![Drew B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Drew B.") DB Drew B. Systems Administrator Mid-Market (51-1000 emp.) 10/31/2023 "Revolutionalised Our Workflows" 5/5 What do you like best about NinjaOne? Automations work as expected, patching (software and OS) is reliable, Ninja Remote is easy to use for both us and end user, remote powershell/cmd works well too. (There's now even background remote so we can log on and view event viewer for example without disturbing end user). NinjaOne is very easy to set up, customer service is fantastic and I often hear from my account manager who wants to check in with us. Active Discord community where both other customers and NinjaOne staff are on hand to assist. I am able now as well to remote into my Linux devices! I like how I can see everything in one portal and that they are always adding new features. Even better is we can SSO onto the platform and it supports passkeys! We are using it for documentation and our IT knowledge base and it is good to have everything in one place for our techs. I am also using it for vulnerability management between Defender and Crowdstrike as it's good to have everything in one place on the system I can actually do remediation work on and patching. I have recently started testing backups with my NAS and this was so easy to set up, I am speechless! We use it to backup our servers too (even Linux now!) and even doing an image back up lets us go on and download individual documents for when a user has 'misplaced' something and we don't want to do a full server recovery. Although it does let us do a full recovery too easily using the tool that NinjaOne provide. That has worked well with our vSphere environment and provided a full server image recovery. I use NinjaOne every day and I honestly would be lost without it as would my team. Review collected by and hosted on G2.com. What do you dislike about NinjaOne? Devices that are offline are shown as unhealthy on the dashboard which I would prefer to not be included in the statistics. It does let me customise other health information though which is good. I wish I could run patching/scripts on a scheduled basis if its missed, I think this is an upcoming feature... Review collected by and hosted on G2.com. What problems is NinjaOne solving and how is that benefiting you? OS and Software patching and showing at a glance which devices this has failed on, and most importantly for us being able to automate scripts on devices which helps us keep other aspects of the workstations up to date. This has saved us countless hours of work not just for the IT team but saved a lot of chargeable time being lost from our fee earning staff. I also now have it monitoring my online servers as an uptime monitor to see if they are offline so I can find out before my users tell me. It is also providing us with backups and I can quickly access them via NinjaOne to download a file a user has mistakenly deleted (even on Linux!). There is also an option to do a full image restore which we have been able to do when transferring a broken workstation into a virtual machine which is something we would not have been able to easily do before NinjaOne. We also use it for MDM to ensure that company owned iPhones and Androids are being updated and we can remote wipe them and change passcodes if users forget them. I can also push out apps to users to make sure they all have the ones they need to be able to do their work. Review collected by and hosted on G2.com. Show More Rating Updated (7/21/2026) Current UserValidated ReviewerSource: G2 invite See what 4953 reviewers think of NinjaOne 4.7 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/ninjaone/reviews)