--- title: Oracle Siebel Reviews meta_title: 'Oracle Siebel Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 467 reviews by the users' company size, role or industry to find out how Oracle Siebel works for a business like yours. aggregate_rating: rating_value: 3.5 review_count: 467 scale: '5' date_modified: '2026-07-21' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Oracle Siebel Reviews **Vendor:** Oracle **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 3.5/5.0 **Total Reviews:** 467 ## About Oracle Siebel The world's most complete customer relationship management (CRM) solution, Oracle's Siebel CRM helps organizations differentiate their businesses to achieve maximum top-and bottom-line growth. Why Oracle? Siebel delivers a combination of transactional, analytical, and engagement features to manage all customer-facing operations. With solutions tailored to more than 20 industries, Siebel CRM delivers comprehensive on premise and on demand CRM solutions that are tailored industry solutions with ole-based customer intelligence and pre-built integration. ## Oracle Siebel Pros & Cons **What users like:** - Users find Oracle Siebel **easy to use** , facilitating seamless integration into daily workflows and training. (6 reviews) - Users find the **easy setup** of Oracle Siebel to be time-efficient and beneficial for daily business operations. (4 reviews) - Users appreciate the **robust features** of Oracle Siebel, making customer management and business activities seamless and efficient. (4 reviews) - Users value the **seamless integration** of Oracle Siebel, enhancing daily workflows and customer management efficiently. (4 reviews) - Users praise the **responsive customer support** of Oracle Siebel, enhancing their overall experience and productivity. (3 reviews) - Users love the **easy customization** options of Oracle Siebel, enhancing user experience and adaptability for diverse needs. (3 reviews) - Users commend the **robust customer management features** of Oracle Siebel for enhancing workflow and business efficiency. (2 reviews) - Lead Management (2 reviews) - Reporting (2 reviews) - Seamless Integration (2 reviews) **What users dislike:** - Users struggle with the **steep learning curve** of Oracle Siebel, making initial usage challenging and time-consuming. (4 reviews) - Users face **connectivity issues** when accessing Oracle Siebel in the field, affecting data retrieval and speed. (2 reviews) - Users find Oracle Siebel's **high complexity** challenging initially, requiring time and upgrades to navigate efficiently. (2 reviews) - Users occasionally face **unusable system issues** with Oracle Siebel, which can disrupt their experience significantly. (1 reviews) - Users find Oracle Siebel **expensive** , making it challenging for small enterprises to invest in its implementation and usage. (1 reviews) - Users find the **steep learning curve** of Oracle Siebel challenging, requiring significant expertise and resources for effective use. (1 reviews) - Users report **integration issues** with Oracle Siebel, leading to errors and slow loading between pages. (1 reviews) - Not Intuitive (1 reviews) - Performance Issues (1 reviews) - Search Issues (1 reviews) ## Oracle Siebel Reviews ### 1. Very disappointing performance **Rating:** 1.0/5.0 stars **Reviewed by:** Pedro N. | Cloud Applications - Support Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 10, 2018 **What do you like best about Oracle Siebel?** It was a very very widely customisable platform. **What do you dislike about Oracle Siebel?** Implementation that we had was slow enough to discourage most of the users from mostly all departments involved. **Recommendations to others considering Oracle Siebel:** Either find a different tool or, at least, a good implementation partner. **What problems is Oracle Siebel solving and how is that benefiting you?** Integrating several process and improving teams collaboration and information exchange. ### 2. Siebel **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Events Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2018 **What do you like best about Oracle Siebel?** I like to use this software because I can add all my data into just one software program which is super convenient. **What do you dislike about Oracle Siebel?** Some web browsers are tricky to use Siebel with. Also some functions aren't as intuitive as you might want them to be. There are just some better softwares out there that work better for everyone's needs. **What problems is Oracle Siebel solving and how is that benefiting you?** Use this software for vendor management, with our clients and customers, putting in work orders, etc. ### 3. Functionality is great **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2018 **What do you like best about Oracle Siebel?** Performs quickly and provides the reporting data I need to function in my daily role. All data housed in our Clinical Trial Management System can be pulled from reports in the ORACLE system. **What do you dislike about Oracle Siebel?