G2

Bhavuk P.

Mid-Market (51-1000 emp.)

8/28/2023

"Newest AI-enabled digital customer experience tool"

5/5

What do you like best about Nurturev?

Using Nurturev digital experience, we could transform our client engagement strategy & manage them effectively. I don't see a need of dedicated CSMs to manage my long-tail customers anymore. Loved the value proposition! Review collected by and hosted on G2.com.

What do you dislike about Nurturev?

Product is still in beta & would be super helpful for CS teams to manage & grow their long-tail customers. I wish they go to market soon & get more CS leaders to use it. Would love to see the market validating the need for such a tool. Review collected by and hosted on G2.com.

What problems is Nurturev solving and how is that benefiting you?

1. Better CSM productivity- Better use of my CS team members for more personalised engagement & relationship building activities with our customers and not get drained in daily redundant tasks

2. Slack-first approach- offering my team a seamless client communication & easier triaging

3. Plug & play- Easy integrations with my org. tools like Mixpanel, Freshdesk, Salesforce, etc. to give me a holistic view of my customers' journey

4. Focus on proactive CS approach to manage my customers with a futuristic analytics dashboard

5. Easy management of my low touch accounts to scale with them Review collected by and hosted on G2.com.