# OnShift Reviews **Vendor:** OnShift **Category:** [Medical Staff Scheduling Software](https://www.g2.com/categories/medical-staff-scheduling) **Average Rating:** 4.5/5.0 **Total Reviews:** 40 ## About OnShift From recruitment to retention and everything in between, OnShift’s human capital management software platform transforms the relationship between healthcare organizations and their employees. Our innovative approach to recruitment, hiring, workforce management, pay and engagement fosters a culture where people want to work. Thousands of senior care organizations rely on OnShift software to dramatically reduce turnover rates, decrease costs and improve the quality and continuity of care. We are focused on redefining the employee experience, while offering managers actionable data and insights throughout the entire employee journey—all from one unified software platform. Purpose-built for post-acute and senior living organizations, OnShift’s integrated suite of software features: • Talent Acquisition - Applicant tracking system, automated background screenings, electronic onboarding & hiring analytics • Workforce Management - Employee scheduling, workforce management, overtime monitoring & communication system • Employee Engagement & Retention - Staff surveys, performance monitoring, automated rewards system, new hire tracking, financial wellness & early wage access for employees • Reporting & Compliance - Overtime tracking, time theft monitoring, employee utilization, hiring analytics & payroll- based journal reporting ## OnShift Pros & Cons **What users like:** - Users find OnShift's interface **very easy to use** , enhancing their experience with quick communication and helpful support. (11 reviews) - Users appreciate the **navigation ease** of OnShift, finding everything they need just a click away. (4 reviews) - Users find OnShift **exceptionally helpful** due to its ease of use and responsive customer support. (3 reviews) - Users value the **time-saving features** of OnShift, particularly its automated scheduling and easy communication on shifts. (3 reviews) - Users value the **easy-to-read reports** in OnShift, enhancing communication and schedule management for staff. (2 reviews) - Automation (1 reviews) - Customer Support (1 reviews) - Easy Access (1 reviews) - Features (1 reviews) - Guidance (1 reviews) **What users dislike:** - Users struggle with **notification issues** , as updates and shift requests often go unnoticed, causing frustration. (2 reviews) - Users report encountering **software bugs** that disrupt functionality, such as incorrect birthday year displays. (2 reviews) - Users find OnShift's **complex setup** challenging, particularly when customizing for larger organizations' specific needs. (1 reviews) - Users express frustration over **data integration issues** with OnShift, particularly with inconsistent time clock synchronization. (1 reviews) - Users find **difficult customization** a challenge when implementing OnShift, particularly for larger organizations. (1 reviews) - Users find the **difficult learning curve** of OnShift challenging, requiring extensive training before effective use can begin. (1 reviews) - Inefficient Hiring Process (1 reviews) - Poor Customer Support (1 reviews) - Poor Visibility (1 reviews) - Update Issues (1 reviews) ## OnShift Reviews ### 1. Easy to Use, Modern Features, and Quick, Helpful Support **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa M. | Human Resources Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about OnShift?** OnShift is very easy to use and offers many updated, modern features. Their customer service is also great—quick to respond and genuinely helpful whenever I need support. **What do you dislike about OnShift?** I do not have much bad to say about OnShift. I would like to see more AI features in the future. **What problems is OnShift solving and how is that benefiting you?** Scheduling a healthcare facility with many different roles and positions, along with varying and complex schedules, while still keeping everything organized. ### 2. It's great for messaging our staff. BUT there are issues like not matching up with time keeping. **Rating:** 3.5/5.0 stars **Reviewed by:** David T. | Payroll Benefits Coordinator Level II and Accounts Payable , Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2023 **What do you like best about OnShift?** The best part of this software is the messaging part. It is easy to mass message and get info out quickly. **What do you dislike about OnShift?** We implemented this software slowly and it has become an okay tool. I would like to see it connected to our time clocks so that we can better track our hours and punches without having to take extra steps. The time clock and Onshift never seem to match up. **What problems is OnShift solving and how is that benefiting you?** None to my knowledge...The scheduling part of it, the reason we got it, just didnt work for us. We had a lot of issues and we use real time and the system doesnt work that way and it was just really hard to use and keep up with. ### 3. OnShift Review **Rating:** 4.0/5.0 stars **Reviewed by:** Shawn B. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2023 **What do you like best about OnShift?** Once I became familiarized with the program, it was fairly easy to use. The app on the phone for employees to use is also easy once everyone had received the training. **What do you dislike about OnShift?** What I dislike is the character limit on the messaging portion to send out to employees. It is limited to 140 characters. It would be nice if it was increased to 280 characters. **What problems is OnShift solving and how is that benefiting you?** It is easy to look at the big picture with OnShift. A lot of my questions can be answered by just a few simple clicks. ### 4. Excellent staffing solution **Rating:** 5.0/5.0 stars **Reviewed by:** Jane P. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about OnShift?** It is very easy to use on the desktop or mobile app. The real time updates are crutial for effective and efficient staffing. **What do you dislike about OnShift?** There are periods where it runs slowly, or not at all. When we are in a busy part of our day, we need it up and running **What problems is OnShift solving and how is that benefiting you?** Very clear picture of our staffing needs. User friendly. Easy to navigate and move people between units. I like how we can set staffing levels and quickly see if we are above or below needs. ### 5. Great Scheduling Software **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah S. | Director of Culinary Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2023 **What do you like best about OnShift?