# Hyland OnBase Reviews **Vendor:** Hyland **Category:** [Enterprise Content Management (ECM) Systems](https://www.g2.com/categories/enterprise-content-management-ecm) **Average Rating:** 4.4/5.0 **Total Reviews:** 324 ## About Hyland OnBase OnBase provides a broad spectrum of turn-key industry and departmental solutions that are expertly tailored to meet specific business challenges. As an enterprise platform, OnBase has purpose-built integrations and connectors to core industry LOBs such as Epic and Workday, supporting critical content and process solutions. With repeatable industry solutions, OnBase provides the capability to intelligently automate your business processes so your team can focus on higher value work without the need to build costly customized solutions. With business ownership of solutions, OnBase enables expansion beyond IT, delivering faster ROI. OnBase speeds up processes and reduces costs by capturing important information into a single system so you can manage data, documents and processes. Workflow can be configured to address your departmental, industry and enterprise challenges. Organizations also benefit from low-code application development and a range of multichannel capture options. OnBase can integrate with your existing systems and provide instant access to everyone who needs it, giving visibility into your processes and system performance while securely storing, protecting and expunging your content. ## Hyland OnBase Pros & Cons **What users like:** - Users appreciate the **ease of use** of Hyland OnBase, which simplifies document access and workflow management. (70 reviews) - Users value the **effective document management** capabilities of OnBase, enhancing workflows and ensuring efficient recordkeeping. (42 reviews) - Users praise OnBase for its **vast and unique features** , like smart Unity Forms and customizable WorkView applications. (32 reviews) - Users value the **extensive customization** options in Hyland OnBase, enhancing document management and optimizing workflows. (25 reviews) - Users love the **user-friendly and efficient** nature of OnBase, transforming their processes from paper to digital effortlessly. (25 reviews) - Users appreciate the **versatility** of Hyland OnBase, praising its scalability and user-friendly design for various needs. (25 reviews) - Users value the **extensive customization options** of Hyland OnBase, accommodating various use cases and individual needs. (24 reviews) - Users value the **customizability** of OnBase, enabling tailored solutions for diverse industry needs and challenges. (23 reviews) - Flexibility (22 reviews) - Workflow Efficiency (22 reviews) **What users dislike:** - Users find the **missing features** in Hyland OnBase hinder effective administration and complicate the user experience. (31 reviews) - Users report **update issues** post-upgrade, particularly with document locking and connection reliability impacting daily operations. (24 reviews) - Users experience **poor customer support** , struggling with unanswered questions and complicated configurations that hinder self-sufficiency. (21 reviews) - Users face significant **technical issues** like document locking and connectivity problems, impacting overall productivity and functionality. (21 reviews) - Users find the **learning curve steep** , especially with complicated configurations and navigating the system's features. (20 reviews) - Users find the **complex user interface** and multiple modules challenging, making training and navigation difficult. (19 reviews) - Learning Difficulty (17 reviews) - Needs Improvement (14 reviews) - Not User-Friendly (14 reviews) - Expensive (12 reviews) ## Hyland OnBase Reviews ### 1. Great product with a lot of promise **Rating:** 4.0/5.0 stars **Reviewed by:** Kelly A. | Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Hyland OnBase?** Ease of use, ease of administration, the capabilities (if leveraged). Great community and responsive support. We are new to the product and are still flexing our wings and OnBase's as well. We are cloud-hosted which also makes administering the product much easier. **What do you dislike about Hyland OnBase?** Sometimes it can be difficult to navigate the different offerings to know what is included in "packages" and what are bolt-ons. There is a cost involved. Also, it can be difficult finding the right resource to provide the right answer to a technical or product question. **What problems is Hyland OnBase solving and how is that benefiting you?** We want to use OnBase for our ERP and are looking forward to the coming integration with S/4HANA. That will open up a new set of users. We are also looking at CIC and integrating our other CM solutions. ### 2. Great Integration Options, Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Jessica W. | Application Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2025 **What do you like best about Hyland OnBase?** All the integration options. Unity is easy to use. **What do you dislike about Hyland OnBase?