Mark B.

Sr IT Business Analyst

Enterprise (> 1000 emp.)

12/30/2022

"OnBase - A Framework for Building Robust Solutions"

4.5/5

What do you like best about Hyland OnBase?

OnBase has many useful out-of-the-box tools or features that provide a framework for solutions targeting many industries. I believe the module or tool that stands out the most is OnBase Workflow. It has many configuration options that can be leveraged to solve a business problem of any scale, whether an approval process for approving time off or a much more integrated workflow with another line of business application such as an ERP or an EHR. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

The downside of using OnBase is the maintenance aspect of it. It is not the easiest of applications to upgrade and requires many hours of planning, troubleshooting, and patience while working with Support. Hyland is focusing on making upgrades easier by adopting the cloud model, but the other aspect is the product's quality. Be prepared to do multiple iterations of builds/versions before landing on a solid build. Review collected by and hosted on G2.com.

What problems is Hyland OnBase solving and how is that benefiting you?

OnBase is mainly used in our space as a document repository for our EMR. There are many tools to make sure the patient has a complete medical record chart, and it offers tight integration with these systems. We also use it with HR and Payroll to ensure employee documentation is updated when events happen within our HR system. Review collected by and hosted on G2.com.

Hyland OnBase Reviews & Product Details

OnBase provides a broad spectrum of turn-key industry and departmental solutions that are expertly tailored to meet specific business challenges. As an enterprise platform, OnBase has purpose-built integrations and connectors to core industry LOBs such as Epic and Workday, supporting critical content and process solutions. With repeatable industry solutions, OnBase provides the capability to intelligently automate your business processes so your team can focus on higher value work without the need to build costly customized solutions. With business ownership of solutions, OnBase enables expansion beyond IT, delivering faster ROI. OnBase speeds up processes and reduces costs by capturing important information into a single system so you can manage data, documents and processes. Workflow can be configured to address your departmental, industry and enterprise challenges. Organizations also benefit from low-code application development and a range of multichannel capture options. OnBase can integrate with your existing systems and provide instant access to everyone who needs it, giving visibility into your processes and system performance while securely storing, protecting and expunging your content.

Product Website

Seller

Hyland

Languages Supported

Arabic, Bosnian, Czech, Danish, German, Greek, Finnish, French, Hebrew, Croatian, Hungarian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Serbian, Swedish, Thai, Turkish, Vietnamese, Chinese (Simplified), Chinese (Traditional)

Product Description

OnBase helps you improve customer service, reduce operating costs and minimize risk. It does this by providing you with instant access to all your data, documents and business processes from wherever you are, whatever device you are using or application you are working in.

Overview by

Chris Bettinger

Value at a Glance

Averages based on real user reviews.

Time to Implement

6 months

View More Pricing Information

Hyland OnBase Integrations

(6)

Verified by Hyland OnBase

Hyland OnBase Media

Hyland OnBase Demo - OnBase for Accounts Payable

Invoice Processing Dashboard

Dark Mode

Document Viewer

Send for Approval for Ad-hoc task

Send to Department Note: Automated rules can be configured to send invoices to team members/departments without user interaction.

Approve or Reject workflow stage

Hyland OnBase Reviews (326)

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Graziana C.

IT Manager

Financial Services

Small-Business (50 or fewer emp.)

12/25/2025

"Effortless Document Management and Seamless Integrations"

4.5/5

What do you like best about Hyland OnBase?

Hyland Onbase is brilliant in organizing documents and content, ensuring that they are centrally positioned for easy access or accountability

Hyland OnBase demonstrates high flexibility, where it works with tools like Outlook, ERPs among others to enhance business processes

The app has invested heavily on security and privacy, where there is compliance support and successful audit

The process of customizing Hyland OnBase requires no codes and there is effective guidelines on executing the tool Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

Hyland OnBase has complex implementation plan and demanding configuration needs

The process of updates and migration takes extra effort and demands, making it cumbersome Review collected by and hosted on G2.com.

What problems is Hyland OnBase solving and how is that benefiting you?

Hyland OnBase is robust in centralizing content control and management, something that demonstrates easy information governance

Most of the documents related tasks like invoice approvals are effectively automated and this frees some staffs

Hyland OnBase provides robust security guidelines, which helps organizations to meet all the regulatory requirements

This platform demonstrates compatibility with multiple applications, helping our company to finalize on different tasks efficiently Review collected by and hosted on G2.com.

Samantha L.

IT Manager

Computer & Network Security

Mid-Market (51-1000 emp.)

12/25/2025

"Effortless Document Management and Seamless Integration"

4.5/5

What do you like best about Hyland OnBase?

