![Heather D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Heather D.")
HD

Heather D.

VP of Operations

Small-Business (50 or fewer emp.)

5/15/2026

"OpenEye Makes Client Training Easy, with Outstanding Partner Support"

5/5

What do you like best about OpenEye?

I appreciate how easy it is to train our clients on using it. They can use OWS for not only viewing the cameras and exporting footage, but the alerts and reports are vital for day to day operations. The customized user groups for permissions insures everyone that needs access has it, but each group can have their required permissions configured for use.

I also LOVE our channel partner account team! They are beyond amazing with answering questions, collaborating on custom needs and taking feature recommendations in to account and communicating them to the development team. I can always call Rich or Ryan and I know they will answer and assist me however they can. I have also had the pleasure of working with the engineering and development team and they go above and beyond to assist with the more complicated situations that arise.

I have worked with OpenEye for MANY years and have never had a complaint. I will always recommend OpenEye to all of our clients! Review collected by and hosted on G2.com.

What do you dislike about OpenEye?

The only negative thing I can think of is that over the years the support desk has changed quite a bit. I have always appreciated the friendly voices and relationships built with each member of OpenEye and feel like they really do their best with troubleshooting and questions and if they don't know the answer, they are wonderful at reaching out to someone who can better assist. in the last few years the help desk is not nearly as friendly and I am not sure they have as much understanding when it comes to the issues we may be facing when needing to call into them for support. However, the rest of the team ALWAYS follows us and makes sure to assist in finding resolution. Review collected by and hosted on G2.com.

What problems is OpenEye solving and how is that benefiting you?

They do an amazing job and constantly updating their platform and hardware/software for the ever changing market. I truly feel like they communicate with us when our clients have specific needs and go out of their way to try and find an implementation that fits our needs. The visual search feature has been LIFE CHANGING and they are always updating their channel partner training on each new feature as well as provide great documentation for presenting new features to our clients. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: Seller invite

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