--- title: Paubox Reviews meta_title: 'Paubox Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 600 reviews by the users' company size, role or industry to find out how Paubox works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 600 scale: '5' date_modified: '2026-07-18' parent_category: name: Email Security url: https://www.g2.com/categories/email-security --- # Paubox Reviews **Vendor:** Paubox **Category:** [Email Encryption Software](https://www.g2.com/categories/email-encryption) **Average Rating:** 4.9/5.0 **Total Reviews:** 600 ## About Paubox Paubox is a HIPAA compliant email security platform designed for healthcare organizations. It provides outbound email encryption and AI-powered inbound email protection, helping organizations safeguard protected health information (PHI) without changing how staff or patients use email. Email remains a critical communication tool in healthcare, but standard platforms like Google Workspace and Microsoft 365 are not HIPAA compliant on their own. Paubox makes compliance automatic and enhances security to defend against evolving phishing and malware attacks, all while maintaining a seamless user experience. Paubox serves small to mid-sized healthcare organizations, clinics, and IT teams seeking reliable compliance, reduced risk, and simple management. Key capabilities: - Automatic outbound encryption: Every message is encrypted by default; recipients read emails directly in their inbox, without portals or passwords - AI-powered inbound email security: Detects and blocks phishing, spoofing, and malware using generative AI analysis - Seamless integration: Works with Google Workspace, Microsoft 365, and Microsoft Exchange without new workflows or domain changes - Compliance and control: Supports HIPAA compliance and minimizes human error in handling PHI - Additional tools: Archiving, Data Loss Prevention, Paubox Email API, and Paubox Marketing Benefits: - Simplifies compliance management and reduces IT workload - Improves patient and staff experience with frictionless secure email - Strengthens protection against modern email threats Paubox enables healthcare organizations to confidently use email as a secure, compliant, and user-friendly communication channel, eliminating guesswork for staff and helping IT teams protect against data breaches and compliance risk. ## Paubox Pros & Cons **What users like:** - Users love the **ease of use** of Paubox, appreciating its seamless setup and management for secure communications. (216 reviews) - Users appreciate the **security of Paubox** , ensuring HIPAA compliance and peace of mind when handling sensitive information. (169 reviews) - Users praise the **exceptional customer support** from Paubox, highlighting helpful and patient staff throughout the implementation process. (146 reviews) - Users trust **Paubox's email security** , appreciating its ease of use and reliable HIPAA compliance for peace of mind. (138 reviews) - Users value the **effortless setup process** of Paubox, appreciating its quick initiation and seamless operations. (137 reviews) - Users value the **secure communication** provided by Paubox, ensuring safety for both personal and client information. (110 reviews) - HIPAA Compliance (105 reviews) - Users value the **secure and user-friendly email encryption** of Paubox, noting its seamless integration and ease of use. (101 reviews) - Users value the **seamless encryption integration** of Paubox, ensuring secure and protected communication effortlessly. (93 reviews) - Protection (71 reviews) **What users dislike:** - Users find Paubox **expensive** , but some feel the value justifies the higher cost compared to alternatives. (50 reviews) - Users note **email retention issues** with Paubox, citing the need for longer access to email records for litigation. (32 reviews) - Users find the **difficult setup** challenging, though quick support helps to alleviate some of the confusion. (25 reviews) - Users experience **email encryption issues** with Paubox, causing delays and reliance on test emails for assurance. (17 reviews) - Users miss the **encrypted SMS feature** of Paubox, feeling it was unmatched in the market. (13 reviews) - Users find the **limited features** of Paubox, like the basic contact form, unsatisfactory for their needs. (13 reviews) - Missing Features (12 reviews) - Email Filtering Issues (9 reviews) - Email Security (9 reviews) - False Positives (9 reviews) ## Paubox Reviews ### 1. HIPAA-Compliant Email Encryption without friction **Rating:** 5.0/5.0 stars **Reviewed by:** Cyril B. | VP of Engineering | Co-Founder | Logistics TL B2B Startup, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2026 **What do you like best about Paubox?