G2

Verified User in Hospitality

Small-Business (50 or fewer emp.)

8/12/2020

"Numa saved our necks!"

5/5

Describe the project or task Numa helped with:

Our campground had to alert visitors about new procedures due to Covid, survive a staffing crisis, and deal with a week-long phone and power outage. Numa enabled us to communicate with visitors/customers when we otherwise could not have. We are still relying on it extensively. Review collected by and hosted on G2.com.

What do you like best about Numa?

Ability to text with callers. FAQ function. Super responsive Numa help desk. Review collected by and hosted on G2.com.

What do you dislike about Numa?

Can't think of anything to criticize! Sorry! Review collected by and hosted on G2.com.

What problems is Numa solving and how is that benefiting you?

For staffing reasons we had to cut back our office hours, so Numa's ability to "chat" with customers means we have fewer calls to return. Huge benefit in customer service. Even if we have to return their call, we can assure them we will do so. Review collected by and hosted on G2.com.