Parchment has always provided excellent customer service. Whether it is an issue with an order or a request for an enhancement, the response time and quality of answer has been prompt and thorough.<br><br>We have quarterly meetings with our account manager. These meetings allow us to discuss any challenges we are having with Parchment processing. Because our account manager is from a Registrar background, they are able to understand our workflow and provide insights on using Parchment products.<br><br>The resources that Parchment provides such as training, articles, webinars and blogs have been very helpful to our office. Review collected by and hosted on G2.com.

While it sounds petty, the short amount of inactivity time before being logged off is an annoyance. As someone from a small school with many interruptions, constantly logging in is cumbersome. With that, it would be nice if Parchment allowed an institution a bit more control over the look and feel of the product both for the office and student. Review collected by and hosted on G2.com.