The main highlight for me is the customer support. While onboarding is definitely a steep climb, the support ecosystem is so extensive that we’ve never been stuck on a bug or any other issue for long. Responses from the support team are also fast, usually within an hour. On top of that, the UI is very good and easy to work with. Review collected by and hosted on G2.com.

The biggest drawback is its complexity and somewhat dated feel. It’s a heavyweight system that really requires a dedicated team to keep it running and properly maintained. If you don’t have deep pockets for specialized talent or an experienced lead, the costs—both in money and time—can be hard to swallow. Review collected by and hosted on G2.com.