--- title: Nextiva Reviews meta_title: 'Nextiva Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 3587 reviews by the users' company size, role or industry to find out how Nextiva works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 3587 scale: '5' date_modified: '2026-07-20' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Nextiva Reviews **Vendor:** Nextiva **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.5/5.0 **Total Reviews:** 3,587 ## About Nextiva Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com. ## Nextiva Pros & Cons **What users like:** - Users value the **exceptional customer support** from Nextiva, enjoying prompt assistance and seamless account setup. (135 reviews) - Users value the **ease of use** of Nextiva, benefiting from a straightforward onboarding and excellent customer support. (128 reviews) - Users praise Nextiva for its **excellent customer service** and seamless onboarding experience, making implementation effortless. (111 reviews) - Users commend the **easy setup** of Nextiva, appreciating swift implementation and supportive customer service throughout the process. (94 reviews) - Users praise **Nextiva's reliability** , highlighted by outstanding customer service and seamless onboarding process. (90 reviews) - Users rave about Nextiva's **exceptional customer service** , highlighting its friendliness and responsiveness in providing assistance. (81 reviews) - Call Quality (56 reviews) - Simple (52 reviews) - VoIP Services (51 reviews) - Features (49 reviews) **What users dislike:** - Users find the **difficult configuration** of Nextiva challenging, complicating setup and management for large teams. (27 reviews) - Users find the **complexity of setup and integration** challenging, especially for newcomers to the platform. (25 reviews) - Users experience **number issues** with Nextiva, including delays in displaying call information and automatic call declines. (22 reviews) - Users find the **complex processes** of setting up Nextiva frustrating, impacting their overall experience negatively. (20 reviews) - Users find the **difficult setup** of Nextiva quite challenging and clunky, impacting their initial experience and management. (19 reviews) - Users report **call issues** with app disconnections, missed calls, and mobile lag affecting overall communication experience. (18 reviews) - Expensive (18 reviews) - Users experience **long wait times** for customer service, though chatbots provide quicker answers for many inquiries. (18 reviews) - Users face **long wait times and inadequate support** from Nextiva, hindering service and causing frustrations. (15 reviews) - High Cost (15 reviews) ## Nextiva Reviews ### 1. NEXTIVA and Agent Denys Kordiuk **Rating:** 5.0/5.0 stars **Reviewed by:** Oz G. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Nextiva?** Our experience with NEXTIVA has been exceptional from start to finish. The professionalism displayed by every member of their team, from sales representatives to customer service is something that truly sets them apart in the communications industry. Our company was fortunate to be assisted by Denys Kordiuk, whose clarity, patience, and depth of knowledge made the entire setup process seamless. Every question was addressed promptly and thoroughly, ensuring we felt confident at each step of implementation. Having previously used other providers, such as RingCentral, the difference in service quality was immediately evident. With RingCentral, we frequently faced unnecessary complications... including constant passcode changes and extremely difficult customer support access. Reaching their team often felt like scaling a mountain just to speak with an oracle. In contrast, NEXTIVA has been transparent, efficient, and highly responsive from the very beginning. We also successfully retained our existing business numbers (from what we now call “Ding Central”) - including our local area code and without incurring any additional “premium” fees. The transition was smooth, and the platform has proven reliable and intuitive. In summary, switching to NEXTIVA has been one of the best operational decisions our company has made. We extend our sincere gratitude to Denys Kordiuk and the entire NEXTIVA team for their outstanding professionalism and commitment to excellence. **What do you dislike about Nextiva?** That we did not know about them before we chose Ding Central in the past. **What problems is Nextiva solving and how is that benefiting you?** NEXTIVA solved one of our biggest business challenges which was reliable and accessible communication. With our previous provider (Ding Central), we constantly struggled with service interruptions, confusing system updates, and poor customer support. NEXTIVA completely changed that. Their VOIP platform is stable, intuitive, and transparent, allowing our team to stay connected without technical headaches. Additionally, the onboarding process was simple and efficient, saving us valuable time. We retained all our existing business numbers without extra costs, and customer support is now quick, professional, and genuinely helpful. In short, NEXTIVA gives us peace of mind knowing our communication system is dependable in letting us focus on running and growing our business. ### 2. Easy Calling and Texting with Seamless Call Transfers **Rating:** 5.0/5.0 stars **Reviewed by:** Kayla H. | Pre-Processor, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Nextiva?