** Technical support is hit and miss. Some analysts are amazing and so very helpful. Some seem to just want to close tickets as soon as possible with no real resolution. Scan formats in Unity are difficult to manage. **What problems is Hyland OnBase solving and how is that benefiting you?** Incoming fax processing. I have several departments that I have created workflow lifecycles to mimic how they processed these when they were paper. It makes it easier to management and keep track of faxes. ### 3. Onbase system admin **Rating:** 4.5/5.0 stars **Reviewed by:** Surbhi D. | System admin, Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Hyland OnBase?** Security and automation features are the most commonly used and keep documents secured **What do you dislike about Hyland OnBase?** Very large and complicated platform so not easy to learn all **What problems is Hyland OnBase solving and how is that benefiting you?** Record management and large and complex platform ### 4. New Systen - Great Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Eamon E. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Hyland OnBase?** The user friendliness is truly what shines. The low code solutions for complex processes are impressive and will make tackling our designated project pretty seamless. **What do you dislike about Hyland OnBase?** So far, I have not had my hands on our system on prem, but from the conference and training there have not been a lot of issues. I think having multiple clients can be a little bit confusing to new users, but once you are used to it, it works well. **What problems is Hyland OnBase solving and how is that benefiting you?** We have a repository of 50,000 physical documents that have not been scanned or digitally imaged and uploaded into our system of record. OnBase will be the tool and platform that allows us to import those docmuments. ### 5. OnBase has improved our ability to process faster and more accurately. **Rating:** 5.0/5.0 stars **Reviewed by:** Kerry H. | Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Hyland OnBase?** OnBase has made it possible to automate processes that have traditionally been manual. The possibilities seem endless. **What do you dislike about Hyland OnBase?** There is nothing I dislike. There are features I wish we had and one being, the ability to text students from OnBase. We have comments/responses set up and the student gets an email, but we'd love to be able to fire off a text. We love OB though. **What problems is Hyland OnBase solving and how is that benefiting you?** Gave us the ability to move from complete manual processing to automation. We went from 100% paper driven to 90% electronic forms and gave students the ability to upload documents directly without visiting campus. ### 6. Hyland AI User Forum Survey - 84 Lumber **Rating:** 4.0/5.0 stars **Reviewed by:** Tom J. | Computer Operator, Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Hyland OnBase?** The ability to incorporate so many paper and digital content into one main repository with easy and varied access. **What do you dislike about Hyland OnBase?** Some of the limitations on indexing, and the Citrix environment for our cloud based solution. (How many times can I repeat how much I dislike the Citrix Virtual Interface as an admin?) **What problems is Hyland OnBase solving and how is that benefiting you?** OnBase is replacing a very outdated kind-of hybrid homebrew document management system with a few more indexing abilities, but no one knows how to access them. ### 7. An OnBase review from a fan and evangelist **Rating:** 5.0/5.0 stars **Reviewed by:** Craig H. | Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Hyland OnBase?** It's the most robust platform of its kind on the market with the most powerful workflow engine. **What do you dislike about Hyland OnBase?** Client disparity, it took a long time to get to this modern look / platform you have now. I endured years of "this seems old." **What problems is Hyland OnBase solving and how is that benefiting you?** We find ourselves creating solutions to round out other systems that don't have an answer for the need. We call it the Swiss Army knife platform because we can do just about anything. ### 8. On base Workflows Streamline Processes **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Hyland OnBase?** The ability to streamline processes from ingesting emails, to auto indexing documents, and then passing necessary documents into a workflow for users to act on. We are also able to have actions send notifications and emails to other departments to reduce the amount of time users have to switch between systems. **What do you dislike about Hyland OnBase?** It would be nice if OCR could capture data without storing it as a keyword on the document. It would be nice if it could just write the data to a database table linked by the docid so that we could reference the values when needed. **What problems is Hyland OnBase solving and how is that benefiting you?