G2

Eric T.

Managed Services Technician

Small-Business (50 or fewer emp.)

10/27/2025

"All-in-One Management Hub That Simplifies MSP Workflows"

4.5/5

Describe the project or task NinjaOne helped with:

NinjaOne provides a comprehensive suite of tools for MSPs to manage client devices efficiently. Key features include remote monitoring and management (RMM), endpoint management, patching, and mobile device management (MDM). The platform also offers automation capabilities, custom fields, and a responsive customer service team to assist with any issues. With NinjaOne, MSPs can streamline operations, reduce downtime, and enhance service delivery. Review collected by and hosted on G2.com.

What do you like best about NinjaOne?

The number of tools available in one centralized management hub is excellent. We use this management and monitoring system daily for our clients, and as an MSP supporting many organizations, it makes serving our customers much simpler.

With alerts, automations, scripts, custom fields, and NinjaOne Remote with behind-the-scenes access, we can quickly find device information and keep tabs on overall health. The areas we most commonly implement for our organizations are RMM, endpoint management, and patching. We’ve also started expanding into other services, such as MDM and NinjaOne Connect, and once you learn each module, they’re easy to roll out across the board.

Whenever we need assistance, customer service is quick to respond and, when necessary, escalates to qualified technicians for the specific scenario. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

Overall, NinjaOne has been a very effective solution for MSP technicians like me at Acruity. That said, there are a couple of issues I’ve noticed while using Ninja.

The first is Apple patching. Patching on Apple devices (macOS, iOS) has been somewhat inconsistent, both in terms of success and in how statuses are reported in Ninja. When reviewing patching activity, we’ve often seen cases where the status of whether updates were successful shows as unknown.

Another area I’d like to see improved is visibility for MSPs into endpoint errors and alerts. At times, it feels like NinjaOne representatives can pull more detailed information from the back end than we’re able to access on our side. More transparency into what’s happening would likely save time for both MSPs and support. That said, if there’s a security reason this information isn’t generally available to MSP technician accounts, I understand. Review collected by and hosted on G2.com.

Recommendations to others considering NinjaOne:

To enhance the user experience, it would be beneficial to improve the consistency of Apple patching and increase transparency for MSPs regarding endpoint errors and alerts. Additionally, providing more detailed access to backend information could streamline operations and save time for both MSPs and support teams. Review collected by and hosted on G2.com.

What problems is NinjaOne solving and how is that benefiting you?

Keeping track of a multitude of client devices without a centralized management system is nearly impossible. NinjaOne gives MSPs the ability to track and manage hundreds of devices efficiently and thoroughly. With Ninja, we can respond to offline server alerts as soon as they come in. We can also review endpoint patching and quickly address computers that experience patching failures. When we need to run commands on a machine while a user is actively working on it, Ninja lets us run those commands in the background without interfering with the user. Overall, Ninja saves time for both us and the client, while reducing interruptions and keeping day-to-day management smoother. In down client scenarios, we are able to use ping monitors and server network availability to get a lead on the source of the issue and act accordingly. Review collected by and hosted on G2.com.