
SL
Sergio L.
RevOps Lead
Computer Software
Small-Business (50 or fewer emp.)
"Routing transformed our inbound process"
What do you like best about Onfire AI?
Two entirely different flows are created: developers seeking access to the free OSS product and corporate clients with budget constraints. These used to arrive in one single queue. But now PQL scoring and location-based workforce routing separate them right away. Review collected by and hosted on G2.com.
What do you dislike about Onfire AI?
There are routing conditions, which require more advanced skills than our RevOps Specialist possesses. We have hired a consultant to develop the logic for us. Additionally, we have discovered a day-light saving issue, which routed several leads incorrectly in some regions. Review collected by and hosted on G2.com.