** OnBase has helped to create a business process that users find easy to use, making it easier for other departments to step in to assist when volume is high. ### 9. Former Hyland employee an a pilgrimage to spread OnBase magic **Rating:** 5.0/5.0 stars **Reviewed by:** Frank M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Hyland OnBase?** OnBase can go great things when configured correctly. I've seen so many processes streamlined and optimized and how much it helps workers. One of the processes I built in the past was so amazing the person I created it for literally cried tears of happiness. **What do you dislike about Hyland OnBase?** Honestly I don't have anything that comes to mind currrently. I have not run into any big roadblocks in OnBase configuring solutions that stick out in my mind. **What problems is Hyland OnBase solving and how is that benefiting you?** Helping streamline admissions of students and awarding college credit. ### 10. It can do it all **Rating:** 4.0/5.0 stars **Reviewed by:** Drew J. | Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Hyland OnBase?** OnBase is able to store all of our information and streamline a lot of our business processes. It is very customizable and is able to handle a myriad of situations. **What do you dislike about Hyland OnBase?** The learning curve is pretty steep with getting everything setup with documents and workflows. Hyland does provide ample training to help with this though **What problems is Hyland OnBase solving and how is that benefiting you?** Invoice collection and processing, document retention ### 11. Onbase in an on-prem environment **Rating:** 3.5/5.0 stars **Reviewed by:** Geoff D. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Hyland OnBase?** The user community is great and the knowledge base is vast **What do you dislike about Hyland OnBase?** It's difficult to find all the user privileges when setting up users and new job titles **What problems is Hyland OnBase solving and how is that benefiting you?** The better error handling on AI appears to be a problem solver for us. ### 12. Document Management and so much more! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2025 **What do you like best about Hyland OnBase?** The ability to do so much more than just organize documents. Able to create workflows for tasks associated with documents. Put out policies for staff to review and acknowledge and so much more/ **What do you dislike about Hyland OnBase?** Costs continue to climb when nothing about our setup has changed. **What problems is Hyland OnBase solving and how is that benefiting you?** OnBase is where the "document of record" is stored and has retention assigned to it. As well as having processes that interact with the documents ### 13. OnBase **Rating:** 4.5/5.0 stars **Reviewed by:** Stephen S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Hyland OnBase?** The ability to create custom solutions without having to beat your head against the wall in doing so. Customer support is always available. Implementation is always a breeze. **What do you dislike about Hyland OnBase?** There are not many items to dislike, if I had to pick something I guess I would have to say the cost. **What problems is Hyland OnBase solving and how is that benefiting you?** OnBase is solving the mundane practices of pushing and processing paper. It allows business users to do their daily tasks quickly and effeciently. ### 14. Best document repository available **Rating:** 4.5/5.0 stars **Reviewed by:** Eric V. | Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Hyland OnBase?** The easy user interface for our end users. The ease of customization. The wide variety of modules and countless integrations. **What do you dislike about Hyland OnBase?** Some of the software bugs over the years. **What problems is Hyland OnBase solving and how is that benefiting you?** Importing documents into OnBase real time through API Integrations. Saves several days compared to the traditional DIP method of exporting/transferring/importing. Meta data is transferred as well, so indexing is no longer needed. Documents can go directly into Workflow or be viewed immediately by end users. ### 15. I am still learning OnBase **Rating:** 4.0/5.0 stars **Reviewed by:** Demon G. | Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Hyland OnBase?** It has a vast amount of things you can do within OnBase to help people with solutions to what they want done. **What do you dislike about Hyland OnBase?** The more resources that you use the slower it becomes. **What problems is Hyland OnBase solving and how is that benefiting you?** Job security. ### 16. 20 Years of Loving OnBase **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 22, 2025 **What do you like best about Hyland OnBase?** OnBase makes content management a breeze. Our end users love the simplicity of the system and the admins find it easy to configure. Hyland's support is wonderful and always quick to respond to any needs. **What do you dislike about Hyland OnBase?