G2

Sameer R.

Operations - Executive

Enterprise (> 1000 emp.)

6/20/2026

""Nugget Speeds Up Ticket Handling""

4/5

What do you like best about Nugget?

Nugget is a simple dashboard that has helped my daily tickets handling faster. Few things I like most:

- I use it daily and it auto resolves common tickets, so I only get the ones that really need attention

- I like the interface as I can access all the info related to order, MX, CX & DP at one screen

- Productivity feature is supercool as I can check my daily productivity in a single click Review collected by and hosted on G2.com.

What do you dislike about Nugget?

Well I have not came across any dislike but what they can do is:

- More advanced AI Integrate can be used for automating tasks & response suggestions

- we need to double tap to switch between tickets which takes time Review collected by and hosted on G2.com.

What problems is Nugget solving and how is that benefiting you?

Before using nugget I had to handle all tickets manually, also I need to switch between multiple screens to access the information and I used to share resolution from a separate document. But now I can access all information in a single screen and all the response and resolution are there in nugget and also responses are sent automatically. Review collected by and hosted on G2.com.