** As a company that builds HIPAA-compliant conversational AI for healthcare clients, we needed email that just worked without adding friction for our team or our clients. Paubox delivers that — encryption happens automatically on every outbound email, so there's no portal, no password, no extra click for the recipient. It's been essentially invisible day-to-day, which is exactly what you want from compliance infrastructure. The BAA and HITRUST certification also made it an easy sign-off for our security review. The mail log in the admin portal has also been genuinely useful — being able to pull up exactly what was sent, to whom, and when has made it easy to confirm delivery, troubleshoot client questions, and back up our compliance documentation without digging through inboxes. **What do you dislike about Paubox?** Pricing is a bit on the higher side compared to some other secure email options, but the reliability made it worth it for us. **What problems is Paubox solving and how is that benefiting you?** We handle PHI on behalf of healthcare clients, so secure, compliant email was non-negotiable — but we didn't want to burden our team or our clients with clunky encrypted-email portals and passwords. Paubox solved that by making encryption automatic and invisible: emails just arrive in the recipient's normal inbox, fully secure. That's saved us real time and support overhead, and it's removed a point of friction that used to slow down client communication. It's also simplified our own compliance posture — the signed BAA and HITRUST certification made it an easy approval in our security review, and the mail log gives us an audit trail whenever we need to confirm what was sent and to whom. Net result: we get HIPAA-grade email security without it feeling like a tax on productivity. ### 2. Effortless Automatic Email Encryption with Excellent Paubox Support **Rating:** 5.0/5.0 stars **Reviewed by:** Cynthia S. | Customer Technology Sales Support Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2026 **What do you like best about Paubox?** Paubox makes secure email effortless. The biggest upside for me is that encryption happens automatically with no portals, passwords, or extra steps for clients — everything sends just like a normal email, which removes the friction that often frustrates recipients. As a healthcare provider, that simplicity is invaluable because it keeps communication secure and client‑friendly. Paubox also gives me real peace of mind. In a time when data security is a constant concern, knowing that every outgoing message is encrypted without me having to think about it is a huge relief. The pricing is very reasonable for the level of protection it provides. Another major upside is their support. I had some setup challenges due to my Microsoft Exchange configuration, and Paubox’s implementation manager, Lisa Mai, helped me quickly and kindly. With her guidance, everything was up and running smoothly in no time. Overall, Paubox combines strong security, ease of use, and excellent customer support — a rare combination. **What do you dislike about Paubox?** The only challenge I experienced was during the initial setup, but that was due to the complexity of my own Microsoft Exchange environment rather than Paubox itself. The configuration steps can feel a bit technical if your email system has multiple layers, and I did run into some confusion at first. Fortunately, Paubox’s support team — especially my implementation manager, Lisa Mai — resolved everything quickly and kindly. Once the setup was complete, the system has been smooth, reliable, and easy to use. I haven’t encountered any downsides in day‑to‑day operation. **What problems is Paubox solving and how is that benefiting you?** Paubox solves the problem of sending HIPAA‑compliant emails without creating extra work for clients or staff. Before using Paubox, I worried about the friction that comes with traditional encrypted email — portals, passwords, and multi‑step processes that often confuse or frustrate recipients. Paubox eliminates all of that by encrypting messages automatically while still allowing them to arrive like normal emails. This has made communication with clients and other professionals much smoother and more accessible. It also solves the problem of constantly wondering whether my emails are secure enough. In today’s environment, data protection is a real concern, and Paubox gives me peace of mind knowing that every message is encrypted without me having to think about it. Additionally, Paubox helped me navigate the complexity of my Microsoft Exchange setup. Their support team guided me through the configuration quickly, which removed a major barrier and allowed me to get up and running without stress. Overall, Paubox improves security, reduces friction for clients, and simplifies my workflow — all of which directly benefit my practice. ### 3. Smooth, Reliable HIPAA-Compliant Email Encryption with Minimal IT Effort **Rating:** 5.0/5.0 stars **Reviewed by:** Brianna W. | Psychiatric Nurse Practitioner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2026 **What do you like best about Paubox?