+Parcel Trackers customer service response times are excellent, when we have experienced problems we have seen responses within the hour and usually under 15 minutes. Always helpful and polite.

+The setup and configuration from a systems admin perspective is intuitive with minimal setup required for new devices using the software or new users.

+The app itself is easy to use and logical in the steps required to scan and document parcels, with extra functionality you can enable if you want to further manage, tag or otherwise categorise the parcel.

+For more complex tasks like updating data feeds or other elements backend tasks also has strong support and technical guidance from their tech team. Review collected by and hosted on G2.com.

-Minor bugs or technical issues experienced with UI functions like light and dark mode causing navigational buttons to disappear in app when used on certain mobile devices.

-If you have a large volume of customers pre-loaded into Parcel Tracker the auto recommend who the parcel belongs to feature can sometimes recommend not the exact right person but close name matches, which just requires some care when selecting to ensure the right recipient is chosen. Review collected by and hosted on G2.com.