It's been two months since this profile received a new review

Colby G.

Forklift Operator

Mid-Market (51-1000 emp.)

2/15/2023

"Opendock is awesome."

4/5

What do you like best about Opendock?

I really like opendock because of its easiness to use. Everything that you need is right in the system and very easy to access. Everything I need for shipping and recieving has always been there when I needed it. We are new to opendock at my company and everyone is so far loving the experience. Review collected by and hosted on G2.com.

What do you dislike about Opendock?

We are new to using opendock at my company. I personally have not found anything that I do not like as of right now with the little bit of experience I have with it. Review collected by and hosted on G2.com.

Opendock Reviews & Product Details

Opendock is a digital dock scheduling solution for warehouses and facilities that delivers full visibility into a warehouse’s daily/weekly/monthly schedule, including which carrier is coming in, when they are coming in, and the load type they have. Warehouses are able to digitally publish their schedules online so carriers can book their own appointments. Users are also able to track in/out times for each truck/appointment, and this data is automatically calculated and logged into a carrier scorecard. From the appointment setting features, Opendock can also calculate the percentages for on-time, late, cancel, no-show, and reschedule in addition to average cancel lead time metrics. Opendock is SOC2 Type II compliant.

Seller

Loadsmart

Discussions

Opendock Community

Languages Supported

English

Overview by

Kousha Massoumi

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

20 months

View More Pricing Information

Top-Rated Alternatives

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Opendock Media

The Grid View is the main operational page of the system. Here, you can visualize the appointments for the day, week, or month. It is highly customizable in terms of fields displayed and offers drag and drop functionalities to reschedule and/or change appointments docks.

Within the contacts page you can manage your favorite carriers so it's easier to schedule with them. Favorites can belong to one or multiple warehouses within the Organization.

Capture arrivals without an appointment and link them to specific appointments for tracking or to reject.

Opendock Demo - Scheduling Portal Warehouse Search

Within the Scheduling Portal, carriers schedule the appointments by themselves, searching for warehouses by location name, address, or organization.

Opendock Demo - Scheduling Portal Warehouse Details

Carriers can visualize instructions, get contact information, see PPE requirements, amenities, operation hours and a yard map of the warehouse before scheduling.

Warehouse and Carrier Performance reports to analyze operational numbers and improve throughput.

Opendock Reviews (73)

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Verified User in Publishing

Mid-Market (51-1000 emp.)

10/23/2025

"Streamlined Inbound Flow, But Wider Carrier Adoption Needed"

4/5

What do you like best about Opendock?

Opendock is a great way to consolidate our inbound shipments and keeps our docks flowing. Before opendock, inbound would randomly arrive and it caused confusion and delay. Review collected by and hosted on G2.com.

What do you dislike about Opendock?

Not every carrier is open to using OpenDock. I wish it was more universally accepted and that a login needn't be created to schedule. Review collected by and hosted on G2.com.

Brent F.

Mid-Market (51-1000 emp.)

9/26/2023

"Opendock has changed the way we operate!"

5/5

What do you like best about Opendock?

Every morning, the first 2 things I open are my e-mail and opendock. It is such a big part of how we operate and what we use every day. We love being able to schedule and track our carriers daily for on time, lates, damages and being able to add our own unique tags. We also love have the metrics available to look back and see what carriers are doing well, who needs to do better and who we should think about letting go. We have had relatively few complaints about using opendock, and once getting past the extremely small learning curve, the ease of use for both us and the carriers has ben obvious.

It was extremely easy to set up, I actually had 90% of it set up before my phone call with the set up team and it was only the finer points that I had not yet realized were available. We have only had to contact customer support once and quickly realized it was our own mistake that caused us a minor problem, but they were quick and easy to get in touch with. Review collected by and hosted on G2.com.

What do you dislike about Opendock?

There isn't much I would change at this point. Possibly the abilty to hide canceled appointments without completely deleting them, but not having them still visible with the active schedule is about my only input. Review collected by and hosted on G2.com.

