# Opendock Reviews **Vendor:** Loadsmart **Category:** [Yard Management Software](https://www.g2.com/categories/yard-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 75 ## About Opendock Opendock is a dock, gate, and yard scheduling platform that digitizes how freight physically enters and exits facilities. By replacing emails, phone calls, and spreadsheets with a self-service carrier portal, Opendock improves throughput, reduces detention, and eliminates scheduling chaos. The platform connects transportation planning with warehouse execution, closing the gap between scheduled and actual on-site activity. Opendock serves individual warehouse locations and large enterprise organizations alike. With over 4,000 warehouses and 180,000 carriers scheduling on the platform, Opendock is trusted by more than 50 Fortune 500 companies. Opendock is SOC2 Type II compliant. ## Opendock Reviews ### 1. Simple and Effective but Prone to Freezing **Rating:** 4.0/5.0 stars **Reviewed by:** Jennifer B. | shipping and receiving specilist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Opendock?** I like the simplicity of Opendock, which makes it easier for me to manage tasks. I find tracking drivers through the platform convenient and effective for my needs. Additionally, the initial setup of Opendock was straightforward. **What do you dislike about Opendock?** Opendock freezes a lot throughout the day and I get booted from it at least once per day. It will randomly freeze and no one can access it. **What problems is Opendock solving and how is that benefiting you?** I use Opendock for easily locating drivers at the warehouse and getting them into doors to be loaded. It's simple and helps with tracking drivers. ### 2. Streamlined Inbound Flow, But Wider Carrier Adoption Needed **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Publishing | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Opendock?** Opendock is a great way to consolidate our inbound shipments and keeps our docks flowing. Before opendock, inbound would randomly arrive and it caused confusion and delay. **What do you dislike about Opendock?** Not every carrier is open to using OpenDock. I wish it was more universally accepted and that a login needn't be created to schedule. **What problems is Opendock solving and how is that benefiting you?** The confusion surrounding inbound deliveries has been significantly reduced across the entire company. ### 3. Opendock has changed the way we operate! **Rating:** 5.0/5.0 stars **Reviewed by:** Brent F. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Opendock?** Every morning, the first 2 things I open are my e-mail and opendock. It is such a big part of how we operate and what we use every day. We love being able to schedule and track our carriers daily for on time, lates, damages and being able to add our own unique tags. We also love have the metrics available to look back and see what carriers are doing well, who needs to do better and who we should think about letting go. We have had relatively few complaints about using opendock, and once getting past the extremely small learning curve, the ease of use for both us and the carriers has ben obvious. It was extremely easy to set up, I actually had 90% of it set up before my phone call with the set up team and it was only the finer points that I had not yet realized were available. We have only had to contact customer support once and quickly realized it was our own mistake that caused us a minor problem, but they were quick and easy to get in touch with. **What do you dislike about Opendock?** There isn't much I would change at this point. Possibly the abilty to hide canceled appointments without completely deleting them, but not having them still visible with the active schedule is about my only input. **What problems is Opendock solving and how is that benefiting you?** Previously, we ran FCFS, but now being able to schedule out our day we are more productive both in loading/unloading trucks and our responsibilities in the warehouse and production floor. Not having 10 trucks lined up for 6 hours as we try to take the next one in line as they arrived has greatly improved stress and overall planning for myself and my team. ### 4. Excellent scheduling tool **Rating:** 5.0/5.0 stars **Reviewed by:** Allison M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2023 **What do you like best about Opendock?** The number of features is wonderful. Moving/rescheduling appointments is so easy and we love that when there is a NO SHOW it will send an email to the carrier right away. This feature is super helpful.We don't have to personally send emails or make phone calls. Opendock really has helped us a lot. **What do you dislike about Opendock?** Nothing to dislike for us. We all love how simple Opendock is to use. **What problems is Opendock solving and how is that benefiting you?** The ability to allow carriers to schedule their own appointments has helped us tremendously. Before we were having to make phones calls send emails to get loads scheduled. This has given us the ability to focus on other things other than scheduling. ### 5. OpenDock is great for managing receiving. **Rating:** 4.5/5.0 stars **Reviewed by:** Amy M. | Building Materials Purchaser, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Opendock?