G2

nancy a.

TOP DOG

Veterinary

Small-Business (50 or fewer emp.)

6/15/2016

"Simple to Use. Great Support. Pet Parents Love the Report Cards"

5/5

What do you like best about PawLoyalty?

I love that my customers are engaged and appreciate the extra effort that the software let's us provide.

I love that my staff learned the software in a matter of 90 minutes.

I love that it helps put processes around everything we do from operations to sales to employee mgmt.

I love that they are always adding new reports and other features that help us grow.

I love that their reporting can tell me how my business is performing.

I love that it manages employee time clocks & commissions.

I love that clients can book an appointment thru our website or facebook page.

I love that customer support staff answers the phone, is friendly and knows the product very well. Review collected by and hosted on G2.com.

What do you dislike about PawLoyalty?

I would have them be more proactive about talking about what new features are coming. Review collected by and hosted on G2.com.

Recommendations to others considering PawLoyalty:

See a demo and talk to their team. This is what sold me. I felt that everyone I talked to loved working there, was passionate about pets, knew their product inside and out and really took the time to learn about my business to help me determine if it was going to be a good fit. Review collected by and hosted on G2.com.

What problems is PawLoyalty solving and how is that benefiting you?

1. Make the check-in process super fast for our clients. We can now check someone in 5 seconds for daycare and under 20 seconds (with verifying feeding, meds, etc) for boarding appointments.

2. We needed to keep track of customer information (behavior, vaccines, birthdays, feeding, medications). This software is simple to run reports to see this information or see details in each customer pet health record.

3. We wanted to engage customers better. We want them to be reminded about vaccines, updates about their pet and allow us to provide catered services for their persona. The software has allowed us to WOW our pet parents. Review collected by and hosted on G2.com.