G2

Andy D.

Instructor Salesforce.com Certification

Mid-Market (51-1000 emp.)

10/19/2023

"We were struggling with marketing cloud before we were recommended to give Offprem a try"

5/5

What do you like best about Offprem Technology?

They always either already know how to solve an issue we are facing OR are willing to go the extra mile in figuring out a workaround / solution that gets us to what we need. Building out our expiring URL's is a good example of this of something they built custom for us.

Also, I look forward to our calls with our PM and engineer assigned to us. They are both extremely professional, yet open to having a few running jokes, etc. as we have gotten to know them over the last 3-4 years. Review collected by and hosted on G2.com.

What do you dislike about Offprem Technology?

This is likely because we are not on a traditional plan with them and that we are still in start-up mentality. but they rarely complete things yesterday when we say we need that yesterday :P . in all seriousness though, not a whole lot to complain about. I would love if we were their only client and delivered stuff we want/need as fast as we sometimes want it. but at worst its usually a couple days later IF they occasionally cannot delivery as fast as we want. On a related note, if we were their only client I doubt Id be leaving such a good review. Review collected by and hosted on G2.com.

Recommendations to others considering Offprem Technology:

I can't speak to their Non-Marketing Cloud expertise as 99% of our engagement has been related to that, but the 1-2 experiences we have had on the Salesforce side have been just as good.

I would also call out that we have yet to ask them to help with something we needed and they have not been able to deliver. Review collected by and hosted on G2.com.

What problems is Offprem Technology solving and how is that benefiting you?

navigating the complexities of marketing cloud when we need to do stuff like

* complex data references in journeys

* expiring url's that are sent to customers

* navigating around the broken relationships that we have in data designer (from prior to offprem coming in)

* working through all the things missing from marketing cloud like (complex reporting on emails sent, setting up mobile studio and assisting us with getting an approved short code for SMS, etc.)

We are benefitting from getting much more from our marketing cloud spend than we were without them. Marketing Cloud itself has a ton of inconsistencies in both the UI and performance that having experts nearby gives me back a little bit of sanity that I had thought id lost forever after trying to do some of the more complex things that we wanted ourselves in Marketing Cloud.

I'd also venture higher open/click rates with expertise they have provided around best practices both from a general marketing perspective and leveraging marketing cloud. Review collected by and hosted on G2.com.