** I love that you can call or text and it's easy to transfer calls. **What do you dislike about Nextiva?** Sometimes the app doesn't load, but if you refresh it's all good **What problems is Nextiva solving and how is that benefiting you?** Being able to text people instead of just call because some clients are busy and can only text sometimes ### 3. Efficient Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Adrian A. | Payroll Specialist , Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Nextiva?** I love using the Nextiva app because it's awesome that I can use it from whatever site I'm at. The texting feature is so fast and great, which saves me time and guarantees quality. Additionally, the initial setup was very easy, taking just minutes. **What do you dislike about Nextiva?** Their conference mode is difficult to access, and their voice mail menu is confusing to operate. **What problems is Nextiva solving and how is that benefiting you?** I use Nextiva to communicate with personnel. It makes it easier interacting and notifying with colleagues and employees. Their app is awesome to use from any site, and their texting is fast and great. It saves me time and guarantees quality. ### 4. Seamless Communication, Boosted Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher J. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Nextiva?** I really like the simplicity in Nextiva's user interface, which is user-friendly and allows us to do everything we need in one simple program. The seamless integration of VoIP, video, and messaging has boosted our efficiency. The initial setup was pretty easy, with walkthrough guides and instructional videos making it no problem to set up. **What do you dislike about Nextiva?** Sometime the product makes the battery life of my laptop poor. **What problems is Nextiva solving and how is that benefiting you?** Nextiva allows for seamless integration of VoIP, video, and messaging, boosting our efficiency. ### 5. Easy to Use with Minor Navigation Hurdles **Rating:** 5.0/5.0 stars **Reviewed by:** Rob L. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2026 **What do you like best about Nextiva?** I find that Nextiva is fairly easy to use. **What do you dislike about Nextiva?** The website is difficult to navigate on a mobile device, especially when it comes to payments and changing default payments. **What problems is Nextiva solving and how is that benefiting you?** I use Nextiva to fulfill customer requests, and it helped me resolve spam calls targeting my number in Arizona. ### 6. ASAP Support That Makes Us Feel Valued **Rating:** 5.0/5.0 stars **Reviewed by:** crystal c. | Accounts Payable, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Nextiva?** There have only been three so far, but whenever a problem occurs, we get help ASAP. It really makes us feel special. **What do you dislike about Nextiva?** I wish there were more email option for more them 1 person. **What problems is Nextiva solving and how is that benefiting you?** Nextiva supplies our phone system and we love it ### 7. Tech-Rich Yet Effortlessly Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Andy K. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2026 **What do you like best about Nextiva?** The best thing is the ease of use. Even though it is a tech rich platform, it is very easy to use for less tech savvy people. **What do you dislike about Nextiva?** The cost is slightly more than other Voip providers, but it's not a big deal. **What problems is Nextiva solving and how is that benefiting you?** Nextiva is a great Voip solution and it helps our people WFH with the app. ### 8. Feature-Rich Calling and Texting That Helps Me Get the Job Done **Rating:** 5.0/5.0 stars **Reviewed by:** Susan U. | Group Travel Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Nextiva?** It offers so many features: texting, a mobile app and a computer app. I use all of these features and they are very helpful in my job. **What do you dislike about Nextiva?** I sometimes have an issue transfering calls to other employees. **What problems is Nextiva solving and how is that benefiting you?** Versitility in using features like texting clients. It is so convenient and I can provide vendors my number so they can text me as well. ### 9. Streamlined Scheduling with Clear Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Nicki J. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Nextiva?** I find Nextiva very effective for scheduling installations for my company. It's always clear and concise, and customers can hear us well, making the process quicker. I like the fact that you can text with customers easily on Nextiva, which is convenient since some customers prefer calls while others like texting. When we text with customers, it is easy to refer back to the information. **What do you dislike about Nextiva?** I can't think of anything I don't like **What problems is Nextiva solving and how is that benefiting you?** Nextiva helps by ensuring clear communication with customers, speeding up the scheduling process. The texting feature makes it easy to communicate and refer back to information, accommodating customer preferences for calls or texts. ### 10. Efficient Phone System with Some Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** chintan g. | Director IT, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Nextiva?