** Nothing really, but sometimes I have to refresh the page to get current results I had just updated 1 minute prior. For example, I update data in our Clinical Trial Management System, immediately run a report and the updated data is not there yet. **What problems is Oracle Siebel solving and how is that benefiting you?** N/A ### 4. Oracle Siebel Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2018 **What do you like best about Oracle Siebel?** Easy to use as an administrator. We can create appointments and prioritize the order based on segmentation we've created outside of Siebel. **What do you dislike about Oracle Siebel?** The interface is pretty poor and I wish they would create better features for the campaigns area of the product. **What problems is Oracle Siebel solving and how is that benefiting you?** We would create promotional offers based off a data model, and load these offers into Siebel triggering an appointment within Siebel for the agent to reach out to the guest. ### 5. Siebel Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2018 **What do you like best about Oracle Siebel?** When we are running promotional campaigns, a person tagged with an offer is loaded into Siebel and creates an appointment so that I can have a second touch with them. **What do you dislike about Oracle Siebel?** The UX needs to be updates. Navigation within Siebel isn't always intuitive especially compared to other CRM products I've used. **What problems is Oracle Siebel solving and how is that benefiting you?** CRM application that I work out of to manage my leads and create phone call appointments. ### 6. Solid platform for sales organization **Rating:** 4.0/5.0 stars **Reviewed by:** Jacob M. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2018 **What do you like best about Oracle Siebel?** User friendly, easy to navigate and train people on but also contains detailed levels of customization **What do you dislike about Oracle Siebel?** Can be slow during periods of heavy use (though that might be due to our servers) **What problems is Oracle Siebel solving and how is that benefiting you?** Keeps track of clients and maximizes time efficiency ### 7. Better CRM systems out there **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2018 **What do you like best about Oracle Siebel?** That it gave us a place to track donor gifts in one central location. **What do you dislike about Oracle Siebel?** It is not as adaptable as other CRMS (ie Salesforce) and did not allow us to set up to fit varying needs in the organization. **What problems is Oracle Siebel solving and how is that benefiting you?** The need to track donor data in one central location. The main benefit is having that data tracked in a system. ### 8. Review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Enterprise (> 1000 emp.) **Reviewed Date:** January 10, 2018 ### 9. A great CRM to implement, a must have regardless of industry! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2018 **What do you like best about Oracle Siebel?** Oracle is utilized across the various businesses. Therefore, it is very common to find people who are experienced with the software. Making the very complex software much easier at the director and above level. **What do you dislike about Oracle Siebel?** There is an extreme learning curve with the software and isn't great for new users. However, it can be implemented in any situation. **What problems is Oracle Siebel solving and how is that benefiting you?** Data centralization, optimization, and simplicity. Therefore, it vastly improves processes and operations. ### 10. Great CRM product for Enterprise customer **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2018 **What do you like best about Oracle Siebel?** Great product that my customers have liked and implemented **What do you dislike about Oracle Siebel?** There is nothing that I dislike with Siebel **Recommendations to others considering Oracle Siebel:** Great product with end to end features **What problems is Oracle Siebel solving and how is that benefiting you?** Oracle siebel is a world class CRM that has helped my customers reap ROI within a year from going live ### 11. Best business softwear **Rating:** 5.0/5.0 stars **Reviewed by:** Olivia B. | Selling Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2017 **What do you like best about Oracle Siebel?** The softwear is easy to use and I can manage my customer profiles **What do you dislike about Oracle Siebel?** I don’t necissarily dislike anything. I do wish I could use it on a mobile device device **Recommendations to others considering Oracle Siebel:** ita a great tool for keeping staff on track with goals **What problems is Oracle Siebel solving and how is that benefiting you?** Customer based relations ### 12. Excellent system, no issues **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2018 **What do you like best about Oracle Siebel?** It has great functionality and easy to use. **What do you dislike about Oracle Siebel?** Freezes sometimes which can be fristrating. **Recommendations to others considering Oracle Siebel:** I would recommend **What problems is Oracle Siebel solving and how is that benefiting you?