** We've had an excellent experience with Paubox. The platform provides reliable HIPAA-compliant email encryption while maintaining a smooth experience for both staff and recipients. Unlike many secure email solutions, patients can receive and read messages without creating accounts or remembering passwords. The implementation required minimal IT effort, and the ongoing management is simple. Their support team has been responsive and helpful throughout our deployment. **What do you dislike about Paubox?** There isn't much to dislike. The initial setup required some coordination with our IT team, but once configured, the platform has worked smoothly. **What problems is Paubox solving and how is that benefiting you?** Paubox helps us solve the challenge of securely communicating sensitive information while maintaining HIPAA compliance. It eliminates the need for staff to manually encrypt emails, simplifies workflows, and allows patients and clients to receive messages directly in their inboxes. This improves efficiency, reduces compliance risk, and makes secure communication easier for both our team and recipients. ### 4. Secure Email That Feels Like Regular Google Workspace Email **Rating:** 5.0/5.0 stars **Reviewed by:** Nate V. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2026 **What do you like best about Paubox?** The most helpful thing about Paubox is that it makes secure email feel like regular email. I can keep using Google Workspace without having to remember an extra encryption step, and clients generally don’t have to deal with separate accounts, passwords, or complicated portals. The biggest upside is how simple it is. It reduces friction for both the practice and the recipient, saves time, and gives me more confidence that sensitive information is being sent securely. For a small practice, it’s especially valuable to have that protection built into the normal email workflow instead of adding yet another system to manage. **What do you dislike about Paubox?** The email functionality works well, but I have been less satisfied with the forms. The forms are useful in principle, but they are not as versatile as I would like. The interface can also feel counterintuitive, difficult to work in, and somewhat rudimentary. It does not always anticipate what the user is trying to accomplish, so tasks that should be straightforward can require more effort than expected. I also found the initial setup more difficult and time-consuming than the product’s messaging led me to expect. Once the email system was configured, it worked fine, but the onboarding process could have been clearer and more streamlined. **What problems is Paubox solving and how is that benefiting you?** Paubox gives me greater confidence when sending email communication that may contain sensitive information. The main benefit is trust: I do not have to second-guess whether a message is being transmitted securely or rely on clients to navigate a separate portal or complicated encryption process. That makes email feel more practical for everyday communication while still supporting the privacy standards of a counseling practice. It reduces uncertainty for me and friction for the recipient. ### 5. Seamless HIPAA-Compliant Email Security with Paubox—No Extra Steps **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Paubox?** Paubox seamlessly integrates with my existing email and protects the security of my email. Previously my email was secure at rest, but not in transit. For a reasonable cost, it's a huge relief to know my email is more secure without any extra effort (after a brief setup). Other services require using an additional interface or steps in order to secure the email. With Paubox, it's just done. **What do you dislike about Paubox?** The only downside was that the setup was a bit more involved than I initially thought. I needed to setup a meeting to complete the process. However, the meeting was very quick, easy to schedule quickly, and there have been zero issues since then. **What problems is Paubox solving and how is that benefiting you?** As someone who works in healthcare I try to limit all communication to clients to the EMR system, which enables end-to-end encryption. However, because clients find it cumbersome to use, they often email me . Previously, I felt that I couldn't respond to those emails because of the knowledge that the email wouldn't be secure in transit, but Paubox has now enabled me to send quick responses when needed. ### 6. Paubox for healthcare business **Rating:** 5.0/5.0 stars **Reviewed by:** Prerna M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2021 **What do you like best about Paubox?