G2

Maryo w.

T I senior in marketing

Mid-Market (51-1000 emp.)

5/30/2019

"ORECX a platform to monitor central calls"

4.5/5

What do you like best about Oreka TR?

It is a platform that we have little time in use but it has been an excellent tool for companies in terms of monitoring calls for product sales and marketing that we provide to other companies. We can make revisions at the moment and be able to determine how is the attention to our customers by the team responsible for providing information on the products, goods and services we offer. In the same way when there are some difficulties with the clients or suppliers due to confusions or poor treatment we go to the recordings that have been stored in the servers arranged for them, these recordings are kept there for a certain time and not to clarify difficulties that They have been presented. The platform works without any kind of problem with the large volume of calls received. Review collected by and hosted on G2.com.

What do you dislike about Oreka TR?

Actually I can not say at the time of the platform in general something negative, we could talk about some difficulties at the beginning to know the application since it was a physical training person to person but could be resolved. They should update the startup presentation may be better. Review collected by and hosted on G2.com.

Recommendations to others considering Oreka TR:

My recommendation for companies that want to take good control of central calls and know what is the treatment of their staff in charge of receiving calls and their users is the ideal tool. Review collected by and hosted on G2.com.

What problems is Oreka TR solving and how is that benefiting you?

It was one of the best carried out by the company since it took the control of calls in a very empirical way and often the disputes there was no way to solve it, this brought as a consequence losses to the company financially and personally qualified by unfair solutions with the implementation of OREKA clarified many of this unknowns and each party runs with its consequence to listen to the recordings of the conversations in particular. Review collected by and hosted on G2.com.