** We use it as a platform for entering and tracking g the documents we receive for each study . ### 13. Convince **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2018 **What do you like best about Oracle Siebel?** It delivers solutions for: Development, Deployment, Diagnostic, Integration, Productivity, and Mobile services **What do you dislike about Oracle Siebel?** Not easy fast but not easy. It delivers solutions for: Development, Deployment, Diagnostic, Integration, Productivity, and Mobile services **Recommendations to others considering Oracle Siebel:** Lower price **What problems is Oracle Siebel solving and how is that benefiting you?** Fast ### 14. Siebal of the past **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2017 **What do you like best about Oracle Siebel?** Oracle Siebel CRM offers both on demand and on premise deployment options for users.The customer support of Oracle Siebel offers one-stop 24/7 coverage including software updates.The customer relationship management solution’s workflow engine is strong comparing to many other tools out there **What do you dislike about Oracle Siebel?** Oracle Siebel’s user-interface doesn’t look much updated comparing to other similar CRM systems. It seems archaic. **What problems is Oracle Siebel solving and how is that benefiting you?** Siebal enables businesses to maximize the growth of their top and bottom line and deliver exceptional experiences to their customers across all channels, touchpoints, and devices. I can manage so many accounts at one time ! ### 15. Siebel CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** March 22, 2018 **What do you like best about Oracle Siebel?** Standardization and ease of use. Team collaboration and easy to create customers fields **What do you dislike about Oracle Siebel?** Not flexible enough . Some screens are predefined and not easy to change **Recommendations to others considering Oracle Siebel:** Good software **What problems is Oracle Siebel solving and how is that benefiting you?** Centralized database and be able to integrate data set ### 16. Great product **Rating:** 4.5/5.0 stars **Reviewed by:** Rosie B. | New Homes Consultant, Realtor, Construction, Enterprise (> 1000 emp.) **Reviewed Date:** December 28, 2017 **What do you like best about Oracle Siebel?** I like the ease of use and the simplicity of instructions. **What do you dislike about Oracle Siebel?** I don’t prefer the limited ability to create new documents in other systems using sharing app. **Recommendations to others considering Oracle Siebel:** It is great **What problems is Oracle Siebel solving and how is that benefiting you?** We use it to communicate basic information across different platforms ### 17. Lots of information is available but has difficult user interface **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2017 **What do you like best about Oracle Siebel?** Ability to customize fields and views. There are a lot of available fields to use. **What do you dislike about Oracle Siebel?** User interface is not intuitive and difficult to navigate. **Recommendations to others considering Oracle Siebel:** Make sure it meets all your requirements with customization which affects system performance. **What problems is Oracle Siebel solving and how is that benefiting you?** We use it for Opportunity management, pricing and orders. ### 18. Siebel- Hard Datebase to use **Rating:** 2.0/5.0 stars **Reviewed by:** Colleen G. | Account Executive, Computer Networking, Enterprise (> 1000 emp.) **Reviewed Date:** January 20, 2018 **What do you like best about Oracle Siebel?** Complex and can handle extreme integration **What do you dislike about Oracle Siebel?** clunky, slow and not very intuitive with the layout **What problems is Oracle Siebel solving and how is that benefiting you?** NA. Used for CRM and to manage relationships, sale cycles, etc. ### 19. Oracle Siebel **Rating:** 3.0/5.0 stars **Reviewed by:** Stacy C. | Independent Distributor - BEMER Medical Devices, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2018 **What do you like best about Oracle Siebel?** The level of security and organization it enables **What do you dislike about Oracle Siebel?** Sometimes difficult to get an issue resolved with support **What problems is Oracle Siebel solving and how is that benefiting you?** it was helping maintain protected health information have it accessible for efficient business use ### 20. Not for sales people **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Information Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 13, 2017 **What do you like best about Oracle Siebel?** That it helps generate invoices from the system, where some CRM software does not **What do you dislike about Oracle Siebel?** Not mobile, you can to be logged into a VPN to access. It's very clunky and multiple clicks needed to get around. Often times opportunities and agreements that are linked, actually do not link together so you have to manually adjust the stages for both. There is no way to really pull pipeline information or create a custom report for pipeline forecasting **What problems is Oracle Siebel solving and how is that benefiting you?