** I use Nextiva as our office phone system. I like that it provides phone service within the building and smart routing when working remotely. The call quality is good, and being fully IP based is a plus. The initial setup was not too difficult and was a good experience. **What do you dislike about Nextiva?** The admin panel is outdated and needs to be more functional. **What problems is Nextiva solving and how is that benefiting you?** Nextiva provides phone service within the building and smart routing when remote. ### 11. Remote Work Simplified with Nextiva **Rating:** 5.0/5.0 stars **Reviewed by:** Hollye H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Nextiva?** I like the call quality; most of the time, it's really good. I like the ease of use and the ability to check messages remotely and make calls remotely. **What do you dislike about Nextiva?** Sometimes, a handoff between the actual office phone to Nextiva is bumpy. If it's ringing on my cell phone and I answer it on the landline, sometimes it'll continue to ring or stay active on my cell phone. **What problems is Nextiva solving and how is that benefiting you?** Nextiva allows me to access my office phone remotely, letting me check messages and make calls that look like they originate from my office phone. It's helpful because I can communicate effectively without being at the office. ### 12. Work Calls Anywhere, Right at My Fingertips **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Nextiva?** I love that I can answer calls anywhere. It's so nice being able have work calls at my fingertips no matter where I am. **What do you dislike about Nextiva?** I don't always have the best service, but a lot of that is because I am located in remote areas. **What problems is Nextiva solving and how is that benefiting you?** If I am walking around the property and away from desk, I can still grab an important call when it comes through. ### 13. Effortless VOIP Communication, Needs Better Mobile User Experience **Rating:** 3.5/5.0 stars **Reviewed by:** Michael B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Nextiva?** I like the ease of use of Nextiva. The setup of the phone itself is simple and direct, making it easy to navigate. **What do you dislike about Nextiva?** The mobile app is not very user friendly. It would be better if the app was more integrated with the phone itself to make receiving incoming calls easier. Also, the initial setup was a bit difficult at first but became easier once we got the hang of it. **What problems is Nextiva solving and how is that benefiting you?** Nextiva solves my internal and external organizational communication needs. I appreciate its ease of use, especially the simple setup of the phone. ### 14. Reliable, Beginner-Friendly VoIP with an Easy-to-Use Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Calvin C. | Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Nextiva?** Nextiva has been a reliable software which has easy to use interfaces. It is beginner friendly for someone who is first using VoIP. **What do you dislike about Nextiva?** Not much to dislike about Nextiva, it gives reliable service. **What problems is Nextiva solving and how is that benefiting you?** It provides a telephone number for the organization and members of it. ### 15. I needed a Local Phone number **Rating:** 4.0/5.0 stars **Reviewed by:** ALAN B. | Health Insurance Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2025 **What do you like best about Nextiva?** It had the highest review when I searched Google. So far, the setup went pretty smoothly. I am waiting on my specific Area Code phone number. I did like the options provided at a very reasonable price. I just needed basic services as phone calls, texts, and voicemail. Nextiva seemed to have the best pricing for these basic services. **What do you dislike about Nextiva?** They did not have a (210) Area Code available at the time of enrollment. I was assigned an (830) area code. There is a request ticket submitted to get a (210) area code. I am anticipating this will be done in 1-2 business days. **What problems is Nextiva solving and how is that benefiting you?** The reason I contacted Nextiva is to get a (210) area code phone number. I relocated from California (Silicon Valley) where most of my business is located. I still have a (408) area code number. I am expanding my business (Medicare Insurance agent) in the San Antonio, TX area and I wanted a local presence with a local phone number. Thus, I contacted Nextiva for a (210) area code phone number. Once I get my (210) area code phone number, I will be ramping up my marketing for this Medicare Annual Election Period. This is the biggest marketing and sales season for Medicare (65+) clients. Kind of like Christmas for retailers. The initial sign up did not have my desired (210) area code available. I am assigned an (830) area code phone number temporarily. There is a request ticket to get a (210) area code phone number. I am anticipating that this will be fulfilled in 1-2 business days (9/22-9/23/25). I am looking forward to utilizing Nextiva and my new local phone number. ### 16. Helpful Reps and a Smooth Experience Overall **Rating:** 5.0/5.0 stars **Reviewed by:** Kara G. | Ops Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Nextiva?** I like how helpful reps are when needing help or I have questions **What do you dislike about Nextiva?** I've not really had any bad experiences with Nextiva **What problems is Nextiva solving and how is that benefiting you?