** Opendock is very user friendly. The grid view is easy on the eyes. It is easy for vendors and shippers to add their appointments. It is also easy for them to edit their delivery appointments or add notes. We had no problem getting vendors and shippers to jump on board with us. **What do you dislike about Opendock?** some users were frustrated when their slot was filled but they were coming anyway and had no choice, like coming across multiple states.. what to do ? we told them just to email us but pick the closest availalbe slot anyway **What problems is Opendock solving and how is that benefiting you?** not knowing what day and what time vendors are coming to bring product ### 6. OPENDOCK **Rating:** 4.0/5.0 stars **Reviewed by:** Sheila A. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Opendock?** The ease of using it. It is really easy to locate the appointments that i need to find. **What do you dislike about Opendock?** With the recent update you can no longer get all your appointments one one screen. You only get 30 now and have to go to next page. Also that you cannot click on the appointment and pull it up. you have to go to the eye to pull the appointment up. **What problems is Opendock solving and how is that benefiting you?** All our customers make appointments on opendock and that makes my job alot easier. It used to be a problem setting appointment and having non-appointed trucks, with opendock the carriers make their own appointments so there is no longer problems making aoointments. ### 7. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Opendock?** Easy to use platform as a spectator role. Upgrade has made it easier to view appointments and visualize scheduling by docks and locations, especially in grid view. **What do you dislike about Opendock?** Overall as a spectator there are not a lot of things I dislike, it's overall easy to use and navigate. I think the option to search for POs in grid view would be nice instead of just list view as I am usually in grid view A waitlist of sorts for carriers would be nice as I get a lot of emails when appointments are backed up or there are not options for their specific day **What problems is Opendock solving and how is that benefiting you?** Supports appointment scheduling with our third party warehouse easy platform that users from both companies can navigate ### 8. I love how user friendly the site is and all of its features! **Rating:** 5.0/5.0 stars **Reviewed by:** Karen V. | Material Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Opendock?** I love how organized and color coordinated the calendar is, makes it easy to read and follow. I also love how flexible the features are and how we can make edits to existing appointments. **What do you dislike about Opendock?** I wish there was a cross-dock functionality where businesses with mulitple warehouses can change warehouses as an option when carriers setup appointments at the wrong facility. **What problems is Opendock solving and how is that benefiting you?** Having drivers show up whenever they had pleased - this caused a lot of downtime and inventory issues. ### 9. Changed the way we operate **Rating:** 5.0/5.0 stars **Reviewed by:** nick h. | Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Opendock?** visibility of scheduleing and the analytics off the back end to make use of the data created. We went from operating blindly to having full visability of our docks nation wide. In addition we use the data from the system to help build carrier score carding for future business discutions. **What do you dislike about Opendock?** There are not many downsides, it solved our scheduling needs **What problems is Opendock solving and how is that benefiting you?** It has solved the communication issue between the loading dock crew and the carrier . ### 10. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Mary O. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Opendock?** I love how easy it is to use Opendock on a daily basis to track all of our incoming shipments. **What do you dislike about Opendock?** I wish we could add in features like USPS and Fedex ground. **What problems is Opendock solving and how is that benefiting you?** How many shipments arrive at once so it is allowing the teams to work more consistently. - [View Opendock pricing details and edition comparison](https://www.g2.com/products/opendock/reviews/opendock-review-7720003?section=pricing&secure%5Bexpires_at%5D=2026-05-18+14%3A04%3A23+-0500&secure%5Bsession_id%5D=528ba096-e91b-480d-939f-ad9dfbc7ccb0&secure%5Btoken%5D=acde8f1edafe8f989b78e61e1fee03f524fedd032fd2cb583cc43fb2d1e76e6c&format=llm_user) ## Opendock Features **Yard Operations** - Inbound Asset Tracking - Yard Management - Transportation Coordination - Yard Management **Dock Operations** - Dock Capacity - Dock Appointment Scheduling **Infrastructure** - Third-Party Integration - Yard Management **Visibility** - Carrier and Partner Service - Performance Insights - Notifications and Appointment Management **Business Operations ** - Business Intelligence - Yard Management - Industry Configuration - Yard Management ## Top Opendock Alternatives - [project44](https://www.g2.com/products/project44/reviews) - 4.7/5.0 (669 reviews) - [Conduit](https://www.g2.com/products/conduit-software-conduit/reviews) - 4.7/5.0 (69 reviews) - [GoRamp](https://www.g2.com/products/goramp/reviews) - 4.4/5.0 (18 reviews)