G2

Johnny C.

MDR lv2

Small-Business (50 or fewer emp.)

5/21/2026

"Technical efficiency approach"

4/5

What do you like best about PagerDuty?

What I like the most is the reliability and performance of the platform; the scalability system works perfectly and takes a load off your shoulders. Additionally, the UI/UX is super intuitive, which makes setting up alerts and on-call rotations very easy. I also really like how it handles alert noise: the integrated AI and intelligence features intelligently group related incidents, preventing us from being overwhelmed with false alerts and helping us focus only on what truly requires immediate attention. Review collected by and hosted on G2.com.

What do you dislike about PagerDuty?

Although the tool is excellent, the cost per license is quite high, especially for small teams or when you want to give read-only access to people who are not directly on call rotation. Sometimes it feels like you pay too much for features that should be more accessible. Review collected by and hosted on G2.com.

What problems is PagerDuty solving and how is that benefiting you?

Mainly, resolve the chaos of incident management and the lack of control with alerts. Before using it, when something went wrong, emails or messages would be sent to everyone and no one knew who was supposed to check it. PagerDuty centralizes everything and ensures that the alert only reaches the person who is on call at that moment.

It directly benefits my peace of mind: I know that if I'm not on call, I can completely disconnect, and if I am, I know that the alert I receive is real and critical, which saves me from the fatigue of constantly checking the monitor. Review collected by and hosted on G2.com.