Fantastic value SaaS aimed at the printing industry, albeit it heavily US-centric, which has evolved well over the past few years, and now an a very usable point. The support team are generally extremely helpful and can achieve most of the hundreds of tweaks and improvements - I've requested (many of which have been long-term UI/UX bugs) and for FREE too! Using it every day helps with the back-end Admin side and there is a lot of scope if you know what you're doing... AND what you want from it. After 5 years of updates and continual changes (now at version 13.0) from my end, I've got it to be world-class and on a level with the better known SaaS. Review collected by and hosted on G2.com.
Has been a long, often frustrating road to get a stable, British/European-centric design ethic and Checkout funnel (until late 2024, it looked and felt like an ugly American-centric set-up] - took months of back and forth to realise PayPal is not a great API (replaced with STRIPE, which their engineering team had done much more back-end work with).
RadixWeb ONprintshop' Support team, whilst generally prompt and extremely helpful, can be quite robotic, stiff and formulaic in their responses (it's always hyper professional though!), and like most NW Indian business culture I've worked with, they'll never tell you when something is / has gone wrong, and will only ever distract and divert one's attention to say that something is fixed once it is. Sometimes it can take 2-3 goes to get right, with the language barrier (English isn't many of the staff's first (written) language] so actual intentions can get lost in translation. The UI/UX is the ultimate frustrating stress for me personally. Some really obvious things that could benefit everybody are just ignored, put on the so-called "Wish-List"
However I've learned to illustrate my often very complicated support tickets (I probably push them more than most of their ONPrintShop clients) with diagrams, screenshots or record video to back up my written text to achieve the best results. One must add quite a bit to their (sometimes frustrating) infrastructure (although most is hosted now on AWS backbone) and be able to program CSS / HTML to get reasonable results from the SaaS, plus bring in third party accounts and infrastructure to the party e.g. Cloudflare CDN (a must!), Stripe, etc.; things just break randomly now and again, but to be fair they usually fix them quickly. Review collected by and hosted on G2.com.