** Each additional module requires a separate installation **What problems is Hyland OnBase solving and how is that benefiting you?** OnBase is used for employee records management, AP and AR approvals as well as enterprise document management ### 17. OnBase is One Size Fits All **Rating:** 4.5/5.0 stars **Reviewed by:** Craig S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Hyland OnBase?** OnBase is a incredible tool for fixing the gaps in everyday processes. Automating process, either paper or electronic bases, and building efficiencies through the tying of LOB application to core enterprise system and fixing the gaps in between **What do you dislike about Hyland OnBase?** Grew quickly over the years. It would be nice if there was some focus to go back to the core product and smooth out some of the rough edges. **What problems is Hyland OnBase solving and how is that benefiting you?** Eliminating painful manual processes ### 18. A flexible solution for records retention and workflow automation. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Hyland OnBase?** Onbase offers a versatile solution that can be configured to meet our needs. It also integrates well with many of our software implementations. Support is prompt and our sales rep is extremely helpful. **What do you dislike about Hyland OnBase?** On-premise implementations could use some additional support and features. Hyland's push towards cloud hosting makes sense in the current tech environment, but it is not a viable solution for government entities. A fleshed out hybrid approach that allows the use of new features for on-prem customers would be appreciated. **What problems is Hyland OnBase solving and how is that benefiting you?** OnBase provides a centralized solution for records management across multiple divisions and agencies within our county government. Automation features have streamlined many department's workflow processes. ### 19. Onbase is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Kenny M. | Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Hyland OnBase?** robust documentation and integration. User Friendly. **What do you dislike about Hyland OnBase?** High resource demand that comes with users reporting slowness **What problems is Hyland OnBase solving and how is that benefiting you?** It solves the problem of not having file cabinets. Benefits me with a job! ### 20. Got to know about OnBase **Rating:** 2.5/5.0 stars **Reviewed by:** Francis G. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Hyland OnBase?** Training and HOL, also it was good to know about product **What do you dislike about Hyland OnBase?** Support of OnBase and nois during support call **What problems is Hyland OnBase solving and how is that benefiting you?** When product get update we see some issues and ### 21. Brilliant **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Hyland OnBase?** New user. Just going live with onbase. Looks like a great product used throughout diverse domain and geography. AI component added to the Low_Code/No Code platform definitely serves the purpose of natural language solution building. Excited to be part of Hyland Community, and blessed for this opportunity to be part of the Great Minds gathered together. Extraordinary conference. Thank you! **What do you dislike about Hyland OnBase?** Cloud solution should provide database access as well. Restricting it does not line up with the whole idea of the product, i.e. Empower Users. **What problems is Hyland OnBase solving and how is that benefiting you?** Have not started yet. Will definity have somw story to tell in next year conference. Looking forward to it. ### 22. OnBase Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Deepa B. | Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Hyland OnBase?** It'a hosted and it eliminated so much manual scanning and indexing .Our HIM and RCO are quite happy about it **What do you dislike about Hyland OnBase?** When we have Errors we want to re process but we don't access to move files on our own . We have to call hyland and ask them move which is time taking. **What problems is Hyland OnBase solving and how is that benefiting you?** Manual processing and indexing it eliminated and searching is easy . ### 23. Integrated content management and workflows automation **Rating:** 4.5/5.0 stars **Reviewed by:** Jason F. | Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Hyland OnBase?** Multiple departments store documents, which can then be used in a multitude of different workflows for varied departments **What do you dislike about Hyland OnBase?** Would like to see updates and patches ala Microsoft Windows, continue to improve and support the product after release. As is once you purchase a release, that is what you have besides critical security patches. **What problems is Hyland OnBase solving and how is that benefiting you?