--- title: Passpack Reviews meta_title: 'Passpack Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 35 reviews by the users' company size, role or industry to find out how Passpack works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 35 scale: '5' date_modified: '2026-07-12' parent_category: name: Identity Management url: https://www.g2.com/categories/identity-management --- # Passpack Reviews **Vendor:** Passpack **Category:** [Password Managers](https://www.g2.com/categories/password-managers) **Average Rating:** 4.0/5.0 **Total Reviews:** 35 ## About Passpack Passpack is the Team Password & Credentials Manager for every business: A mission-critical solution built for secure Team & Role access management and productive collaboration, yet easy and versatile for everyone to use. Passpack delivers a compelling value proposition for businesses as a platform-agnostic solution offering highly secure, organization-wide online password & credentials management. Enhance company defenses against cyberattacks with end-to-end encryption and organize your library of digital credentials, PINs, registration codes, account numbers, and certificates in a central repository that can be updated in real time and shared among trusted individuals. ## Passpack Pros & Cons **What users like:** - Users appreciate the **ease of use** of Passpack, praising its quick setup and intuitive management of credentials. (2 reviews) - Users value the **robust password security** of Passpack, enhancing trust with its zero architecture and encryption features. (2 reviews) - Users appreciate the **centralized management** of Passpack, ensuring secure and trusted password management for organizations. (1 reviews) - Users commend the **responsive customer support** of Passpack, enhancing their overall experience with the product. (1 reviews) - Users trust Passpack for its **robust cybersecurity** features, ensuring secure management of critical password information. (1 reviews) - Easy Setup (1 reviews) - Easy Sharing (1 reviews) - Encryption Security (1 reviews) - Users value the **easy-to-use interface** , enhancing organizational efficiency in managing shared passwords with privileges. (1 reviews) - Password Generation (1 reviews) **What users dislike:** - Users find **manual intervention required** for adding labels cumbersome and less intuitive during login saving. (1 reviews) - Users feel the **poor interface design** of Passpack limits usability, suggesting that improvements are needed for better experience. (1 reviews) - Users feel the **UI could be improved** , indicating it detracts from the overall experience of Passpack. (1 reviews) - Users find **process complexity** in Passpack frustrating, particularly when adding labels during login entry. (1 reviews) - Users feel the **UI could be improved** , as it currently detracts from the overall user experience. (1 reviews) ## Passpack Reviews ### 1. Easy Password Management with a Handy Generator and Security Ratings **Rating:** 4.5/5.0 stars **Reviewed by:** Rudi D. | Co-Founder & Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about Passpack?** It's very easy to add and categorise the login details for all of my accounts. The PW generator is really useful and I now use this for all new account setups. I also like the secutiry rating it gives each PW that I enter, which has now prompted me to update some of my weak PWs. **What do you dislike about Passpack?** Adding labels is a bit tricky, as you have to create a new label in the label section, rather than being able to create these when saving a new login/PW. **What problems is Passpack solving and how is that benefiting you?** It's a great way to securely store all my account login credentials and share these with team members that need access. I can also decide on the privacy level of each account login that I share, in terms of which other team members to share this with. Much better than saving everything in a sheet. **Official Response from Keith Dowding:** > Hello Rudi, We're glad to hear that you find Passpack easy to use and that the password generator and security ratings are helpful for you. We appreciate your feedback about the label creation process and will take it into consideration for future improvements. Best regards, Peter ### 2. Highly Secure Password Management, Needs UI Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Jay T. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Passpack?** I use Passpack to manage passwords and credentials in my organization, and I like its way of managing and storing password security. It uses zero architecture and encryption, which makes it much more secure compared to other password managers. This brings trust toward the product, as passwords are very critical information and their security matters more than anything else. Also, the initial setup was relatively quick. **What do you dislike about Passpack?** I think the user interface could have been better. No need to have fancy UI but can be improved. **What problems is Passpack solving and how is that benefiting you?