** I love it. I hate when I receive encrypted emails and have to create a password just to view them. With this one, it’s seamless and straightforward. It saves me so much time. **What do you dislike about Paubox?** Nothing that I can think of! Overall a great product. Great support. **Recommendations to others considering Paubox:** Don't even think about it. Just go for it - you will not regret it! **What problems is Paubox solving and how is that benefiting you?** We are in the healthcare business and security is very important. Each email being sent has confidential information in it. Patient info is highly confidential and with HIPAA and other laws protecting privacy this tool is extremely important for us. ### 7. Paubox: Easy Setup and a Generous Referral Program **Rating:** 3.5/5.0 stars **Reviewed by:** Rachel M. | Co-Founder, Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Paubox?** Paubox was easy to implement and straightforward to get started with. I also really appreciate the generous referral program (especially for small businesses where every subscription cost is a consideration). **What do you dislike about Paubox?** Paubox customer success could respond faster and provide more helpful support. I had an issue that I ended up fixing on my own but it took a few hours of research. I had to follow up with Customer Success twice before getting an answer a couple of days later that didn’t solve the problem. Definitely room for improvement there. **What problems is Paubox solving and how is that benefiting you?** As a healthcare organization, having that extra layer of security in email is important. ### 8. Works great for our staff **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2021 **What do you like best about Paubox?** Being able to send a secure email that is encrypted without having the other end-user needing a password to retrieve. The pricing model is fair compared to other options on the market, and support has always been easy when needing help. **What do you dislike about Paubox?** Nothing at this time to complain about. It is very user-friendly. It has integrated our processes for sending emails flawlessly. If there was a way to integrate it into our Google platform so that whenever I add/delete an email there it would also delete/add in Paubox that would be great. **What problems is Paubox solving and how is that benefiting you?** The solution we previously used was more cumbersome for the user and the recipient. This has eliminated that problem. Now we can send emails that are encrypted much faster because the encryption is integrated without the need for additional sign-in to retrieve. ### 9. Outstanding Support and Effortless Secure Email with Paubox **Rating:** 5.0/5.0 stars **Reviewed by:** Aubry D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2026 **What do you like best about Paubox?** The ease of use and the support from the team are outstanding. I’ve never seen anything like it from a business. They understand the barriers to security and have removed them, so you can have secure emails without 17 extra steps. When I hadn’t set it up quite correctly, I received an email and was able to schedule a free meeting with an incredibly helpful member of the Paubox team. It took only a couple of minutes, and it was super easy—honestly, even pleasant. Everything else out there feels too complex and too complicated to be truly effective with clients, but not Paubox. You will not regret it! **What do you dislike about Paubox?** There is absolutely nothing to dislike! Seriously! **What problems is Paubox solving and how is that benefiting you?** It solves the safety and security concerns around HIPAA-compliant information and other protected health information. It also addresses the need for safe, secure email communication back and forth with clients who can’t realistically go through 10 different steps and two-factor authentication every single time. I’m not very technologically savvy, so my favorite part was that when I hadn’t done something correctly, I could get on a call with someone who walked me through it step by step, confirmed it was done properly, and had everything sorted out in less than 15 minutes. ### 10. Effortless HIPAA-Compliant Email Encryption That Clients Actually Read **Rating:** 5.0/5.0 stars **Reviewed by:** Myung Jin P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Paubox?** Automatic HIPAA-compliant email encryption, so I can safely email things like appt reminders, intake forms, tx coordination with other providers, and clinical info when appropriate. No portals or passwords for clients, therefore no confusion for clients, fewer tech questions, and higher likelihood clients actually read my emails. It works well with my email I already use, has a built-in BAA, extra protection against phishing and breaches, and overall gives me confidence and security as a private practice owner. **What do you dislike about Paubox?