Ability to quickly create/customize templates with logic, and create alternate workflows. API integrations with other solutions are possible. OT seems to be focusing on building out the TPRM module for more functionality and using customer recommendations for development which is a big plus. Integrated Power BI environment for reporting, greatly expands reporting options. Customer success manager and OT support are top notch. Review collected by and hosted on G2.com.

Nonexistent UAT to production sync - on the roadmap tho. APIs for engagement attributes are lackluster so far. Currently you must manually create engagement attributes, there isn't a bulk import template for engagement inventory items yet. Customer submitted "ideas" can take years for implementation, even if highly voted. Review collected by and hosted on G2.com.