The speed and quickness to move around in the User Interface is quite refreshing and seems to be a core value to the product. Our migration was from another well established RMM, and the customer support we received along the way was invaluable. The system is also easily approachable on otherwise typically complex topics - scripting primarly. We were able to integrate several nested policies with minimal effort. So far the account management team as well as the technical support teams have been helpful, quick to provide resolution and be helpful overall. It integrates very well with our PSA and EDR software. The Ninja Remote capabilities are also feature reach. Our initial impressions and continued daily use continues to be positive. We depend on NinjaOne to support our customers and it does not disappoint. Pay attention to the licensing requirements, as it is not completely usage based - it your endpoint number decreases, you must notify NinjaOne. Otherwise, there has been little complaints in the near two years we have been utilizing them as our RMM. Review collected by and hosted on G2.com.

The reporting feature is a bit lackluster. Licensing management is manual when the endpoints decrease. Review collected by and hosted on G2.com.