G2

Steffany W.

Email Marketing Analyst

Enterprise (> 1000 emp.)

12/12/2017

"Updated: It works as expected, and is improving"

4.5/5

What do you like best about Orderwave?

I can see inventory and orders at a glance. Searching for products and quantity shipped, adjusted, and on hand is very easy. I like that I can create order confirmation emails directly in the application, and use variables so that it dynamically populates the customer's information. We were also able to integrate a product recommendation tool (from a separate solution) that we could include in our Orderwave emails which has helped increase product discovery and ultimately sales. Review collected by and hosted on G2.com.

What do you dislike about Orderwave?

Editing email templates isn't the most user-friendly. There is a WYSIWYG editor but it is hard to open it large enough to make visual editing easy. Without HTML knowledge, building an email is also very difficult and likely requires a developer. Not necessarily points against Orderwave, but be advised. Review collected by and hosted on G2.com.

Recommendations to others considering Orderwave:

Edit: After submitting this review, I have been contacted by Orderwave letting me know of the recent changes and improvements with their support staff. Documentation is getting an update, and getting support is now easier. Their BDR has been very communicative with me (and I'm sure with others) about changes and updates which has changed my perception of OW greatly. More than anything, I appreciate Orderwave caring to see what others say of their product and work to make those improvements. I'm looking forward to seeing better things in the future, and have increased my overall score of the product. Review collected by and hosted on G2.com.

What problems is Orderwave solving and how is that benefiting you?

We integrate Orderwave with Magento and it allows us to plan promotions, forecast inventory & sales, and send our customers purchase receipts. Review collected by and hosted on G2.com.