** At this point, none. Our organization is switching to Salesforce for that reason ### 21. Not very reliable **Rating:** 1.5/5.0 stars **Reviewed by:** Adam T. | Store Manager, Wireless, Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2018 **What do you like best about Oracle Siebel?** Siebel has been quit the experience. It does have many options for storing customers. **What do you dislike about Oracle Siebel?** Almost everything. Works off of a cloud based server so it is slow. **What problems is Oracle Siebel solving and how is that benefiting you?** Managing contacts and storing customer notes. ### 22. Not user friendly - not compatible with other products. **Rating:** 0.0/5.0 stars **Reviewed by:** Chad F. | Senior Associate, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2017 **What do you like best about Oracle Siebel?** Querying the data. Able to save Pre-Defined Queries. Has very out of the box CRM functionality. **What do you dislike about Oracle Siebel?** The UI, not user-friendly at all. Unable to run reports or queries through Service Requests to pull in Activity information. Not compatible with many soft phone applications. Very outdated software. Records save just by 'clicking-off' the cell. This creates a huge problem with accidental updates. **What problems is Oracle Siebel solving and how is that benefiting you?** N/A ### 23. Antiquated CRM with slow to release updates **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2017 **What do you like best about Oracle Siebel?** Out of the box Siebel does offer a standard structure to it's CRM. Has all the objects you would expect for a CRM. **What do you dislike about Oracle Siebel?** Difficult to make changes administratively and requires downtime to publish changes. Has not kept up with competition. **Recommendations to others considering Oracle Siebel:** Switch to Salesforce or Dynamics, or any other cloud based CRM that focusing on innovation. **What problems is Oracle Siebel solving and how is that benefiting you?** Tried to replace an internal system with a third party system. The primary problem we ran into was trying to fit an internal system AS IS into a system designed to be CRM first.Custom integrations do not play well with other systems. ### 24. siebel delivers great customer management **Rating:** 4.0/5.0 stars **Reviewed by:** Lyndsie L. | Casino administrator, Enterprise (> 1000 emp.) **Reviewed Date:** October 03, 2017 **What do you like best about Oracle Siebel?** helps organizations achieve maximum top- and bottom-line growth and deliver great customer experiences across all channels, touchpoints, and devices **What do you dislike about Oracle Siebel?** can be a little confusing to use but once you get it, your good to go. **Recommendations to others considering Oracle Siebel:** like i said its a little hard to use but its a great product.i recommend all oracle products. **What problems is Oracle Siebel solving and how is that benefiting you?** siebels Customer Order Management solutions simplify the complex and often frustrating process of tracking thousands of products across multiple catalogs and systems ### 25. Good customer interface **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2018 **What do you like best about Oracle Siebel?** The ease of usage is just remarkable. The execution process is just so simple even for a beginner. **What do you dislike about Oracle Siebel?** The graphics can be improved and the aesthetis too. **What problems is Oracle Siebel solving and how is that benefiting you?** Customer service ### 26. Call center documenting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2018 **What do you like best about Oracle Siebel?** We have this tool integrated into our existing tools and associates use to notate customer interactions. Easy to use and great for keeping a customer record. **What do you dislike about Oracle Siebel?** Used at one time for lead tracking. The business moved to utilize sales force instead based on the functionality missing from Siebel. **What problems is Oracle Siebel solving and how is that benefiting you?** Documenting customer interactions so that our call center associates know what was accomplished in prior interactions. ### 27. Daily Usr **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2018 **What do you like best about Oracle Siebel?** What i like best is that the program is updated and quick working, it doesnt freeze often and makes my job easier. **What do you dislike about Oracle Siebel?** There is nothing that I can complain about, the program is well working. **What problems is Oracle Siebel solving and how is that benefiting you?** We use this for organization, and it is perfect for that. ### 28. Used product at previous employer **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** January 10, 2018 **What do you like best about Oracle Siebel?** It held the information needed, but also provided access to other platforms that were not used which was not necessary **What do you dislike about Oracle Siebel?** It got to be confusing at times because it wasn’t always straight forward which icons were for which program **What problems is Oracle Siebel solving and how is that benefiting you?