** Automated content ingestion and indexing, as well as workflow automation ### 24. Consultant **Rating:** 5.0/5.0 stars **Reviewed by:** Maureen k. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Hyland OnBase?** retrieval of documents and the ease of it **What do you dislike about Hyland OnBase?** There is not a thing that I dislike its a great tool **What problems is Hyland OnBase solving and how is that benefiting you?** keeping my content together ### 25. From Analyst to Admin **Rating:** 5.0/5.0 stars **Reviewed by:** Deborah C. | Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Hyland OnBase?** non-developer friendly for admin; ease of interface; simplicity of workflow **What do you dislike about Hyland OnBase?** initial research through MRGs can be confusing and find how to do something 3 different ways but not which parts work together to get it to work **What problems is Hyland OnBase solving and how is that benefiting you?** legal document retention....I am trying to convince the rest of my company how OnBase can handle SO MUCH MORE than just legal retention ### 26. OnBase user forum **Rating:** 5.0/5.0 stars **Reviewed by:** JASON W. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Hyland OnBase?** the ease of use and the integration with our core system, eventually the use of CIC **What do you dislike about Hyland OnBase?** Some of the pricing and the inability to spin up a project quickly **What problems is Hyland OnBase solving and how is that benefiting you?** document ingestion, RPA, automation, and indexing, scanning ### 27. Over the 26 years implementing and managing the product I can truly say it is transformational. **Rating:** 5.0/5.0 stars **Reviewed by:** Neal M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Hyland OnBase?** Integrations and ability to expand your platform without years of planning **What do you dislike about Hyland OnBase?** If I had to define an issue I see as problematic is the resistance to port your AI platform to sites that our unable to use your Cloud solution. **What problems is Hyland OnBase solving and how is that benefiting you?** Data capture and storage as well as leveraging Workflows for daily business operations and commercial loans ### 28. New OnBase Admin **Rating:** 3.5/5.0 stars **Reviewed by:** Wade W. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Hyland OnBase?** OnBase is a great tool for document retention. We use OnBase for most of our Departments **What do you dislike about Hyland OnBase?** User controls are spread out between Configuration, Studio and some in the Unity client forms. I'd like to see User administration to be in one app. **What problems is Hyland OnBase solving and how is that benefiting you?** Documents stored in one location. Ease of document recall. Pulling documents from multiple systems. ### 29. On base Helps Integrate **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah N. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Hyland OnBase?** I like all of the options to integrate with other applications. I also like all the data that you have at your fingertips. Ease of use and how quickly you can configure changes. **What do you dislike about Hyland OnBase?** I dislike support and upgrades for onbase. **What problems is Hyland OnBase solving and how is that benefiting you?** Automating exiting work that used to take quite a bit of time for our staff ### 30. OnBase Workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Adam L. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Hyland OnBase?** The ability to custom create workflows for each of your departments. **What do you dislike about Hyland OnBase?** In Document Tracking would like to be able to remove Assigned Users that leave the company and assign a new user to take over that folder. **What problems is Hyland OnBase solving and how is that benefiting you?** The ability to view documents from any location for audits and compliance reviews. ### 31. Great content management system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Hyland OnBase?** The thing I enjoy the most about OnBase is how customizable it is, and the tools out contains to design and build new systems for different business processes. **What do you dislike about Hyland OnBase?** The user interface on the Unity Client gets too complex for most users. Particularly when running in service mode for virtual print and application enabler. Training users to exit the app through the system tray never gets easier. **What problems is Hyland OnBase solving and how is that benefiting you?** OnBase allows our departments to work toward being paperless, as well as streamlining and speeding up all of our business processes. ### 32. Powerful with flaws **Rating:** 3.0/5.0 stars **Reviewed by:** Coleton H. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Hyland OnBase?** I'm able to rapidly mesh data together to create truly unique, hand crafted solutions for my users. **What do you dislike about Hyland OnBase?