---
title: Olark Reviews
meta_title: 'Olark Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 224 reviews by the users' company size, role or industry
  to find out how Olark works for a business like yours.
aggregate_rating:
  rating_value: 4.3
  review_count: 224
  scale: '5'
date_modified: '2026-07-13'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# Olark Reviews
**Vendor:** Olark  
**Category:** [Live Chat Software](https://www.g2.com/categories/live-chat)  
**Average Rating:** 4.3/5.0  
**Total Reviews:** 224
## About Olark
Olark live chat is the easiest way to boost your sales, help solve issues and understand your customers. Give your customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark is WCAG 2.0 AA compliant, accessible, and GDPR ready.



## Olark Pros & Cons
**What users like:**

- Users appreciate the **user-friendly interface** of Olark, enhancing the experience for both admins and users alike. (1 reviews)
- Users appreciate the **nice interface** of Olark, enhancing the experience for both admins and users. (1 reviews)

**What users dislike:**

- Users express frustration with **billing issues** , particularly around the inability to export transcripts without a fee. (1 reviews)


## Olark Discussions
  - [What is Olark chat?](https://www.g2.com/discussions/what-is-olark-chat) - 1 comment

- [View Olark pricing details and edition comparison](https://www.g2.com/products/olark/reviews?page=23&section=pricing&secure%5Bexpires_at%5D=2026-07-15+02%3A10%3A21+-0500&secure%5Bsession_id%5D=90fac482-1085-4d72-b220-a7782d9a860a&secure%5Btoken%5D=63ab18fa46f930c57c983f5932b8bfaf80708debef72aa9f7391bd2f5f44519e&format=llm_user)
## Olark Integrations
  - [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews)

## Olark Features
**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

## Top Olark Alternatives
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  - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (786 reviews)