** It provided space needed for all information needed to be stored by the company ### 29. Not my favorite **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2017 **What do you like best about Oracle Siebel?** I like how it operated as an all in one customer relationship portal. **What do you dislike about Oracle Siebel?** I did not like it being so dynamic that it almost was overwhelming for the business it was being used in. **Recommendations to others considering Oracle Siebel:** I would recommend you research the product to see if you really need a full backbone system like this or if you need more of an interface. **What problems is Oracle Siebel solving and how is that benefiting you?** We used this to try to manager our customer relationships but unfortunately were not able to realize a benefit. ### 30. Very Versatile **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2017 **What do you like best about Oracle Siebel?** This system has a lot of functionality. The system is very easy to use and there are alot of features **What do you dislike about Oracle Siebel?** I don't like that you cannot export reports into excel that easy. **What problems is Oracle Siebel solving and how is that benefiting you?** Sometimes my system get hung up or if your not using the system after it idles you get kicked out. ### 31. Well organized but not perfect **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2018 **What do you like best about Oracle Siebel?** Well organized tool - easy to use & maneuver through **What do you dislike about Oracle Siebel?** Notes will disappear when app crashes & have to redo **What problems is Oracle Siebel solving and how is that benefiting you?** Logging notes after a call ### 32. Software confusing and not user friendly **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2018 **What do you like best about Oracle Siebel?** Saving queries for frequent leads list and activities **What do you dislike about Oracle Siebel?** Everything else - Lead generation, account applications **What problems is Oracle Siebel solving and how is that benefiting you?** None ### 33. Oracle Siebel **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2018 **What do you like best about Oracle Siebel?** I like that the software allows for integration of departments. **What do you dislike about Oracle Siebel?** The software can be slow or lag. I have also had it crash. **What problems is Oracle Siebel solving and how is that benefiting you?** It allows different departments to integrate and this is a huge benefit for larger companies. ### 34. siebel **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2017 **What do you like best about Oracle Siebel?** I have been implementing siebel projects for last ten years. Siebel is customer centric platform which is very good product when it comes to call centres , federal organisations and many financial sectors . It has a very wide vertical and horizontal domain availability for multitude sectors. **What do you dislike about Oracle Siebel?** Salesforce is the new crm which is steadily replacing siebel. **What problems is Oracle Siebel solving and how is that benefiting you?** Managing huge amount of data and relationships between entities ### 35. Pretty effective **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2018 **What do you like best about Oracle Siebel?** Ability to build custom audiences and optimize in real time **What do you dislike about Oracle Siebel?** There are several integration issues with ad platforms **What problems is Oracle Siebel solving and how is that benefiting you?** People based marketing ### 36. Awesome system abilities, could have easier user interface **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2017 **What do you like best about Oracle Siebel?** How much information, abilities, targeting, and campaign capacity this system has. **What do you dislike about Oracle Siebel?** Promotion and campaign setups sometime seem to have too many steps and testing could be much easier. Also could have reporting building tools to export data similar to salesforce. **Recommendations to others considering Oracle Siebel:** Ensure having strong IT support team to help code and build how you’d like for smoother UX. **What problems is Oracle Siebel solving and how is that benefiting you?** Customer segmenting, promotion build outs, and email marketing campaigns. It’s gray to have I‎t all in one place for tracking and pick up. ### 37. Flexible but resource hog **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 02, 2018 **What do you like best about Oracle Siebel?** It has lots of customizable fields for making comprehensive records. **What do you dislike about Oracle Siebel?** Searches are slow and not very robust. Multifield searches are either impossible or so slow as to be not useful. **What problems is Oracle Siebel solving and how is that benefiting you?** Recording customer interactions and sending files to other BU's for completion of tasks. Generation of correspondence to customers, both paper and email. ### 38. Senior Management in retail **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2018 **What do you like best about Oracle Siebel?