I like their reporting - that's about it. Review collected by and hosted on G2.com.

Honestly, I dislike everything about Paycom. We switched from ADP to Paycom in January of 2021 due to wanting a more integrated system and continue to have ongoing issues. For reference, I have worked in Payroll/HR for 10+ years and have worked with other third-party HRIS systems, as well as in-house systems, and Paycom is by far the worse. It's not even the system itself; it's the team working at Paycom. Our issues started with implementation: it was rushed, and training was lacking. We weren't fully trained on half of the modules we purchased and have had to teach ourselves how they operate. Our first issues appeared with Applicant Tracking. We were posting jobs through Paycom, and they weren't showing up on the job boards. We're at the point now where we have to pay additionally to directly post them to Indeed and boost them for some of our locations. I have minor issues with the system itself, such as having to manually update position management vs. it flowing when a change is made, or not being able to know when a direct deposit is returned, and having to wait for Paycom to notify us. But some of the major issues we've experienced (recently) are: 1. Paycom not filing our taxes on time and incurring late fees and interest. 2. Our customer service representative didn't submit a wire transfer request for one of our payrolls, which resulted in almost 400 people not being paid on time and us having to scramble with our bank to get them paid on the afternoon of pay date. Paycom also didn't notify us they wouldn't be paid until EOD the day before pay date. 3. Our W2s for 2021 were incorrect and we were told it would take a week to correct. They then turned around and said it would take 6-10 weeks to correct. When we received the corrected W2s, they were still wrong and we were told they didn't have an ETA on when they would be fixed for the 2nd time. Here are ongoing issues we've experienced with Paycom that are frustrating compared to other payroll providers: 1. You can never talk to anyone except your client service specialist (if you can get them). I have never once been able to reach my CSS by phone. There are no direct lines, you have to call the main line and ask for your CSS and they are always occupied so you get someone else on the team who has no idea what your issue is about so you have to reexplain your situation. 2. There is no direct access to any other teams in Paycom (i.e. tax team, garnishment team, banking team, etc.) You always have to go through your CSS as the middle man and there is always a back and forth that takes way too much time. 3. Direct deposit returns are a major issue. Paycom doesn't always let you know when direct deposits are returned and we've had to start having our accounting team check our bank account to verify when deposits have been returned so we don't miss paying employees. 4. We just created a spin company off of our parent company and the process was a disaster. Deadlines weren't met, positions weren't created correctly, Applicant Tracking wasn't set up ontime so we were manually having to hire people in the parent company and then transfer to the new company, and we continue to have ongoing issues that we are just having to fix ourselves. 5. There is no accountability with the Paycom team. Don't pay our employees? We are the ones who have to communicate and deal with the fallout. Don't file our taxes correctly? We're the ones who have to communicate with the state. Don't meet a promised deadline? Oh, we are sorry but that's just the way it is. The lack of accountability is appalling considering what we pay monthly for them to be a full-service HRIS system. 6. They don't understand basic payroll principles. I asked our CSS about a tax situation and why it wasn't correct and she told me employees pay tax where they live, not where they work, which is blatantly incorrect and Payroll 101. Please, please, please do your research before switching to Paycom. Talk to other companies that are in the same industry as you and with the same number of employees you have. Do your due diligence and don't believe everything they tell you, because at the end of the day, they are a business trying to make money. Review collected by and hosted on G2.com.