G2

Monica W.

Technical Documentation Manager

Mid-Market (51-1000 emp.)

11/19/2020

"Great Modularity and Reuse, Friendly Support Staff"

4/5

What do you like best about Paligo?

I like the modularity of Paligo, wherein topics are created and used in publications and can be reused across documents. I also love the Zendesk integration; in fact, Paligo's excellent relationship with Zendesk is what convinced us to purchase Zendesk for our Help Center! Review collected by and hosted on G2.com.

What do you dislike about Paligo?

I like to joke that "Paligo doesn't have a learning curve, it has a learning brick wall." If you're coming from a Word shop like I did, it was a very different experience. However, once I took the training and consistently bug the Support staff (who are very knowledgeable, patient, and timely in their responses), it became a lot easier to navigate and architect. Review collected by and hosted on G2.com.

Recommendations to others considering Paligo:

Once you get started with Paligo, make sure you take the training course. This will alleviate some of the shock of the complexity that may arise if you've never worked in this program before. Review collected by and hosted on G2.com.

What problems is Paligo solving and how is that benefiting you?

Paligo allows content export into multiple formats; we publish our documentation to Salesforce, Zendesk, PDF, and until recently had also been publishing to HTML5. These integrations and choices make it easy to display your content wherever you need it to go. Review collected by and hosted on G2.com.