SN

Steven N.

Salesforce Platform Manager | Sales Operations

Mid-Market (51-1000 emp.)

10/11/2018

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"So So Product with High potential "

4/5

What do you like best about OrgChartPlus?

The ease of use - The ability to drill into who influences who in an org is pretty helpful. You have the ability to drag and drop people in where you please - If for example you are trying to penetrate a line of business you arent in yet but you know someone from LOB #2 who has a good relationship with the target person you have that insight Review collected by and hosted on G2.com.

What do you dislike about OrgChartPlus?

User interface could use some work. It is not easy on the eyes, but it does the job its intended too. Another thing that could use some work is the turn around time on customer support tickets. It fluctuates, sometimes they are quick at getting back and resolving the ticket while other times it could be days without a response prompting you to have to follow up. Review collected by and hosted on G2.com.

Recommendations to others considering OrgChartPlus:

I would make sure that you receive a through Demo of the product. This product has a great product roadmap that you should ask about - Features being released will solve some use cases. Review collected by and hosted on G2.com.

What problems is OrgChartPlus solving and how is that benefiting you?

Our use case was to make sure our sales team was talking to the right EB and stakeholders at a company in order to close the deal. It has been helpful to be able to see who from an internal standpoint has a connection to the client and to leverage them into helping with insights Review collected by and hosted on G2.com.

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 ![OrgChartPlus](https://play.vidyard.com/RsCSqFhkfFm4uXxiXFShB4.jpg "OrgChartPlus")

Response from Elliot Gilder of OrgChartPlus

[Editedit](https://www.g2.com/survey_responses/orgchartplus-review-946058/official_response/edit)

Hi Steve, thank you for your review - we're very sorry to hear that you aren't completely satisfied with OrgChartPlus though.

I can happily confirm that our product roadmap for 2019 includes lots of new features, one of which is a completely new UI. I hope that when this is released, you will have a more positive opinion on

how it looks.

I'm also very sorry to hear about your customer support experience. We pride ourselves on our support and so this does come as a shock. Please can you get in touch with us at support@salesmethods.com so we can understand how this has happened? We want to ensure that this never happens again.

Thanks,

SM

Rating Updated (10/31/2018)
Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

See what 23 reviewers think of OrgChartPlus

4.2 out of 5 · Verified reviews from real users

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