G2

Tony K.

SDA Engineer

Small-Business (50 or fewer emp.)

9/1/2026

"Powerful Endpoint Management and Automation Platform"

5/5

What do you like best about NinjaOne?

What I like most about NinjaOne is how it combines monitoring, remote access, patch management, and automation into a single platform. The automation features have reduced repetitive administrative work and improved response times, while the real-time alerts help us identify and resolve issues before they become major problems. The platform is intuitive, performs well, and has become a key part of our service delivery workflow. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

There is very little to dislike about NinjaOne, but some areas could benefit from improvement. Custom reporting could be more flexible, and certain administrative tasks require navigating multiple screens. Additional AI-assisted troubleshooting, smarter alert prioritisation, and expanded automation templates would help reduce manual effort even further. Review collected by and hosted on G2.com.

What problems is NinjaOne solving and how is that benefiting you?

Before implementing NinjaOne, managing endpoints, patching, monitoring, and remote support required multiple tools and more manual effort. NinjaOne has helped centralise these functions into a single platform, giving us greater visibility and control over managed devices. Real-time monitoring and proactive alerts allow us to identify and resolve issues before they affect end users, while automation reduces repetitive administrative tasks and improves response times. This has increased operational efficiency, reduced downtime, and enabled our team to provide faster and more consistent support across our environment. Review collected by and hosted on G2.com.