** Stability with OnBase has always been a concern. **What problems is Hyland OnBase solving and how is that benefiting you?** We use it as an integration service between our systems. This allows us to create powerful automations that save time and reduce errors. ### 33. OnBase has been helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel C. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Hyland OnBase?** OnBase integrates well with other solutions. **What do you dislike about Hyland OnBase?** After our upgrade, there have been some lingering issues. **What problems is Hyland OnBase solving and how is that benefiting you?** OnBase is allowing us to go paperless. We have fewer paper files that need processing and moving around our buildings. The files are instantly available to whomever needs to review them. ### 34. Process improvement thru OnBase **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Hyland OnBase?** I found most helpful is the tools OnBase provides to automate processes with our org. It allows us to make process improvements all over our org by leveraging the native tools within our On base platform **What do you dislike about Hyland OnBase?** The cost of doing some of these process improvements has gotten too high in my opinion. **What problems is Hyland OnBase solving and how is that benefiting you?** We use it to audit our new account and loans. We also use it to audit those new accounts for missing documents. We utilize workflow heavily to digitize processes. ### 35. OnBase Admin **Rating:** 5.0/5.0 stars **Reviewed by:** Mike M. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Hyland OnBase?** Easy to find documents and it is user friendly **What do you dislike about Hyland OnBase?** Lots of licenses and the web client could be more updated **What problems is Hyland OnBase solving and how is that benefiting you?** Healthcare ### 36. Document Retrieval and Hierarchal Approval Tracking **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2024 **What do you like best about Hyland OnBase?** Great product for document storage/retrieval and providing a tracking system when document approvals are needed, also integrates well with financial reporting programs like Sage. **What do you dislike about Hyland OnBase?** Unity Forms formating can be a bit clunky sometimes, and customizations don't always stay functional with upgrades to more current versions. **What problems is Hyland OnBase solving and how is that benefiting you?** Our customer database and financial books softwares do not include formal processes for tracking approvals. OnBase allows us to do this and acts as a "middle man" by integrating directly with our primary softwares. ### 37. Solid Product **Rating:** 4.5/5.0 stars **Reviewed by:** Chris W. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Hyland OnBase?** Simple to store and retrieve images..... **What do you dislike about Hyland OnBase?** We are behind ion our version and got a fine on our last maintenance contract **What problems is Hyland OnBase solving and how is that benefiting you?** Why are waiting for our upgrade before they can help us with our current issue reading and splitting documents ### 38. Using On base for AP documents **Rating:** 4.0/5.0 stars **Reviewed by:** Jacob A. | Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Hyland OnBase?** I like the ease of use and the ability to do many things in our organization. **What do you dislike about Hyland OnBase?** The building can be complicated at times, but the flexibility out ways this. **What problems is Hyland OnBase solving and how is that benefiting you?** On base is create to keep all documents in one place. ### 39. OnBase: Not Like Every Other Software **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Hyland OnBase?** I have been using OnBase for almost 20 years now. It has evolved over time from being just another document management solution to something much more. Their Unity Forms are like nothing else in the industry. These are smart forms that become documents when submitted. These forms can continue to be updated and accessed through out the defined process. In comparison to other forms that become a pdf or image. WorkView is another module that makes OnBase very unique, it allows for custom applications and tables to be created that further enhances the functionality of the OnBase product. When combined with OnBase's workflow, very unique and b solutions can be created delivering one-of-a-kind solutions to is userbase. **What do you dislike about Hyland OnBase?** Overtime Hyland Software has lost focus and many features that were promised 5 years ago have yet to be delivered. Unity Forms for example, as great as they are, do not display on mobile devices. There are still many components that still work the way they did 20 years ago and have never been migrated to the newer platforms. **What problems is Hyland OnBase solving and how is that benefiting you?** Central place to access documents and eliminating the need for paper. ### 40. My On base use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Hyland OnBase?