It has made managing returns and exchanges much easier. It gives us a clearer view of what’s happening with each case, so the team doesn’t have to rely as much on manual checks or constant back-and-forth messages. It also helps that tracking numbers and all shipments are visible in one place. Review collected by and hosted on G2.com.

What we disliked most was the initial setup. It took longer than we expected, and we would have appreciated a bit more training or guidance upfront so we could get started faster and feel more confident.

That said, once everything was properly configured, the tool made a lot more sense for our day-to-day work, and in the end the extra effort was worth it. Review collected by and hosted on G2.com.