G2

jesus p.

senior industrial engineer projects

Mid-Market (51-1000 emp.)

6/28/2019

"Orecx An excellent platform for call registration"

4.5/5

What do you like best about Oreka TR?

It is a call platform that has been very efficient for the volume of calls received by the different advertising campaigns and sales of products that we serve our customers, the fact of having all this activity with our operators to deal with the public makes many difficulties and confusion between operators and customers, these claims are resolved in a very transparent manner with oreka, we begin to filter by operator, the day, the approximate time and after that we listen to the person involved in the conflict and show what happened.

This is possible because OREKA stores all the information in the assigned server during the time that the institution

Require it, of course, we use different tools that present oreka to have all this as the institution requires.

One of the aspects that we must highlight is that support team that oreka offers us when we need it to clarify any doubts. Review collected by and hosted on G2.com.

What do you dislike about Oreka TR?

The negative of the platform, so to speak, is that initial presentation that is not very impressive as we would like it to be, but I am sure that the OREKA team will be working on it to make the changes in that sense. Review collected by and hosted on G2.com.

Recommendations to others considering Oreka TR:

If we want to take good control of the calls that are made and received by our staff that handles this service ideally and recommend oreka tr and oreka sc that is your complement, this will help you eliminate those uncomfortable disputes that are presented by setbacks that arise. Review collected by and hosted on G2.com.

What problems is Oreka TR solving and how is that benefiting you?

The acquisition of this call center system allows us to have control of the telephone conversations by the institution and that annoying arbitration was eliminated from who could be the reason between the client and the user and get to be unfair in the solution of the conflict for the parties. Review collected by and hosted on G2.com.