** Very easy to communicate in multiple channels. Captures all time sensitive data. Multiple features on one platform. **What do you dislike about Oracle Siebel?** Seems to have a small glitch in releasing some data when closed out. **What problems is Oracle Siebel solving and how is that benefiting you?** We use it for our customer traffic when they call into our support center. ### 39. If they care to better their software... **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2017 **What do you like best about Oracle Siebel?** There is nothing I like about it, sorry. **What do you dislike about Oracle Siebel?** It's more complicated than it has to be. **Recommendations to others considering Oracle Siebel:** When your putting information in, and you need to go back and correct it, you've made this impossible. It's easier to just start completely over, and that's ridiculous. **What problems is Oracle Siebel solving and how is that benefiting you?** I'm not solving anything, as a matter of fact, if it wasn't for the fact it's company policy, we are forced to use the crm, I wouldn't use it at all. I have used programs like top producer, and dot loop, and they are efficient, reliable, straight to the point, and visibly simple to use. ### 40. Oracle Siebel **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2017 **What do you like best about Oracle Siebel?** The User interface can be easily modified and with Open UI customisation is very simple for a Developer. The current Out of the Box Siebel application contains Customer, Contact, Case, Payment modules which are used with minimal customization **What do you dislike about Oracle Siebel?** Currently the Siebel server cannot be hosted on Cloud which is a huge drawback considering we have SalesForce and Oracle Cloud service competing. **Recommendations to others considering Oracle Siebel:** The out of the box Siebel application for Public Sector is very generic and minimal customisation is required to adhere to Customer requirements **What problems is Oracle Siebel solving and how is that benefiting you?** Currently we are modernising US state motor carrier applications and we are able to streamline the process for the State by ensuring all their business is under one umbrella. Screenshot of being a current user of Siebel cannot be provided due to confidentiality agreement with the Client. ### 41. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Hector J. | Human Resources, Facilities Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2017 **What do you like best about Oracle Siebel?** The ability to use the product easily and without much lag. **What do you dislike about Oracle Siebel?** Nothing much to fislike. Only wish it looked a little bit more modern. **What problems is Oracle Siebel solving and how is that benefiting you?** It is very intuitive ### 42. Old and outdated solution **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2017 **What do you like best about Oracle Siebel?** Siebel is powerful and has a lot of potential **What do you dislike about Oracle Siebel?** Unless you are a huge company and don't plan on modifying the software from Base, it's a pretty good product. Unfortunately, not many people fall into both those categories **Recommendations to others considering Oracle Siebel:** Don't do it. **What problems is Oracle Siebel solving and how is that benefiting you?** It's a very robust CRm solution. However, other solutions (like Salesforce) are much more scalable ### 43. CRM **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2017 **What do you like best about Oracle Siebel?** it gets the job done but is bare minimum **What do you dislike about Oracle Siebel?** the look is old school and it is outdated **What problems is Oracle Siebel solving and how is that benefiting you?** tracking customer activity on our research portal, scheduling services, managing pipeline and forecasts. ### 44. Reliable and customizable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2017 **What do you like best about Oracle Siebel?** How customizable it is in relation to product orders and descriptions **What do you dislike about Oracle Siebel?** I am not a huge fan of the interface/user experience & appearance. I would definitely say it needs a face lift and refresh from the consumer standpoint **Recommendations to others considering Oracle Siebel:** Make sure to learn the ins and outs of the product and options you are entering **What problems is Oracle Siebel solving and how is that benefiting you?** Product orders and all back-end reporting. Very accurate and quick reporting to make for optimal decision-making. ### 45. Used Siebel for 3 years **Rating:** 2.5/5.0 stars **Reviewed by:** Jeremy M. | Senior Account Executive | Software & Services Sales, Enterprise (> 1000 emp.) **Reviewed Date:** October 03, 2017 **What do you like best about Oracle Siebel?** It was the first CRM I used so it helped stay organized with my prospecting and have good contacts. **What do you dislike about Oracle Siebel?** Lack of speed. Seemed a bit dated, but could be GE's lack of using it to its fullest. **Recommendations to others considering Oracle Siebel:** Look at Microsoft before you look at Siebel. **What problems is Oracle Siebel solving and how is that benefiting you?