** I use Passpack to centralize all credentials with user access management and appreciate its security features like zero architecture and encryption. It brings trust as passwords are critical, making it more secure than our previous tool, Zoho Vault. **Official Response from Keith Dowding:** > Hello Jay, It's terrific to have the feedback, we built our product on security as a founding principle while not being a friction point in productive collaboration. I am also please to share we have just released a major update to the UI/UX that is receiving very positive feedback. Best regards, Keith ### 3. Secure storage your passwords **Rating:** 3.0/5.0 stars **Reviewed by:** Sasha S. | Finance Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Passpack?** Easy to share with other users. Ability to quickly access the stored website by clicking on the stored URL from the password entry. Ability to keep notes for any record. **What do you dislike about Passpack?** It takes awhile to open up your account and load the passwords (sometimes several minutes). If you forgot you Security phrase you can not reset your Password. **What problems is Passpack solving and how is that benefiting you?** Sharing various passwords between multiple users and groups. **Official Response from Keith Dowding:** > Hi Sasha, thank you for your feedback. Apologies for the delayed response, for some reason this has only appeared in our account. We have built the product from ground up as being easy and efficient to team share credentials. On the loading issue we have not seen that and we test this regularly. If you are still seeig an issue please let us know at support@passpack.com. Best regards, George ### 4. Very complete feature set for password sharing in a group and excellent value **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Passpack?** The user interface is easy to use, and the group system is very powerful. Great for an organization that needs to share passwords with various privileges. Best price among the competition. Customer support is very responsive. **What do you dislike about Passpack?** Web site is not very pretty but frankly this is a detail :-) **What problems is Passpack solving and how is that benefiting you?** My problem as an administrator was sharing password to people in our organization in a selective manner **Official Response from Keith Dowding:** > Hi There, We're glad to hear that you find Passpack's feature set and value to be excellent. We appreciate your feedback on the user interface and group system. We have just released a major update to the website design, and we're continuously working to improve it. Best regards, Peter ### 5. They just keep charging me!!!! **Rating:** 0.5/5.0 stars **Reviewed by:** Franklin M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Passpack?** It's average at best, only reason I used them was the pricepoint. **What do you dislike about Passpack?** I cancelled their service over 2 years ago, and they keep on billing me. This despite contacing their customer service several times to clear this up and multiple reassurances that this won't keep happening, it just keeps happening over and over again. Just that in itself I can't recommend them. They are just stealing from me year on year, and hope that I don't catch it. It's an average product with below average customer service. When I did use them they were slow, and not much CS to speak of. **What problems is Passpack solving and how is that benefiting you?** Managing and sharing passswords. ### 6. Security and Trust Delivered **Rating:** 5.0/5.0 stars **Reviewed by:** Frances C. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2023 **What do you like best about Passpack?** I run an accounting services business serving over fifty clients, and we must keep track of numerous passwords - not just ours but those of our clients. Given the nature of our work, access management and control of client information is critical to the integrity of our business. Passpack provides security and trust, enabling my staff to complete work securely and efficiently. Being able to segment my employees into specific Teams according to client responsibilities is a significant benefit. Customer support is super helpful. **What do you dislike about Passpack?** The user interface takes some time, but we understand this is being actively improved. **What problems is Passpack solving and how is that benefiting you?** Managing client passwords in a secure application and sharing within my team. ### 7. Successful Use of Passpack in a Multi-user Environment **Rating:** 5.0/5.0 stars **Reviewed by:** Marc C. | Board Member, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2023 **What do you like best about Passpack?** Passpack is very easy to use, to share passwords with teams, and years of experience have proven the application to be secure. Also, when a team member is terminated, a one step process terminates the member for access to the passwords. **What do you dislike about Passpack?** Due to the level of security, it is a little tricky to add new users, but once you are set up, it is a breeze. **What problems is Passpack solving and how is that benefiting you?