** Holes in the schedule can be quickly filled by the ability to message staff for fill-ins instantly. **What do you dislike about OnShift?** A grey color notes holes in schedules. It would be easier to see if they were a yellow warning for understaffing than the muted grey. **What problems is OnShift solving and how is that benefiting you?** making sure that my staff has access to the schedule at all times. ### 6. Great, versatile, friendly program. **Rating:** 5.0/5.0 stars **Reviewed by:** Rosie R. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2023 **What do you like best about OnShift?** Integration of other programs, ability to give recognition, and surveys for feedback. **What do you dislike about OnShift?** Some features are hard to navigate until you've had extensive training, and it is a learn as you go or until the problems arise. **What problems is OnShift solving and how is that benefiting you?** Allowing for participation in real time with care staff and other positions. ### 7. Keep up to date with important rules and requirements **Rating:** 3.5/5.0 stars **Reviewed by:** Anata W. | Director, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2023 **What do you like best about OnShift?** The first thing that comes to mind is Automated scheduling. The OnShift Automatic Scheduling module allows us to quickly create schedules that take into account the availability and preferences of each employee. Additionally, automatic synchronization does not demand manual synchronization and reduces the risk of synchronization errors. **What do you dislike about OnShift?** This is not a downside, but a thing that may not expect as it is. Honestly, OnShift can be complex to implement and set up, especially for larger organizations. It may take some time to customize the platform to meet the specific needs and requirements of the organization. **What problems is OnShift solving and how is that benefiting you?** OnShift's time and attendance tracking features helped us to reduce timekeeping errors and improve accuracy. Employees were able to clock in and out using the OnShift mobile app, and managers had real-time visibility into who was on the clock and when. We were also able to use OnShift compliance management tools to keep up to date with important rules and requirements, such as ensuring that all employees have the necessary certificates and training ### 8. Easy to work with. Genuinely concerned about the clients needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan B. | Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about OnShift?** Really, the nicest tech people I've ever worked with. They are very concerned about ensuring their clients are happy with their product and eager to fix anything. **What do you dislike about OnShift?** They're busy, so sometimes response times arent as quick as I like, but I'm a bit impatient so it could be me :) **What problems is OnShift solving and how is that benefiting you?** PBJ has been the biggest issue and OnShift is doing everything they can to get it working properly so that we rate a 5 star every time. ### 9. Very user friendly platform for scheduling. Easy to quickly make changes. **Rating:** 4.5/5.0 stars **Reviewed by:** Janna K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about OnShift?** Ability to make a change to someone's schedule globally instead of having to do each day individually. The reports are easy to read and allow staff to see the schedules posted easily. **What do you dislike about OnShift?** I am not able at this time to enter my own new hires and have to have customer supports help. **What problems is OnShift solving and how is that benefiting you?** It has replaced manual scheduling allows staff to easily see open shifts. ### 10. Onshift was very user friendly, easy to navigate, and their support help was easily accessible. **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffany H. | Assistant Director of Nursing, Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2022 **What do you like best about OnShift?** It is easy to navigate through Onshift, making the system very user-friendly. It is easy to create templates of schedules and with staff using the app on their phones, they have their schedule on hand all of the time, so they do not miss a shift, can see their days off or whether their vacations were approved, etc. **What do you dislike about OnShift?** When printing each day;s schedule, the way they are arranged are somewhat difficult to read, especially when several nursing units, positions, and shift are involved. **What problems is OnShift solving and how is that benefiting you?** There are no problems that Onshift is solving for me at this time, everything for the most part runs smoothly, with the little hiccups here and there with the system being slow at times. ## OnShift Discussions - [How does OnShift wallet work?](https://www.g2.com/discussions/how-does-onshift-wallet-work) - 1 comment - [How do I access OnShift?](https://www.g2.com/discussions/how-do-i-access-onshift) - 1 comment - [What is OnShift app?](https://www.g2.com/discussions/what-is-onshift-app) - 1 comment - [View OnShift pricing details and edition comparison](https://www.g2.com/products/onshift/reviews/onshift-review-7755422?section=pricing&secure%5Bexpires_at%5D=2026-05-03+13%3A38%3A12+-0500&secure%5Bsession_id%5D=1f474adb-eefb-47e5-8fc8-4594b6a9e700&secure%5Btoken%5D=b4a616a6096019bbcc09e8997e56d3221a2630d25b63c4809d68911c1c9b1248&format=llm_user) ## OnShift Integrations - [UKG Ready](https://www.g2.com/products/ukg-ready/reviews) ## OnShift Features **Operations** - Automated Scheduling - Mobile Access - Resource Management **Operations** - Personnel Management - Talent Management - Regulation and Compliance - Metrics and Reporting - Third-Party Integrations **Platform Basics** - Reporting - Dashboard - Performance **Administrative** - Employee Work Status - Time Tracking - Staffing Data - Mass Notifications **Platform Content** - Automation - File Sharing - Content Library **Platform Additional Functionality** - Integrations - Mobility - Forecasting - Task Management - Portal ## Top OnShift Alternatives - [QGenda Advanced Scheduling for Providers](https://www.g2.com/products/qgenda-advanced-scheduling-for-providers/reviews) - 4.6/5.0 (164 reviews) - [UKG Pro](https://www.g2.com/products/ukg-pro/reviews) - 4.3/5.0 (2,134 reviews) - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - 4.2/5.0 (3,988 reviews)