G2

Craig P.

Co-Owner / Practice Manager

Small-Business (50 or fewer emp.)

9/3/2025

"Otto Makes Veterinary Communication Simple and Effective"

5/5

What do you like best about Otto?

Otto is extremely easy to use and very intuitive for our team. Implementation was straightforward, and the support team at Otto is knowledgeable, responsive, and genuinely listens to client feedback. I appreciate that new features are rolled out thoughtfully, without being pushy. It integrates well with EzyVet and makes client communication smooth and efficient. The new AI Scribe is also amazing—by syncing with our PIMS, we can select the patient/appointment directly from Otto and start recording, which saves time on data entry. At the end of the day, the AI notes sync to the patient file (and we’re hopeful that one day it will sync right into the attachments section of the clinical record).

We initially switched away from Otto after a year to try another provider but quickly realized how much better Otto was. After a few months, we switched back, and we’re glad we did—Otto is truly great at what it does. Review collected by and hosted on G2.com.

What do you dislike about Otto?

At the time of this review, there is no CAD pricing option. Also, if you make or change an appointment in Otto, it does not automatically update in EzyVet, which can create extra steps. Review collected by and hosted on G2.com.

What problems is Otto solving and how is that benefiting you?

Otto streamlines client communication by using our clinic’s phone number rather than a random 1-800 number, which feels more personal and professional. With the addition of appointment and service reminders, everything is now centralized in one place. This keeps communication consistent and has significantly improved our front-of-house workflow. The AI Scribe has been a huge time-saver by reducing re-entering patient names and keeping our flow more organized. Review collected by and hosted on G2.com.