![Allegra F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Allegra F.")
AF

Allegra F.

Human Resources Manager

Mid-Market (51-1000 emp.)

7/28/2026

"Easy to Learn, Efficient Time & Attendance, and Flexible Reporting"

4.5/5

What do you like best about Paychex?

The system is very easy for both employees and administrators to learn and use. The time and attendance module offers different ways to complete the same tasks, such as reviewing and editing time cards, which makes the process more efficient. The system also flags exceptions so you know what needs to be addressed. The canned reports available are flexible enough to meet our specific needs. PayChex Flex provides alerts for our compliance requirements as well. It’s also very easy to save and share documents with employees, which eliminates the need for multiple paper copies. Review collected by and hosted on G2.com.

What do you dislike about Paychex?

There are fields the client can customize in Flex as well as in Time&Attendance; however, I do wish there were a bit more options available.

At times, the support staff can take too long to get back to the client with a resolution to an issue or an answer to a question. This seems to happen mostly on the Flex side. Review collected by and hosted on G2.com.

What problems is Paychex solving and how is that benefiting you?

Before using PayChex, we had a system that was very cumbersome, which made it inefficient for the admin team; most tasks took at least twice as long to complete. We also didn’t have the ability to share or store documents within an employee account. To manage retirement and benefits, we had to log out of the system and into separate systems, which added extra steps and slowed everything down. On top of that, invoices weren’t easy to understand or validate, whereas with PayChex they are much clearer and easier to review. Review collected by and hosted on G2.com.

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Response from Kaitlin George of Paychex

[Editedit](https://www.g2.com/survey_responses/paychex-review-13175311/official_response/edit)

Thank you for sharing such thorough and constructive feedback. We are delighted to hear that you find the system easy to learn and that the time and attendance module, compliance alerts, and document-sharing features are making your processes more efficient.

We also appreciate your perspective regarding the customization options and the resolution time for support inquiries. This valuable insight will be shared with our product and support leadership as we continue to refine our platform and services.

Current UserValidated ReviewerIncentivizedSource: Seller invite

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