G2

Sergio G.

IT Supervisor

Mid-Market (51-1000 emp.)

12/8/2022

"Great RMM, lacking in the ticketing department"

4/5

What do you like best about NinjaOne?

I like the interface for the RMM portion. At a glance, I can see how many computers are online. If any are unhealthy (multiple reason why this would be). Servers,workstations, and NMS and quickly jump into each to dig down into their list. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

Alerts do not go away quickly. We have alerts if a server has not rebooted in 30 days, from Ninja, I can remote in and reboot the system. I also have the option to send a reboot command from ninja. Either way it is done, ninja will log that it has rebooted but the alert will not go away for a few days. You can manually remove the alert but I do not think it was designed to be that way. I also did not like the reporting and the views in the ticketing system portion of it. For that reason, we took our ticketing to another platform. The views would not always show you what they were suppose to. I would have the option to see all open tickets and it would not show, or show me all closed and it would fail to load them. I had to work out of the all ticket view and that can be quite annoying to have to scroll through all the closed tickets to reach an older opened one. Review collected by and hosted on G2.com.

What problems is NinjaOne solving and how is that benefiting you?

At the moment, it helps by giving us quick remote connection to all of the end users and servers in the company. Patch management is handled by this RMM. We also have weekly pop-ups to remind users to reboot their computers as well as some scheduled scripts that run on a weekly basis to clear cookies, cache, etc.. Review collected by and hosted on G2.com.