The best part of Nilex is its wide variety of features like ticket management, asset management, service catalogue, API management, Knowledge base management, self-service portal and many more incorporated in one solution. Review collected by and hosted on G2.com.

The biggest drawback has been the customer support which is available up to a limited extent and only through email communication. Also, with every new release, it is a little unstable with the behavior. Review collected by and hosted on G2.com.