** Not true end-to-end encryption, so it is not zero-access or full end-to-end encryption like some alternatives, which means the email still exists in inboxes, and control over the message ends after delivery. **What problems is Paubox solving and how is that benefiting you?** HIPAA compliance risks, human error in secure communication, communication friction with patients, cybersecurity threats targeting healthcare, and IT complexity for small healthcare practices, like my solo private practice. All of this provides me with peace of mind about HIPAA, no portals for clients, and reduced risk of accidental PHI exposure. ## Paubox Discussions - [Are there any fees for a Business Associate Agreement?](https://www.g2.com/discussions/are-there-any-fees-for-a-business-associate-agreement) - 2 comments, 2 upvotes - [Outlook integration](https://www.g2.com/discussions/paubox-outlook-integration) - 1 comment, 1 upvote - [Does Paubox interface with Salesforce or other CRM platforms?](https://www.g2.com/discussions/37231-does-paubox-interface-with-salesforce-or-other-crm-platforms) - 2 comments, 1 upvote - [Can I use my smartphone with Paubox?](https://www.g2.com/discussions/can-i-use-my-smartphone-with-paubox) - 2 comments, 1 upvote - [Are replies to my emails encrypted?](https://www.g2.com/discussions/are-replies-to-my-emails-encrypted) - 1 comment, 1 upvote - [View Paubox pricing details and edition comparison](https://www.g2.com/products/paubox/reviews/paubox-review-4565155?section=pricing&secure%5Bexpires_at%5D=2026-07-19+23%3A02%3A42+-0500&secure%5Bsession_id%5D=7c91d467-1641-4439-bb0c-e6fc6113df02&secure%5Btoken%5D=952c10b01292a32658ae0ec13c5ce48ca733f14aac5c7ad18a770f19e587c072&format=llm_user) ## Paubox Integrations - [Apple Mail](https://www.g2.com/products/apple-mail/reviews) - [Boomerang for Gmail](https://www.g2.com/products/boomerang-for-gmail/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [KnowBe4 Security Awareness Training](https://www.g2.com/products/knowbe4-security-awareness-training/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Defender for Office 365](https://www.g2.com/products/microsoft-microsoft-defender-for-office-365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Squarespace](https://www.g2.com/products/squarespace/reviews) - [Squarespace Domains](https://www.g2.com/products/squarespace-domains/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Virtru Email Encryption](https://www.g2.com/products/virtru-email-encryption/reviews) - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews) ## Paubox Features **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Administration** - Data Management - Incident Logs - Reporting **Functionality** - Email Storage - Encryption - Reporting - Email Analysis - Migration - Archive Backup **Administration** - Intelligence Reporting - Email Integration Suppor - Access Management - Data Loss Prevention **Functionality** - Anti-Spam - Anti-Malware - Anti-Phishing - Filtering Functionality - Quarantine - Outbound Email Monitoring - Advanced Threat Intelligence/Protection - Archiving - Reporting - On-prem deployment **Encryption Techniques - Email Encryption** - Transport Encryption - End-to-End Encryption **Agentic AI - Email Anti-spam Features** - Autonomous Task Execution - Proactive Assistance **Compliance** - Access Management - DLP Configuration - Sensitive Data Compliance **Governance** - Access Control - Compliance - Data Visibility **Maintenance** - Auditing - Allow and block lists - Compliance - Archiving **Authentication, Verification, and Access Controls - Email Encryption** - Digital Signatures - Certificate Authorities **Agentic AI - Secure Email Gateway** - Proactive Assistance **Agentic AI - Email Archiving** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance - Decision Making **Administration** - Deduplication - Backup - API / integrations **Security** - Encryption - Endpoint Intelligence - Activity Monitoring - Breach Detection **Security** - Anti-Malware/Anti-Spam - Encryption - Quarantine - Advanced Threat Protection (ATP) - Anti-Phishing - Account takeover prevention **Security Enhancements and Auditing - Email Encryption** - Malware Scanning - Reporting - Audit Trails - Data Loss Prevention (DLP) **Security ** - Multi-Factor Authentication - Data Transport - Data Types - Security Tools **Integration, Compatibility, and Usability - Email Encryption** - User-Friendly Interfaces - APIs and SDKs - Email Client Integration - Automation ## Top Paubox Alternatives - [Proofpoint Core Email Protection](https://www.g2.com/products/proofpoint-core-email-protection/reviews) - 4.6/5.0 (589 reviews) - [Virtru Email Encryption](https://www.g2.com/products/virtru-email-encryption/reviews) - 4.4/5.0 (412 reviews) - [NeoCertified Secure Email](https://www.g2.com/products/neocertified-secure-email/reviews) - 4.8/5.0 (97 reviews)