** Sales database to track pipeline. ### 46. Use this every day for work **Rating:** 3.5/5.0 stars **Reviewed by:** Emma H. | Internal Sales & Services Analyst, Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 27, 2016 **What do you like best about Oracle Siebel?** Siebel populates profile info and feeds it over to other systems to make it easier to complete my work. It has tabs to view various profile information on one system. It's pretty easy to use and makes work easier. It has the option to search by various methods (policy number, name, SSN, etc.). It's easier to find info on a client if they are in the system. There is also a built in calendar and has the ability to track opportunities and requests. **What do you dislike about Oracle Siebel?** Sometimes Siebel is slow, crashes, or does not have updated information. Sometimes info does not sync to other systems that I use. This can be frustrating since it makes it harder to complete my work. Sometimes I have to log in manually instead which can take some time. The IT support is pretty good and usually resolves issues fairly quickly. **Recommendations to others considering Oracle Siebel:** Oracle Siebel is a great system. It's user-friendly and provides a lot of helpful info. It sometimes crashes or does not sync with other systems though. **What problems is Oracle Siebel solving and how is that benefiting you?** I use Siebel to talk to clients (agents, customers, brokers, etc.).. It makes it easier to access their personal info if updated correctly (name, SSN, address, phone number, activity). It also allows me to view certifications, call logs, and requests. It also makes is easier to log opportunities to grow our business. It is one of the systems I use every day for work and it makes work more efficient. ### 47. It is hard to think up a less intuitive and cumbersome product **Rating:** 1.0/5.0 stars **Reviewed by:** Dan W. | Solutions Consultant, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2017 **What do you like best about Oracle Siebel?** It can be useful to aggregate consultant data in the field. **What do you dislike about Oracle Siebel?** The UI is a disaster. It crashes with quite a lot of frequency. It is not easy to import my own data into the program. I have to do so in a rote fashion. **What problems is Oracle Siebel solving and how is that benefiting you?** Logging our customer interactions and opportunities ### 48. Oracle **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 31, 2017 **What do you like best about Oracle Siebel?** It is a pretty user-friendly software. It makes client info a lot more organized. **What do you dislike about Oracle Siebel?** When I view uploaded documents, it crashes my internet. I don't think that is the software issue, though. **What problems is Oracle Siebel solving and how is that benefiting you?** We are keeping a database of client info organized. ### 49. Excellent all in one solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2018 **What do you like best about Oracle Siebel?** Intuitive, comprehensive, and low learning curve **What do you dislike about Oracle Siebel?** Some features are a bit archaic and would benefit from a refresh. **What problems is Oracle Siebel solving and how is that benefiting you?** Leads management, customer relationship mangement, even inventory ### 50. Works but the tech is dated **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 20, 2018 **What do you like best about Oracle Siebel?** True crm. It is a versatile platform that allows you to store several data points. **What do you dislike about Oracle Siebel?** Clunky ui. Lack of integration between other systems. **What problems is Oracle Siebel solving and how is that benefiting you?** Clients contacts assets ## Oracle Siebel Discussions - [What language is Siebel written in?](https://www.g2.com/discussions/14743-what-language-is-siebel-written-in) - 3 comments, 2 upvotes - [What's the best way to practice the navigation in the software?](https://www.g2.com/discussions/what-s-the-best-way-to-practice-the-navigation-in-the-software) - 1 comment, 1 upvote - [What is Oracle Siebel used for?](https://www.g2.com/discussions/what-is-oracle-siebel-used-for) - 1 comment - [View Oracle Siebel pricing details and edition comparison](https://www.g2.com/products/oracle-siebel/reviews?page=7§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+08%3A23%3A54+-0500&secure%5Bsession_id%5D=2e205412-8371-43d0-af57-f5ad73eabcf9&secure%5Btoken%5D=24561faaef18418d23d6a28e76c76bab2c44696225703240bfef7bca7dfab0ab&format=llm_user) ## Oracle Siebel Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Oracle E-Business Suite](https://www.g2.com/products/oracle-e-business-suite/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) ## Oracle Siebel Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Oracle Siebel Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,670 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,271 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - 4.1/5.0 (2,834 reviews)