** Securely and efficiently sharing passwords with teams. ### 8. Very strong software at good price point **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan L. | Director of Business Development, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Passpack?** It has all the features that I need in a password manager but at the best price that I could find. They recently made a major upgrade, which is always a positive. Organization and note tools are strong. **What do you dislike about Passpack?** I haven't found anything to dislike as of yet. **What problems is Passpack solving and how is that benefiting you?** The cost is very competitive. The performance is solid and reliable. ### 9. Passpack user **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2022 **What do you like best about Passpack?** I liked that you easily were able to export passwords. We had to migrate to a different system and it made it easy. **What do you dislike about Passpack?** It was hard to remember the master password-wasn't an easy way to get back in to your account **Recommendations to others considering Passpack:** Make it easier to log back in if you get locked out of your account. Also, when passpack upgraded their services they didn't make it easy to get all of your passwords, you had to do a whole export and it was complicated for us to do. You also could only export in batches from what I remember. We don't use it anymore, we use bitwarden. **What problems is Passpack solving and how is that benefiting you?** Helped with storing accounts for multiple users in our company ### 10. Works well but not very user friendly **Rating:** 3.5/5.0 stars **Reviewed by:** Vykintas G. | Head of Customer Success, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2019 **What do you like best about Passpack?** It's safe and reliable. Quite easy to log in and find passwords IF you have these password already shared with you. It generates really complex passwords that would be hard to guess which adds up to the reliability of the platform. **What do you dislike about Passpack?** I don't like that it's difficult to find out about the platforms you don't have shared with you, however, you'd actually benefit from getting the passwords to be able to use those platforms for your work. Also, it often happens that administrators don't share some platforms with you that you actually need (e.g. processes were not updated or your role changed) and then it's a hustle to get the passwords you need shared with you - you need to contact administrators directly and wait.... which is definitely not the best user experience. I feel Passpack should work on collaboration features - for users to be able to find platforms that are not shared with them and then request for passwords with a single click. This would make the overall experience much better. I believe that these UX issues may be one of the reasons that, even though we use Passpack throughout the entire company, quite a lot of employees actually don't log in to their Passpack accounts and rely on other colleagues to help with passwords. I also noticed that Passpack didn't change at all in the last 4 years which may signal that the company is stagnating and fails to innovate and improve on the UI & UX. **Recommendations to others considering Passpack:** Seriously consider all options in the market. Passpack is ok but they lag behind in terms of user experience for collaboration (read my review). They're also stagnating and not innovating or improving their UI or UX for years... which is not a very good sign. However, it kinda does the job so I wouldn't say that you shouldn't use this software. It's an option for sure. **What problems is Passpack solving and how is that benefiting you?** Password storage and sharing, secure password generation ## Passpack Discussions - [What is Passpack used for?](https://www.g2.com/discussions/what-is-passpack-used-for) - [How has Passpack helped you migrate credentials and strengthen password security?](https://www.g2.com/discussions/how-has-passpack-helped-you-migrate-credentials-and-strengthen-password-security) - 1 upvote - [View Passpack pricing details and edition comparison](https://www.g2.com/products/passpack/reviews/passpack-review-116721?section=pricing&secure%5Bexpires_at%5D=2026-07-13+03%3A56%3A43+-0500&secure%5Bsession_id%5D=fd3be568-7412-4913-a1be-96ef16db18ca&secure%5Btoken%5D=b80cf7dc1535f18bbcc99bde1ea560c9ed8b583494f31171f9f963e3fe74220f&format=llm_user) ## Passpack Features **Usability & Access** - Quick Login - Browser Extension - Mobile App Usability - Multi-Device Use - Admin Management **Encryption** - Email Encryption - Messaging Encryption - File Transfer Encryption - Data Encryption - Document Encryption - Full-Disk Encryption **Security Measures** - Password Generator - Two-Factor Authentication - Security Audits **Compliance** - Authentication - Policy Enforcement - Access Management **Management** - Backup - Recovery - File Management - Anomaly Detection ## Top Passpack Alternatives - [LastPass](https://www.g2.com/products/lastpass/reviews) - 4.5/5.0 (2,039 reviews) - [Keeper Password Manager](https://www.g2.com/products/keeper-password-manager/reviews) - 4.6/5.0 (1,226 reviews) - [1Password](https://www.g2.com/products/1password/reviews) - 4.6/5.0 (1,789 reviews)