G2

Gina M.

Global Director, Human Resources

Mid-Market (51-1000 emp.)

10/14/2026

"Excellent, Human Customer Support That Goes Above and Beyond"

4.5/5

What do you like best about Paycom?

The customer service is EXCELLENT. It's very important to me to be able to reach a human quickly when I have a question or need assistance. The team at Paycom (esp. Grant Boyd and Eric Pham) are responsive, knowledgeable, and friendly. They go out of their way to be helpful. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

Paycom is a great system in many ways, but there are, for me, some areas where I am frustrated or surprised. Paycom feels very clunky sometimes, requiring many steps to complete a simple operation. For manager users it's frustrating because they aren't in the system as often. The process of creating goal groups and setting goals is way too long and is inefficient. For employee engagement surveys there is no way to reopen a survey to allow more time (if needed), or to add / remove people. Also, for as many reports as Paycom has to offer, it surprises me that I cannot get a report that breaks down an employee survey by team. I do like quite a bit about Paycom, but there are several areas where I feel Paycom is limited and / or inefficient. Review collected by and hosted on G2.com.

What problems is Paycom solving and how is that benefiting you?

I am set up with EDI feeds for benefits which is incredibly helpful for me as a one person team. Paycom is also our COBRA administrator which is also a time saver for me. I like housing goals, surveys, performance reviews, and benefits in one platform. Again, the customer service is so great. Grant Boyd and his team go out of their way to help me and they are always so patient. Eric Pham is awesome. He's personable, very, very knowledgeable, and makes me feel like the most important client. Review collected by and hosted on G2.com.