G2

Verified User in Banking

Enterprise (> 1000 emp.)

9/9/2026

"Novisto is a Purpose-Built ESG Platform with Outstanding Support"

5/5

What do you like best about Novisto?

Novisto is a one-stop-shop platform specifically designed for ESG. The customizability it offers is unique and innovative, allowing us to tailor our language to how our company operates, add questions to each metric asking for additional information, and add entire metrics. We also received very positive internal feedback about the user-friendliness of the platform from a SME perspective.

Onboarding and implementation was smooth and as we are a detail-oriented team, they took the time to be extra thorough in setting things up exactly how we wanted. We have five years of historical data in the platform, which our SMEs love because they can view past information and documents to help refresh their memories on what was provided in the past and to view an example of what we are looking for. Our internal audit team praised the Audit Trail tab that documents every action within each metric. Personally, I use the Guidance tab most often, which has requirements pulled directly from ESG frameworks. My favorite feature is that Novisto's team maps metrics across ESG frameworks, so SMEs aren't asked the same question multiple times with slightly different framing. This saves SMEs a massive amount of time and effort during data collection, and it's something I used to do manually that took over 100 hours every year.

On top of having a fabulous product, the team at Novisto truly goes above and beyond with their customer service and relationship-building. Our Customer Success Manager (CSM) Kruti acts as an extension of our sustainability team, helping us prepare for data collection and submit annual questionnaires like S&P. She has wonderful attention to detail, professionalism in following up quickly and thoroughly, and an incredible ability to understand our vision. She is so great to work with and we have built mutual trust that consistently benefits our program. Their product team is also very receptive to customer feedback and provides regular updates on their roadmap, constantly improving their platform. We are very satisfied with Novisto in every way. Review collected by and hosted on G2.com.

What do you dislike about Novisto?

Novisto can be a little clunky, occasionally having to use workarounds to make it do what you want it to do. Anytime this happens, I give feedback to my customer success manager and they are able to fix it and elevate the feedback to their product team for the future. Review collected by and hosted on G2.com.

What problems is Novisto solving and how is that benefiting you?

Novisto improves our data integrity greatly. Our data used to be spread out across platforms, spreadsheets, and notes, and now it all lives in Novisto. There is an audit trail and historical data that tracks everything in the platform, so it is easy to reference prior data and how it came to be.

Novisto also improves our user experience, both for admins and request participants. The request function is user-friendly and our SMEs are happy with it, making data collection a smoother and easier process than before. Questionnaires are much easier to complete in Novisto than in their original platforms, and I can use the Related Fields function to reference my data when collecting info for them.

Many hours of time is saved by using Novisto, allowing us more time to focus on our overall program rather than just annual reporting. Review collected by and hosted on G2.com.