You can easily see all of your customers who are currently chatting, even when they are chatting with another agent. You can also see all of your coworkers who are logged in so you can chat with them or easily transfer customers to them. You can look up previous chats to see where you can improve at chatting professionally. Review collected by and hosted on G2.com.

Our supervisor can set a limit of active chats. In my case, my supervisor sets a limit so we don't have more than 2 active chats at a time. I seem to have a glitch with this because sometimes I'll randomly have 4+ chats with customers waiting for a response from me. Review collected by and hosted on G2.com.