** They are helping my office to order and install new phones, instead of having to order from one company and have the installation done by someone else. One and done with Nextiva ### 17. Great Call Center Performance and Much-Improved Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Nextiva?** The Call Center option redefined how we process calls. The performance has been great and the support has improved drastically over the 5+ years that we've been partners. **What do you dislike about Nextiva?** The only thing we really had issues with was the onboarding or roll out. We expected this, but knew it would be worth it once all was configured and deployed throughout the organization. **What problems is Nextiva solving and how is that benefiting you?** Call flow for Inside Sales. Multiple customers calling in and Nextiva manages it perfectly based on our preferences. ### 18. Very Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Alex V. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Nextiva?** It’s very easy to use, and the interface is clean and straightforward. **What do you dislike about Nextiva?** It should be easier to add new contacts. There isn’t an option to upload scripts. **What problems is Nextiva solving and how is that benefiting you?** I need to reach many people each day, and most of them use menu options. The dial pad is easy to use. When someone contacts us outside of business hours, it sends the recording to my email. ### 19. Excellent VoIP Service with 10+ Years of Reliability **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2026 **What do you like best about Nextiva?** Nextiva is an excellent VOIP service provider. I have been using them for over 10 years with excellent service. **What do you dislike about Nextiva?** Nextiva's new customer support options take a bit longer than previously. **What problems is Nextiva solving and how is that benefiting you?** Nextiva providers all of my VOIP needs, including fax and allowing me to have my phone service from multiple locations, including on my cell phone. ### 20. Ease of Setup and Use! **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa C. | Office Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2025 **What do you like best about Nextiva?** Nextiva is the ONLY VoIP Provider I would ever recommend. It is simple to setup and the whole thing takes VERY little time. Using the product is incredibly simple, once you are set up you can just forget about it. The call center is easy to reach if needed, but take it from me - you will not need them. The software makes SENSE and you will use it everyday. **What do you dislike about Nextiva?** I cannot think of a downside, it is simple and inexpensive. The software is usable by ANY business. **What problems is Nextiva solving and how is that benefiting you?** Nextiva provided a VoIP phone and fax solution that made sense for our business needs. We wanted a system whereby we could forward calls received to our offices from anywhere. The Nextiva software means that we are able to receive calls where we want them at any hour of the day! ### 21. Intuitive Interface and Efficient Tech Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Nextiva?** The user interface is intuitive and straightforward to use. Tech support is efficient, and the team communicates in English very well. **What do you dislike about Nextiva?** Nothing major, really. The only issue I’ve noticed is that tech support can sometimes take a little while to get back to me. **What problems is Nextiva solving and how is that benefiting you?** Cost-effective communications. It keeps communications between locations on the same phone system, which makes it easier to stay connected. ### 22. Easy Setup, Reliable Call Quality, and Responsive Support **Rating:** 4.0/5.0 stars **Reviewed by:** Jesus A. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Nextiva?** We needed a solution that could set up easily and Nextiva delivered. Adding new users and lines as has been easy, with a simple setup process and a responsive, knowledgeable support team. The platform has also proven highly reliable, with minimal downtime and consistent call quality across all locations. **What do you dislike about Nextiva?** In terms of pricing there's a lot more competitive softwares out there. **What problems is Nextiva solving and how is that benefiting you?** It is a reliable product that almost guarantees no downtime, which in turn means no interruptions between us and the customer. ### 23. Smooth, Reliable Communication That Just Works **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Nextiva?** Nextiva is a smooth communication platform that has worked well for us for several years. Once it’s set up, it just keeps running flawlessly. **What do you dislike about Nextiva?** Nothing much except the app could have been a bit more modern. **What problems is Nextiva solving and how is that benefiting you?** Nextiva helps us stay in touch with our customers and partners efficiently, no matter where we are in the world. ### 24. Comprehensive Connectivity with Great Support **Rating:** 3.0/5.0 stars **Reviewed by:** Ellen H. | Executive Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Nextiva?** I like that Nextiva allows external calls and easy internal transfers, which is crucial for providing service across 8 counties. I also appreciate the fair pricing and find the customer support to be excellent. **What do you dislike about Nextiva?