MB Mark B. Sr IT Business Analyst Enterprise (\> 1000 emp.) 12/30/2022 More Options - - [Respond as Hyland OnBase](https://www.g2.com/survey_responses/hyland-onbase-review-7543087/official_response/new) "OnBase - A Framework for Building Robust Solutions" 4.5/5 What do you like best about Hyland OnBase? OnBase has many useful out-of-the-box tools or features that provide a framework for solutions targeting many industries. I believe the module or tool that stands out the most is OnBase Workflow. It has many configuration options that can be leveraged to solve a business problem of any scale, whether an approval process for approving time off or a much more integrated workflow with another line of business application such as an ERP or an EHR. Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? The downside of using OnBase is the maintenance aspect of it. It is not the easiest of applications to upgrade and requires many hours of planning, troubleshooting, and patience while working with Support. Hyland is focusing on making upgrades easier by adopting the cloud model, but the other aspect is the product's quality. Be prepared to do multiple iterations of builds/versions before landing on a solid build. Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? OnBase is mainly used in our space as a document repository for our EMR. There are many tools to make sure the patient has a complete medical record chart, and it offers tight integration with these systems. We also use it with HR and Payroll to ensure employee documentation is updated when events happen within our HR system. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic See what 308 reviewers think of Hyland OnBase 4.4 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/hyland-onbase/reviews)