** It is very easy to cross reference documents without a lot of fussy scripting **What do you dislike about Hyland OnBase?** Some error messages don't provide enough info to locate problem **What problems is Hyland OnBase solving and how is that benefiting you?** Reducing paper in the office and it is much easier to find what we need ### 41. On base System Administrator **Rating:** 4.5/5.0 stars **Reviewed by:** Joseph B. | Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Hyland OnBase?** While we have not gone much outside the box, the opportunities it offers are what are making us stay with it **What do you dislike about Hyland OnBase?** the cloud and its opaqueness with our raw data **What problems is Hyland OnBase solving and how is that benefiting you?** ease of management for our document solution ### 42. Great Product, Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Hyland OnBase?** Ease of use, customer support. Implementation Team, ease of integration **What do you dislike about Hyland OnBase?** Nothing yet so far, we are brand new to using them **What problems is Hyland OnBase solving and how is that benefiting you?** Replacing an outdated system. The workflow options are going to help streamline the process ### 43. Great Software with a lot of potential **Rating:** 4.0/5.0 stars **Reviewed by:** Brandon W. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Hyland OnBase?** I like OnBase's scalability and its easy to learn. **What do you dislike about Hyland OnBase?** I dislike entry level support and upgrading the software. **What problems is Hyland OnBase solving and how is that benefiting you?** OnBase is helping us streamline our workflows and allowing us to come up with better user experiences. ### 44. It is a very versatile product with a ton of things you can do with it (if you have the resources) **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Philanthropy | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Hyland OnBase?** It is sophisticated and versatile, practically no limit to what you can do. **What do you dislike about Hyland OnBase?** Support has gotten pretty bad. Sophistication also translates to complexity, lots of opportunities for things to go wrong. Also, to realize its full benefits you need to have the personnel resources to support it properly. **What problems is Hyland OnBase solving and how is that benefiting you?** Allows us to surface documents for a wide variety of audiences. Automation features enable our data processing staff to work more efficiently. ### 45. Onbase is the go to solution **Rating:** 5.0/5.0 stars **Reviewed by:** corey s. | Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Hyland OnBase?** user friendly design and the amount of features available **What do you dislike about Hyland OnBase?** Would like more available features to come standard **What problems is Hyland OnBase solving and how is that benefiting you?** Document maintenance, workflow solutions, created several workflow that are automating arcaic processes ### 46. BOD Summit my opinion **Rating:** 5.0/5.0 stars **Reviewed by:** Mitzie D. | Corporate IT Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Hyland OnBase?** Point and Click fast development. Wonderful customer service. Energetic and devoted employees. History of great product and customer service **What do you dislike about Hyland OnBase?** CPE communicating out needs improvement. Even internally it appears our MS group is not updated by CPE. We trust them as experts and they forget our settings and use standard build. They WILL NOT take into account HC need for 24/7. **What problems is Hyland OnBase solving and how is that benefiting you?** Content Services for a Healthcare System. We take in approximately 22M Medical records a year and we integrate to Epic. Also, 1K AP invoices for entire ecosystem and integration to PeopleSoft. We use RPA, VPD and other Hyland products as well. ### 47. New to the team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Hyland OnBase?** I'm the manager of the team that supports the OnBase Team. It seems to be easy for them to administer and provide value to the company. **What do you dislike about Hyland OnBase?** I hear some complaints from our users occasionally about speed. **What problems is Hyland OnBase solving and how is that benefiting you?** We're using it for processing invoices in AP ### 48. Hyland OB review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Hyland OnBase?** One stop solution for all our documents and integration with other agencies **What do you dislike about Hyland OnBase?** workflow on clouds, Integration with sharepoint **What problems is Hyland OnBase solving and how is that benefiting you?** Storing payments, backups and retrieve data for research ### 49. OnBase Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Hyland OnBase?