** I found issues with special project assignment, support, and completion. **What problems is Nextiva solving and how is that benefiting you?** I use Nextiva for VOIP service across 8 counties, which allows external calls and easy internal transfers. ### 25. Simple Yet Effective Communication Tool with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Emily D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Nextiva?** I find Nextiva simple to use, which is great for my SDR team. I particularly value the call recording tools and tracking features, which are really useful for managing our communications. **What do you dislike about Nextiva?** Sometimes texts don't send on the Nextiva One app, and we don't even know until clients start saying they didn't hear from us. I wish there was some type of error message that the text didn't send. **What problems is Nextiva solving and how is that benefiting you?** I use Nextiva for my SDR team's texting, calling, and inbound call flows. I like that it's simple and I value the call recording and tracking tools. ### 26. Friendly, Intuitive UI That’s Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Brian T. | Eligibility Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Nextiva?** Friendly UI, easy to use, and straight forward when it comes to calls. **What do you dislike about Nextiva?** I don't think I have any dislikes on the Nextiva app. All in all, app was good and does what it is intended to do. **What problems is Nextiva solving and how is that benefiting you?** While using number keypads on keyboard helps a lot instead of clicking the screen number keypad. ### 27. Convenient Communication and Great Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** David E. | Broker, Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2026 **What do you like best about Nextiva?** I find Nextiva to be really convenient. Also, the customer service they provide is great. **What do you dislike about Nextiva?** Nothing at all. It’s the greatest for all work needs. **What problems is Nextiva solving and how is that benefiting you?** Nextiva allows truckers to contact me and have voicemail set up for leaving messages. ### 28. Reliable Fax Solution for Schools **Rating:** 5.0/5.0 stars **Reviewed by:** Yuliana A. | Operations Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2025 **What do you like best about Nextiva?** At Excel Academy schools, we’ve used Nextiva for many years to handle fax communication, and we recently created a new account after our previous one was retired. The system has been essential for securely sending and receiving student records. It’s reliable, easy to manage, and helps us get important documents across without issues. Overall, Nextiva has been a trusted tool for our schools. It’s simple enough for daily use but strong enough to support compliance and communication needs. **What do you dislike about Nextiva?** The only negative experience we’ve had was with our previous account. It became locked, and Nextiva couldn’t provide assistance because they were looking for the account name, which we didn’t know. Eventually, the account was deleted, and we were no longer able to access it. **What problems is Nextiva solving and how is that benefiting you?** I am not sure, I just opened the account with them again. ### 29. Intuitive Setup and Extensive Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Marcel B. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Nextiva?** Nextiva is a fairly simple system to implement and maintain. Creating users and adding phones and numbers is very intuitive. I also like being able to route calls to the app or the web app, and the reporting is quite extensive. **What do you dislike about Nextiva?** Though I understand to a degree, as an IT Manager, I wish i had more control over configurations. **What problems is Nextiva solving and how is that benefiting you?** It's providing a great and simple to use phone system. ### 30. User-Friendly with Stellar Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Will B. **Reviewed Date:** November 07, 2025 **What do you like best about Nextiva?** I appreciate the user-friendly nature of Nextiva, which simplifies our operations and minimizes the time spent on transitions. The helpful support staff is a great asset, ensuring that any issues are swiftly addressed and that we never miss important calls, as calls equate to income for our business. The ability to efficiently manage our call flow with Nextiva is crucial, and the transition from a 2-line landline to a more versatile system has been invaluable. I love the call menu feature and the ability to transfer calls to team members' cell phones when they are out in the field. Nextiva’s excellent onboarding experience made the initial setup smooth and uncomplicated, enhancing our team's adaptation to the new system. Our experience has been so positive that I would rate it a perfect 10 on the likelihood of recommending it to peers. **What do you dislike about Nextiva?** There is nothing to dislike about Nextiva **What problems is Nextiva solving and how is that benefiting you?** Nextiva efficiently manages our call flow, allowing call menu setup and call transfers to team member cell phones. It's user-friendly, with great support staff, ensuring we never miss income-generating calls. ### 31. Easy to Implement, User-Friendly, and Great Call Quality **Rating:** 4.0/5.0 stars **Reviewed by:** jesse l. | Senior IT ADMIN, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Nextiva?