-end chain from invoice recognition through to payment. Because we can hold bank accounts within the platform, an invoice can be recognised, coded, approved and paid without leaving it. Approvers see what they need in context, so approval is no longer the bottleneck it used to be. That alone saves a substantial amount of time each month.

The AI does a lot of the heavy lifting on coding and matching. It picked up our existing transaction patterns quickly, which means far less manual classification and fewer corrections at period close. Review collected by and hosted on G2.com.