G2

Jennifer K.

Applications Analyst III

Enterprise (> 1000 emp.)

9/23/2026

"Bringing Consistency to Decentralized PMOs"

4/5

What do you like best about OnePlan?

The application is user friendly. It enables enterprise project intake, project governance, planning, resource management, project implementation, and portfolio reporting together in a single platform. It creates visibility into work across the organization and supports data informed decisions in project prioritization and resource allocation. It provides transparency to our health organization leaders, project teams and stakeholders by establishing a consistent, shared project lifecycle and project governance cycle across the disparate PMOs throughout our organization. Review collected by and hosted on G2.com.

What do you dislike about OnePlan?

The application is limited in its support of our complex projects, programs and portfolios. We have a staff of over 25,000 individuals across our health system, and the quick growth we have experienced over the last several years through mergers and acquisitions, our projects require the management of multiphased projects with a large number of workplan tasks needed to manage the project across multiple teams and a large number of resources allocated to these tasks. The system does not seem to support this complexity of work, and unfortunately, the majority of our enterprise projects are complex.

While I see value in the platform itself, the performance of the tool and aspects of the implementation have left much to be desired. Performance expectations and success criteria do not appear to have been clearly established or validated during implementation, resulting in ongoing usability and reliability challenges.

My experience with OnePlan Support has been mixed. I have had some positive interactions, but many have been frustrating. Issues are often marked as resolved without a clear root cause analysis, documented corrective action, or closing summary that can be retained for future reference. This makes it difficult to build organizational knowledge, identify recurring patterns, and maintain confidence that underlying issues have been fully addressed.

I would like to see greater transparency around performance expectations, stronger root cause analysis, and more comprehensive case closure documentation so customers can better understand what occurred, why it occurred, and how similar issues can be prevented in the future. Review collected by and hosted on G2.com.

What problems is OnePlan solving and how is that benefiting you?

OnePlan helps solve the challenge of managing project intake, governance, planning, resource management, and portfolio visibility in a single system. Prior to having a centralized platform, information was often spread across multiple tools and processes, making it difficult to understand priorities, resource demand, project status, and alignment to organizational goals.

Our organization does not have a centralized PMO. Instead, project management functions are distributed across multiple departments, each with different project lifecycles, governance structures, and delivery standards. OnePlan provides a common platform that helps bring greater consistency, transparency, and visibility across those groups while still allowing individual departments to manage their work.

The greatest benefit is having a single source of truth for requests, projects, resource demand, and portfolio reporting. It enables more informed prioritization discussions, improves visibility into organizational investments, and creates a shared view of work across the enterprise. Review collected by and hosted on G2.com.