** I like how powerful the application is and the ability to categorize and find documents **What do you dislike about Hyland OnBase?** after our upgrade to 24.1 we have had major problems with document locking which makes it very difficult for our Admins and wasting their time unlocking locks the majority of the day **What problems is Hyland OnBase solving and how is that benefiting you?** accessing documents by many users at the same time and from very remote locations ### 50. OnBase admin **Rating:** 5.0/5.0 stars **Reviewed by:** Kamie M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2025 **What do you like best about Hyland OnBase?** Overall it's a good product to use and I'm happy with it **What do you dislike about Hyland OnBase?** Some users find too many steps to do certain tasks **What problems is Hyland OnBase solving and how is that benefiting you?** Document storage ## Hyland OnBase Discussions - [Is OnBase OOTB has auto logout and single sign on features](https://www.g2.com/discussions/is-onbase-ootb-has-auto-logout-and-single-sign-on-features) - 1 comment, 1 upvote - [Where is enterprise content management (ECM) needed in my organization? Why do we need ECM in our organization?](https://www.g2.com/discussions/where-is-enterprise-content-management-ecm-needed-in-my-organization-why-do-we-need-ecm-in-our-organization) - 1 comment, 1 upvote - [What does ECM do for business?](https://www.g2.com/discussions/what-does-ecm-do-for-business) - 1 comment, 1 upvote - [Why do I need ECM for records management?](https://www.g2.com/discussions/why-do-i-need-ecm-for-records-management) - 1 comment, 1 upvote - [What is OnBase used for?](https://www.g2.com/discussions/what-is-onbase-used-for) - 1 comment - [View Hyland OnBase pricing details and edition comparison](https://www.g2.com/products/hyland-onbase/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-26+04%3A57%3A36+-0500&secure%5Bsession_id%5D=05f6dacd-7730-4996-8859-060c36709681&secure%5Btoken%5D=ab83d987c59cd652b42f37454659076181591cdb62e341b9b33ed6f43e0ae71d&format=llm_user) ## Hyland OnBase Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Ellucian Banner Student Aid](https://www.g2.com/products/ellucian-banner-student-aid/reviews) - [Epic](https://www.g2.com/products/epic/reviews) - [FIS](https://www.g2.com/products/fis/reviews) - [Infor M3](https://www.g2.com/products/infor-m3/reviews) - [Q2](https://www.g2.com/products/q2-software-inc-q2/reviews) ## Hyland OnBase Features **Customization** - Customization - HR Integrations **Invoice Management** - Capture - Supplier Portal - Repository **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Enterprise Content Management (ECM)** - Autonomous Task Execution - Natural Language Interaction - Decision Making **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Process Management** - Process Overview - Process Analysis - Real-Time Process Monitoring - Unstructured Processes - API Connection - Document Approval **User Interface Design** - WYSIWYG Editor - Customized Branding - App Templates - Workflow Management **HR Content** - Knowledge Management - Content Delivery - Document Management **Invoice Processing** - Matching - Payments - Workflows - Tax Compliance **Customization** - Document Generation - Process Design - Process Repository - No-Code App Development - Low-Code App Development **Data Control** - Data Migration - Data Synchronization - Data Security **Logistics** - Security - Employee Portal - AI **Analytics** - Due Dates - KPIs **Collaboration** - Permissions for Sharing - Data Unification - Accessibility - Process Routing **Publishing** - Application Deployment - Platform Compatibility - Lifecycle Management **Management** - Ticketing Platform - Single Sign-On - Business Process Management - Self-Service - Dashboard & Reporting **Integration** - Accounting - Payment Integration - ERP **Agentic AI - No-Code Development Platforms** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Business Process Management** - Multi-step Planning - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **File Management** - File Type Support - Metadata - OCR Scanning - Versioning - Collaboration - Document Assembly - Form Creation - Portals and Sites - Disposition - Search - Web Interface - Mobile Apps **Workflow** - Process Automation - Conditions - Activities - Records Management - Case Management **Platform** - Internationalization - Performance and Reliability - Reporting and Auditing - System of Record Integration - APIs **Risk** - Identification **Recovery** - Reporting **Audit** - Filters - Overpayments - Duplicates **Process Development** - Process Routing **Fraud** - Vendor Checks - Data Generation **Agentic AI - AP Automation** - Autonomous Task Execution - Proactive Assistance - Decision Making ## Top Hyland OnBase Alternatives - [Laserfiche](https://www.g2.com/products/laserfiche/reviews) - 4.7/5.0 (1,204 reviews) - [DocuWare](https://www.g2.com/products/docuware/reviews) - 4.4/5.0 (235 reviews) - [M-Files](https://www.g2.com/products/m-files/reviews) - 4.4/5.0 (228 reviews)