What problems is Opendock solving and how is that benefiting you?

Previously, we ran FCFS, but now being able to schedule out our day we are more productive both in loading/unloading trucks and our responsibilities in the warehouse and production floor. Not having 10 trucks lined up for 6 hours as we try to take the next one in line as they arrived has greatly improved stress and overall planning for myself and my team. Review collected by and hosted on G2.com.

Allison M.

Small-Business (50 or fewer emp.)

9/29/2023

"Excellent scheduling tool"

5/5

What do you like best about Opendock?

The number of features is wonderful. Moving/rescheduling appointments is so easy and we love that when there is a NO SHOW it will send an email to the carrier right away. This feature is super helpful.We don't have to personally send emails or make phone calls. Opendock really has helped us a lot. Review collected by and hosted on G2.com.

What do you dislike about Opendock?

Nothing to dislike for us. We all love how simple Opendock is to use. Review collected by and hosted on G2.com.

Amy M.

Building Materials Purchaser

Mid-Market (51-1000 emp.)

9/26/2023

"OpenDock is great for managing receiving."

4.5/5

What do you like best about Opendock?

Opendock is very user friendly. The grid view is easy on the eyes. It is easy for vendors and shippers to add their appointments. It is also easy for them to edit their delivery appointments or add notes. We had no problem getting vendors and shippers to jump on board with us. Review collected by and hosted on G2.com.

What do you dislike about Opendock?

some users were frustrated when their slot was filled but they were coming anyway and had no choice, like coming across multiple states.. what to do ?

we told them just to email us but pick the closest availalbe slot anyway Review collected by and hosted on G2.com.

Sheila A.

Mid-Market (51-1000 emp.)

9/7/2023

"OPENDOCK"

4/5

What do you like best about Opendock?

The ease of using it. It is really easy to locate the appointments that i need to find. Review collected by and hosted on G2.com.

What do you dislike about Opendock?

With the recent update you can no longer get all your appointments one one screen. You only get 30 now and have to go to next page. Also that you cannot click on the appointment and pull it up. you have to go to the eye to pull the appointment up. Review collected by and hosted on G2.com.

Verified User in Food & Beverages

Mid-Market (51-1000 emp.)

9/26/2023

"Easy to use"

4/5

What do you like best about Opendock?

Easy to use platform as a spectator role. Upgrade has made it easier to view appointments and visualize scheduling by docks and locations, especially in grid view. Review collected by and hosted on G2.com.

What do you dislike about Opendock?

Overall as a spectator there are not a lot of things I dislike, it's overall easy to use and navigate. I think the option to search for POs in grid view would be nice instead of just list view as I am usually in grid view

A waitlist of sorts for carriers would be nice as I get a lot of emails when appointments are backed up or there are not options for their specific day Review collected by and hosted on G2.com.

Karen V.

Material Coordinator

Mid-Market (51-1000 emp.)

9/26/2023

"I love how user friendly the site is and all of its features!"

5/5

What do you like best about Opendock?

I love how organized and color coordinated the calendar is, makes it easy to read and follow. I also love how flexible the features are and how we can make edits to existing appointments. Review collected by and hosted on G2.com.

What do you dislike about Opendock?

I wish there was a cross-dock functionality where businesses with mulitple warehouses can change warehouses as an option when carriers setup appointments at the wrong facility. Review collected by and hosted on G2.com.

nick h.

Enterprise (> 1000 emp.)

9/26/2023

"Changed the way we operate"

5/5

What do you like best about Opendock?

visibility of scheduleing and the analytics off the back end to make use of the data created. We went from operating blindly to having full visability of our docks nation wide. In addition we use the data from the system to help build carrier score carding for future business discutions. Review collected by and hosted on G2.com.

What do you dislike about Opendock?

There are not many downsides, it solved our scheduling needs Review collected by and hosted on G2.com.