** Ease of use, ease if implementation, good call quality, functions are enough to use **What do you dislike about Nextiva?** admin portal is a bit hard to use, support some times not very good. **What problems is Nextiva solving and how is that benefiting you?** Nextiva is easy to use and solve problems in time. They solve every ticket I submitted. ### 32. Prompt, Responsive Support and a Smooth, Issue-Free Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2026 **What do you like best about Nextiva?** I like the prompt attention to issues you may be having **What do you dislike about Nextiva?** I havent yet found anything negative about this program **What problems is Nextiva solving and how is that benefiting you?** I have had problems logging in and was able to resolve it through Nextiva ### 33. Empowers Remote Work but Needs Spam Management **Rating:** 4.5/5.0 stars **Reviewed by:** Jesse A. **Reviewed Date:** February 09, 2026 **What do you like best about Nextiva?** I use Nextiva as my work number, and it allows me to make calls anywhere, whether I have my stationary phone or not. I really like the ability to work from anywhere. The app for the phone works well, and the initial setup was very easy, just a quick sign-up and verification. **What do you dislike about Nextiva?** I don't like that my number sometimes appears as spam to certain people, which can be frustrating. **What problems is Nextiva solving and how is that benefiting you?** I use Nextiva as my work number, allowing me to make calls anywhere, even without my stationary phone. I like the ability to work from anywhere, and the app for the phone works well. ### 34. Easy-to-Manage Phone System with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jerry S. | Sr. Systems Administrator, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Nextiva?** The phone system is easy to use and manage and they have a great support team! **What do you dislike about Nextiva?** There are no downsides at the moment. The system works perfect! **What problems is Nextiva solving and how is that benefiting you?** Better customer support and system met all of our needs compared to the previous vendor. ### 35. Easy Web-Based Admin Configuration and Effortless Management **Rating:** 5.0/5.0 stars **Reviewed by:** Ricky C. | IT support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Nextiva?** Easy admin configuration through web interface **What do you dislike about Nextiva?** nothing comes to mind, overall easy to use and administer **What problems is Nextiva solving and how is that benefiting you?** Business lines for users to not use personal phones. Ability to have softphone on mobile phone has been nice ### 36. 10 Years with Nextiva: Professional Service and Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Wyatt G. | Vice president, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Nextiva?** Have been working with nextiva over the last 10 years. Overall great experience and the company has provided great customer service. Will continue our relationship with this company due to the level of professionalism and customer service. **What do you dislike about Nextiva?** Nothing the service is top notch and we are well taken care of **What problems is Nextiva solving and how is that benefiting you?** Reliable communications is tough to come by and Nextiva does that ### 37. Convenient Calling Across Devices, but Unlocking to Answer Is a Hassle **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Nextiva?** I can make calls on my cell phone and my computer. **What do you dislike about Nextiva?** I don't have a physical phone on my desk. If I want to answer a call, I sometimes have to unlock a device before I can even open the program. **What problems is Nextiva solving and how is that benefiting you?** It allows us to text which teams does not. ### 38. Simple, Useful Communication Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Omar Alexander L. | Same, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Nextiva?** It is a very simple but useful tool for communication **What do you dislike about Nextiva?** Sometimes signal is weak if I go on the road. **What problems is Nextiva solving and how is that benefiting you?** It is helping us to communicate better with our clients ### 39. Effortless Setup with Handy Features **Rating:** 5.0/5.0 stars **Reviewed by:** Lakredi T. **Reviewed Date:** October 28, 2025 **What do you like best about Nextiva?** I appreciate the ease of setting up Nextiva, especially with the support from Anastasia, who was very good, patient, and clear in her explanations. This made the whole process seamless for us. I love that Nextiva has made taking and managing phone calls much more straightforward and efficient for my autism center business. It has eliminated the challenges I faced with my personal phone by allowing me to screen calls and manage missed calls effectively, as my daughter can pick up where I cannot. The ability to have both an 800 number and a local number is incredibly beneficial, allowing clients to navigate through extensions easily and letting us understand their needs precisely. This capability has significantly improved our ability to provide services. Additionally, the excellent promotion of a single fee until March caught my attention, offering significant value and motivating me to share Nextiva with others. Overall, I find the features diverse and well-suited to our needs, making me very likely to recommend Nextiva to others. **What do you dislike about Nextiva?