NodaFi is most helpful by being able to track daily tickets/jobs and ongoing details. Being able to search through all tickets with just one word is also very handy when in a rush or in between multiple tasks. Having parts inventory update when parts that are used are put in the "Parts" tab, makes for a streamlined tracking process. Maintaining accuracy is huge and when we do not have to manually edit the actual inventory amount, it saves a lot of time. Being able to see the updates from different users on the ongoing tickets is always helpful in tracking progress, conversations with vendors, and seeing what timeline the ticket is on is very useful in keeping our department current and accurate. It is always appreciated when we have an issue that needs addressed, that Customer Support is always on top of responding to us right away, and if it cannot be resolved over email, Morgan is always ready to hop on a phone call to help work everything out. Review collected by and hosted on G2.com.
Biggest issue is with completed work orders - we would like to be able to print all details of the ticket without the generic, basic format. We are looking for a way to print out details of the ticket in a professional manner, maybe more structured?
Least helpful aspect of NodaFi would be the inability to update or edit multiple parts in the parts inventory section. Only way we can confirm accuracy is to export the CSV and edit on the excel sheet and send back to the NodaFi team. That is very helpful, however would make for ease of use on our own to be able to open a part, edit something, and go back out to the same page in which that part was on - instead of the default back to page one.
The app can be a little slow sometimes resulting in two or three of the same comments posting as it will not show that the comment has posted - making us think we need to press 'comment' again.
Last small inconvenience is within the asset section - because we have so many assets and we cover a large area, we have a lot of different spaces that yes, do remain in their 'space' overnight but then can be used elsewhere on property, but if it doesn't belong to the space in which you are working, we are unable to tie that asset used to the ticket because it was used elsewhere than where the asset 'lives'. Review collected by and hosted on G2.com.