G2

Stephanie K.

Small-Business (50 or fewer emp.)

10/7/2024

"Phenomenal Customer Service at Ngage"

5/5

What do you like best about Ngage Live Chat?

I love that all of the information I need to reach out to the potential clients is conveniently in one email. It's very easy to navigate and filter out what is / isn't relevant to our line of work. Also, the customer service is phenomenal. I love working with Joann F. She is just wonderful! Joann has always been so responsive, helpful and kind in all of the communication I've had with her over the years. Yes! We've used Ngage for 5+ years now. We've never considered NOT utilizing Ngage because it's really gotten us many, many clients. Ngage and Joann are perfect because they are available when we need them, but never push anything...I always appreciate it when Joann reaches out with a special deal or new tool, but she has never once been pushy or demanding. We have had a wonderful working relationship. Every time I've had a billing question (to adjust bills because of miscalculated leads), Joann has immediately taken care of my issue even though billing isn't her department. Review collected by and hosted on G2.com.

What do you dislike about Ngage Live Chat?

None that I can think of. I have been happy with all of the interactions I've had. Review collected by and hosted on G2.com.

Recommendations to others considering Ngage Live Chat:

Try it out. You'll love it. Ngage will be your new favorite way to passively enjoy new clients coming your way! Review collected by and hosted on G2.com.

What problems is Ngage Live Chat solving and how is that benefiting you?

Ngage has been a wonderful way for us to get clients. Generally speaking, our law firm receives a few potential leads every week. It's an easy and convenient way to receive leads. We get all of the information we need to make our initial contact with the potential clients in an email! Review collected by and hosted on G2.com.