** I don't dislike any of it. I just find the phone app to be confusing because I cannot see the phone number as clearly as I can on the desktop version. This difference in the setup between the phone and desktop versions makes it challenging for me to navigate the phone app effectively. But with more time I will figure it out. **What problems is Nextiva solving and how is that benefiting you?** I use Nextiva to manage business calls, which solves the issue of using my personal phone. It allows call screening and teamwork with my daughter, ensuring we understand client needs, making service delivery more efficient. ### 40. Effortless Transition, Enhanced Call Management **Rating:** 5.0/5.0 stars **Reviewed by:** Ned H. **Reviewed Date:** October 27, 2025 **What do you like best about Nextiva?** I appreciate that Nextiva simply fits our needs better than other vendors we've used before, making it easier to integrate into our daily operations. The setup process was impressively quick and seamless, thanks to our IT team, which allowed us to transition to Nextiva without any significant disruptions. I find it particularly beneficial that Nextiva makes it easier to organize our call flow, and it facilitates receiving phone calls directly on our mobile phones, which enhances our accessibility and communication efficiency. I also really like the ease of setting up multiple voicemails, which adds a layer of convenience for managing communications effectively. Overall, the ease of use that Nextiva provides is a significant factor for me, to the point that it's one of the primary reasons I would consider purchasing it again. **What do you dislike about Nextiva?** Accessing a group mailbox could certainly be easier. **What problems is Nextiva solving and how is that benefiting you?** I find Nextiva makes it easier to organize our call flow and allows us to receive phone calls directly on mobile phones. The seamless setup and ease of use are significant benefits. ### 41. Excellent, Consistent Service and Predictable Pricing After a Quick Ramp-Up **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Nextiva?** I believe the consistency of the service has been excellent. After a short ramp-up period, the Nextiva service has been excellent as well. The pricing has also been consistent, which is very important for a small company. **What do you dislike about Nextiva?** So far, I haven’t noticed any real downsides with Nextiva. **What problems is Nextiva solving and how is that benefiting you?** We needed to move away from a legacy phone system that we had managed internally for many years, and switching to Nextiva put an end to all of that. Onboarding new employees is now easy, with a smooth ramp-up process. ### 42. Reliable Communication On-the-Go **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Nextiva?** I use Nextiva to stay connected to coworkers and members since I am on the go. I really like its reliability. I also like being able to text and call from the same app. The initial setup was very easy and took only 5 minutes. **What do you dislike about Nextiva?** Probably the refreshing rate. **What problems is Nextiva solving and how is that benefiting you?** I use Nextiva to stay connected with coworkers and members while I am on the go. ### 43. Helpful Setup, Easy-to-Use App, and Reliable Support for 15+ Years **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Nextiva?** They were very helpful with initial setup with my VOIP phones, tech support easily available, good pricing and the desktop app is also easy to use. **What do you dislike about Nextiva?** Nothing to report on this area. Have been a user over 15 years. **What problems is Nextiva solving and how is that benefiting you?** Easy to add new users. ### 44. Seamless Setup, Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Jason S. **Reviewed Date:** October 23, 2025 **What do you like best about Nextiva?** I find Nextiva incredibly valuable for my business due to its high-quality service and features. The excellent customer service ensures that any issues I encounter are promptly and effectively resolved. I am particularly impressed with the artificial intelligence virtual receptionist, which is an incredible addition to my workflow, effectively streamlining communication processes. The voice over IP, the new cast platforms, and the contact center software are crucial, offering a comprehensive communication package that's perfect for my business needs. I appreciate how the platform seamlessly integrates with Starlink to improve phone call reception in my home office, a significant advantage given my previously poor cell service. Furthermore, the ease of setting up Nextiva was impressive, as they took control of my computer and provided a thorough explanation of their powerful resources, making the transition smooth and informative. The unified communication platforms and call center infrastructure software were also major deciding factors due to their great reviews and effective functionality. **What do you dislike about Nextiva?** I wish that it wasn't so hard for me to find Nextiva. I had to waste my time with other services like Three Central before discovering it. Ultimately, Crocs turned me onto it, but I feel their profile should be more visible. **What problems is Nextiva solving and how is that benefiting you?