G2

Samantha G.

Billing Coordinator

Mid-Market (51-1000 emp.)

7/14/2026

"Order.co Simplifies Multi-Vendor Purchasing and Delivers Unmatched Support"

5/5

What do you like best about Order.co?

There are a lot of "best" aspects of Order.co. Firstly, I can have all of my supplies from our many vendors all in one spot, which alone is a great feature. On top of that, Order helps us save money with no effort from me - they have a feature that will shop around for a better price on the same item. The amount of time and effort Order saves us is well worth the yearly fee. Their support team is unmatched, I don't have to worry about handling returns and waiting on the phone with vendors. They reply the same day and explain whatever steps I need to take in order to complete the return. The website itself is very user friendly. I have never had to waste time trying to figure out how to find or use something on the website. Order makes placing my supply orders quick and painless. Review collected by and hosted on G2.com.

What do you dislike about Order.co?

In all honesty, Order.co helps me tremendously and I don't have much to say along the lines of negative feedback. They've been actively updating anything that could be a complaint and are so quick to help if something is not up to standard. The only issues I've had have been minor inconveniences from some features. For example, there was one or two times where Order swapped an item I specifically labeled not to do so for and we received an item that was not correct. I then had to go through the return process and order the correct item again. But since, bringing that to their attention, this has never happened again. I am also having trouble utilizing the apply credits to invoice feature. Again, I can easily resolve it by contacting support and asking them to do it for me, and they get back to me quickly. They are actively working on a fix as well for me. Review collected by and hosted on G2.com.

What problems is Order.co solving and how is that benefiting you?

I used to have to place 15 different orders every week, which was stressful and took so much time away from my job as the biller in my office. Now I can just log in to Order and place one order with everything included.

Returns used to be another headache. I had to initiate them myself and keep track of whether a vendor got back to me, and they always made it a hassle to send items back. Order handles the heavy lifting for me and keeps all the information in one place, so I can check a return’s status and find everything I need to complete the return without chasing anyone down.

It’s also a relief not having to pay 15 different invoices every month and double-check that they’re correct, that I actually received them, and that returns were processed. With Order, I get one weekly invoice that includes everything, so I only have that single invoice to remember and manage.

Order has saved me a ton of time and effort, and even money. As someone whose job title is biller and who’s expected to spend minimal time ordering supplies, that makes a big difference. Review collected by and hosted on G2.com.

Response from Bridey Joyce of Order.co

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Thank you so much for this detailed review, Samantha! It means a lot to hear how much time, effort, and money Order.co has saved your team, especially cutting 15 separate orders and invoices down to one weekly invoice. We're also glad our support team has made returns easier for you. Thank you for your patience while we get that right, and for such a generous, specific review.