--- title: Olark Reviews meta_title: 'Olark Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 224 reviews by the users' company size, role or industry to find out how Olark works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 224 scale: '5' date_modified: '2026-07-13' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Olark Reviews **Vendor:** Olark **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.3/5.0 **Total Reviews:** 224 ## About Olark Olark live chat is the easiest way to boost your sales, help solve issues and understand your customers. Give your customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark is WCAG 2.0 AA compliant, accessible, and GDPR ready. ## Olark Pros & Cons **What users like:** - Users appreciate the **user-friendly interface** of Olark, enhancing the experience for both admins and users alike. (1 reviews) - Users appreciate the **nice interface** of Olark, enhancing the experience for both admins and users. (1 reviews) **What users dislike:** - Users express frustration with **billing issues** , particularly around the inability to export transcripts without a fee. (1 reviews) ## Olark Reviews ### 1. Great Admin/User Interface, But Paying to Export Transcripts Stings **Rating:** 3.5/5.0 stars **Reviewed by:** Brendan B. | Digital Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Olark?** The interface is really nice for both the admin and the user. **What do you dislike about Olark?** You need to pay to export transcripts. You can access them one by one but cannot export all of them. **What problems is Olark solving and how is that benefiting you?** Customers who want to live chat on the website when they have questions. ### 2. Olark is pretty good **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2018 **What do you like best about Olark?** I like the fact that Olark is nice and simple to setup !! **What do you dislike about Olark?** It could do with more integration with other products **Recommendations to others considering Olark:** A good option if you are look for some real time collaboration with the public **What problems is Olark solving and how is that benefiting you?** Potential customers can get a response in real-time and they do like this ### 3. Olark is easy to use and has many features. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2023 **What do you like best about Olark?** Ease of use Ease of implementation Surveys after customer service chats Customer support is helpful Chatbot feature **What do you dislike about Olark?** I don't know of any downsides. Settings are need a little more fine-tuning. **What problems is Olark solving and how is that benefiting you?** It is good for a quick customer service solution. It prevents customers from having to come into the office or wait on a phone call from a CSR. ### 4. Chat Platform for Small Business Websites **Rating:** 4.0/5.0 stars **Reviewed by:** Devin C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2022 **What do you like best about Olark?** Olark offered the basic features that you'll need for your business to start chatting with customers on your website. It has an easy-to-use interface. Chat is another avenue to engage with customers who are not willing to call or email. **What do you dislike about Olark?** It was disappointing that there isn't a mobile app to use to capture chats when away from the computer and the options are very limited. I really think that a major milestone would be to have an app where agents can respond to customers or perspective customers when not at their workstations. **What problems is Olark solving and how is that benefiting you?** Olark was a chat platform recommended to us by someone with a small business. They said not having chat could result in lost customers. I never knew how many people would rather chat with an agent instead of calling or emailing until I saw it for myself. We captured a lot more leads when it was active. ### 5. Olark chat was easy to configure & use **Rating:** 3.0/5.0 stars **Reviewed by:** Jayanth R. | Project Manager, Insurance, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2023 **What do you like best about Olark?** - Simple chat Setup - Teams feature - Business hours **What do you dislike about Olark?** - Lack of advanced features - Fewer integrations **What problems is Olark solving and how is that benefiting you?** Olark helped us setup chat on our website & customers were chat agents were able to assist customers that reached out via chat ### 6. Simple and easy interface for working with customers **Rating:** 4.0/5.0 stars **Reviewed by:** Derek V. | Support Development Program, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Olark?** I really like just how simple and easy it was to pick up and use. We didn't have to have a long training on how to use the software, you just start using it. I also like how you could create custom responses in the software to make things easy. **What do you dislike about Olark?** We would put a limit on how many users you could connect to at once, and sometimes that wouldn't work correctly so you would have multiple users you are trying to talk with at the same time. That was really the only issue I had. **Recommendations to others considering Olark:** Set up shortcuts so you can respond super fast. Like if you have a greeting always, do a shortcut of that so you just have to type :greeting instead of a long paragraph. **What problems is Olark solving and how is that benefiting you?** We are a support team so we are solving issues over chat with Olark. It's a great interface to help users in a low stress environment where they can just easily chat with us. ### 7. Easy communication with your users/customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Celina P. | Freelance Photographer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2021 **What do you like best about Olark?** I loved being able to connect instantly with our customers and answer their questions and assist them with their support immediately. It made things seem more personable and put names to our customers who use our products. It allowed us to help and get instant feedback. **What do you dislike about Olark?** There were times it would display me as offline or away, which I wasn't, so that would become a bit of an issue, but besides that, the chat itself was easy to use. **Recommendations to others considering Olark:** Using Olark can cause no harm, but more so do good. Allow you to connect and solves your customer problems, and also make things feel more personable for both parties. **What problems is Olark solving and how is that benefiting you?** Chatting directly with our customers and solving any issues or questions they may have regarding our products. Being able to connect with almost immediately and solving problems instantly was always big plus. ### 8. Great Way to Communicate with our Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda B. | Office Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2021 **What do you like best about Olark?** I love how easy this service makes it for our customers to contact us. **What do you dislike about Olark?** Nothing, I don't dislike anything about Olark. It works really well for us. **What problems is Olark solving and how is that benefiting you?** All of our customer's problems. It allows us to interact with our customers and assist them immediately. ### 9. Free trial is great for online events **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2021 **What do you like best about Olark?** Olark is extremely easy to install and simple to use. We have used for online events during COVID and I was able to train different volunteers on how to manage the chat feature through Olark easily. Love that they make a free trial available. **What do you dislike about Olark?** I wished I could put the chat on one page on our website, but it seems like you have to do all or nothing. We use Squarespace, so I'm not sure if it's that specific integration only. **What problems is Olark solving and how is that benefiting you?** Facilitating questions during online events during COVID; helps us to better engage with folks virtually, which has been tough. ### 10. Serviceable Live Chat Program **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about Olark?** Being able to assign an agent as accepting or not accepting new chats, with the automatic email notification of chats when no one is available to take them **What do you dislike about Olark?** It's a little boxy and customization is not very intuitive **Recommendations to others considering Olark:** Olark is able to integrate with Salesforce and assign chats round-robin to active agents **What problems is Olark solving and how is that benefiting you?** we're able to offer a live chat option to our membership which helps drive down incoming call volume ## Olark Discussions - [What is Olark chat?](https://www.g2.com/discussions/what-is-olark-chat) - 1 comment - [View Olark pricing details and edition comparison](https://www.g2.com/products/olark/reviews/olark-review-1038141?section=pricing&secure%5Bexpires_at%5D=2026-07-14+22%3A54%3A52+-0500&secure%5Bsession_id%5D=b0401d04-408d-433c-a3e5-79e88b6a07aa&secure%5Btoken%5D=8198f0ce6ce3d56ae9d58cbafa4460f4ae8dbf03f5ba1a894314d6bb94279441&format=llm_user) ## Olark Integrations - [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) ## Olark Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles ## Top Olark Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,719 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,203 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (786 reviews)