Hyland OnBase is resourceful in content and document management, ensuring that it captures all of them and store them

The app supports workflow through easy configuration and automation, something that reduces any manual steps

Hyland has no code required and it handles tasks with high precision

The app connects with multiple enterprise apps, including Workday, Salesforce, among others

Hyland ensures high reliance and compliance, and this involves robust security management Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

Hyland has challenges in configuration, something that needs IT support and proper training

The pricing model for Hyland is challenging and total costs is significantly high Review collected by and hosted on G2.com.

What problems is Hyland OnBase solving and how is that benefiting you?

Documents and content are well managed and enhanced by Hyland, and this reduces operational challenges like searching

The app coordinates different apps by establishing a powerful automation guide that makes the app outstanding

The app has high security control and it works towards compliance, for operationa efficiency

Hyland connects with core apps, for instances, ERP and others

Hyland works best for both cloud and on premises, making sure that all customers to handle your financial stability Review collected by and hosted on G2.com.

Kelly A.

Enterprise (> 1000 emp.)

8/27/2025

"Great product with a lot of promise"

4/5

What do you like best about Hyland OnBase?

Ease of use, ease of administration, the capabilities (if leveraged). Great community and responsive support. We are new to the product and are still flexing our wings and OnBase's as well. We are cloud-hosted which also makes administering the product much easier. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

Sometimes it can be difficult to navigate the different offerings to know what is included in "packages" and what are bolt-ons. There is a cost involved. Also, it can be difficult finding the right resource to provide the right answer to a technical or product question. Review collected by and hosted on G2.com.

Jessica W.

Application Analyst

Enterprise (> 1000 emp.)

12/15/2025

"Great Integration Options, Room for Improvement"

3.5/5

What do you like best about Hyland OnBase?

All the integration options. Unity is easy to use. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

Technical support is hit and miss. Some analysts are amazing and so very helpful. Some seem to just want to close tickets as soon as possible with no real resolution. Scan formats in Unity are difficult to manage. Review collected by and hosted on G2.com.

Eamon E.

Mid-Market (51-1000 emp.)

8/28/2025

"New Systen - Great Experience"

4/5

What do you like best about Hyland OnBase?

The user friendliness is truly what shines. The low code solutions for complex processes are impressive and will make tackling our designated project pretty seamless. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

So far, I have not had my hands on our system on prem, but from the conference and training there have not been a lot of issues. I think having multiple clients can be a little bit confusing to new users, but once you are used to it, it works well. Review collected by and hosted on G2.com.

Kerry H.

Enterprise (> 1000 emp.)

8/28/2025

"OnBase has improved our ability to process faster and more accurately."

5/5

What do you like best about Hyland OnBase?

OnBase has made it possible to automate processes that have traditionally been manual. The possibilities seem endless. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

There is nothing I dislike. There are features I wish we had and one being, the ability to text students from OnBase. We have comments/responses set up and the student gets an email, but we'd love to be able to fire off a text. We love OB though. Review collected by and hosted on G2.com.

Tom J.

Computer Operator

Enterprise (> 1000 emp.)

9/24/2024

"Hyland AI User Forum Survey - 84 Lumber"

4/5

What do you like best about Hyland OnBase?

The ability to incorporate so many paper and digital content into one main repository with easy and varied access. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

Some of the limitations on indexing, and the Citrix environment for our cloud based solution. (How many times can I repeat how much I dislike the Citrix Virtual Interface as an admin?) Review collected by and hosted on G2.com.

Craig H.

Enterprise (> 1000 emp.)

10/9/2025

"An OnBase review from a fan and evangelist"

5/5

What do you like best about Hyland OnBase?

It's the most robust platform of its kind on the market with the most powerful workflow engine. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

Client disparity, it took a long time to get to this modern look / platform you have now. I endured years of "this seems old." Review collected by and hosted on G2.com.

Verified User in Insurance

Mid-Market (51-1000 emp.)

8/27/2025

"On base Workflows Streamline Processes"

4.5/5

What do you like best about Hyland OnBase?

The ability to streamline processes from ingesting emails, to auto indexing documents, and then passing necessary documents into a workflow for users to act on. We are also able to have actions send notifications and emails to other departments to reduce the amount of time users have to switch between systems. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

It would be nice if OCR could capture data without storing it as a keyword on the document. It would be nice if it could just write the data to a database table linked by the docid so that we could reference the values when needed. Review collected by and hosted on G2.com.

Verified User in Education Management

Mid-Market (51-1000 emp.)

10/30/2025

"Intelligent document control and risk mitigation"

5/5

What do you like best about Hyland OnBase?

A standout feature is its seamless link with geographic systems—tying documents to real-world locations for smarter planning. OnBase also streamlines secure e-signing {no printing/scanning required} and keeps our database neat, compliant and effortlessly aligned with internal standards. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

It needs periodic tune-ups—like query optimization, component refreshes or storage checks—to stay quick, reliable and free of those little “hiccups.” Review collected by and hosted on G2.com.