** Nextiva improves my call handling in the home office by addressing cell reception issues with Starlink integration, ensuring I don't miss important calls and allowing seamless communication across devices. ### 45. Works Great for Customer Calls—A Reliable VoIP Service **Rating:** 5.0/5.0 stars **Reviewed by:** Andy V. | Logistics pricing manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Nextiva?** App works great for speaking with customers **What do you dislike about Nextiva?** None, does what you need it to do as a VOIP service provider. **What problems is Nextiva solving and how is that benefiting you?** None come to mind ### 46. Great Customer Support! Easy to Use! **Rating:** 5.0/5.0 stars **Reviewed by:** Brett F. | Adminastration/VP, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2024 **What do you like best about Nextiva?** The software is very easy to use. With the variety of apps and computer programs available, I can answer the phone from anywhere. Their customer service is also very helpful whenever I need support. **What do you dislike about Nextiva?** There are a few bugs with their computer app, (continuous riging after calls are missed, crashes, etc.). **What problems is Nextiva solving and how is that benefiting you?** Allows our company to comunicate with customers from anywhere. **Official Response from Alexandra Lueck:** > Hey Brett! Thank you so much for taking the time to leave us a review! - Alex from Nextiva ### 47. Easy to Navigate, Feature-Rich Calling Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Tim E. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Nextiva?** It’s very easy to navigate through. The features such as audio calls, call forwarding, call parking and conference are all great features. **What do you dislike about Nextiva?** Nothing that I can think of off the top of my head . I guess maybe improve the apps speed would be a good feature and if you offered cell phone plans . **What problems is Nextiva solving and how is that benefiting you?** All ### 48. All-in-One Communication with Some Setup Hiccups **Rating:** 3.5/5.0 stars **Reviewed by:** Anju Mareeta L. **Reviewed Date:** December 09, 2025 **What do you like best about Nextiva?** I really like that with Nextiva, everything is in one platform. It includes call, chat, text message, and more. I don't have to switch between multiple platforms or apps anymore. Plus, having a full conversation history in one place is super convenient. It also works perfectly for remote or hybrid teams. **What do you dislike about Nextiva?** It can be difficult to manage a shift with more than 30 members, and reporting could be more user-friendly or accurate. The initial setup isn't that user-friendly either. **What problems is Nextiva solving and how is that benefiting you?** Nextiva allows me to make and receive calls via desktop or mobile apps. It combines calls, chat, and text in one platform, eliminating the need to switch between multiple apps and keeping full conversation history in one place. It works well for remote or hybrid teams. ### 49. Reliable Calls, Worth the Price **Rating:** 5.0/5.0 stars **Reviewed by:** TECNO C. **Reviewed Date:** October 18, 2025 **What do you like best about Nextiva?** I find Nextiva's ability to facilitate communication with different people in the US with good quality vital for operations. It enables me to communicate with customers effectively, which is essential for my service. I appreciate that Nextiva meets my needs where previous solutions like OpenPhone could not, particularly regarding cold calling capabilities. Its straightforward setup, despite an initial wait time, contributes positively to my experience. Additionally, the reliability and quality of calls, which are crucial for my operations since downtime could severely impact the service, are impressive. Furthermore, the price seems reasonable for the value it provides. **What do you dislike about Nextiva?** I found setting up Nextiva took longer than expected, as I had to wait a few hours for the account to sync in, contrary to what the sales agent mentioned. I would have preferred a quicker setup process so I could use the service immediately after purchase. Additionally, while the pricing seems fair for the service provided, I would still appreciate a lower cost. **What problems is Nextiva solving and how is that benefiting you?** Nextiva enables efficient communication with customers in the US, providing good call quality essential for our operations. ### 50. Great VOIP Experience for Business **Rating:** 5.0/5.0 stars **Reviewed by:** Shawn B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Nextiva?** Honestly, I haven't found anything yet that I do not like about Nextiva. From sales to implementation, the team has worked to make my job easier! I've setup 6 accounts so far and each one has had a different member from support working to ensure it was setup. I didn't have an issue with understanding anyone and everyone was kind and courteous. Call flows have been setup without issue even with some that were complicated. **What do you dislike about Nextiva?** While not just a Nextiva issue, porting can be a pain when you do not have all of the information needed. **What problems is Nextiva solving and how is that benefiting you?** Nextiva has allowed me to help SMBs save money on their communications platforms. It quick and easy, saving time for everyone. ## Nextiva Discussions - [How do I save cell phone numbers as users?](https://www.g2.com/discussions/how-do-i-save-cell-phone-numbers-as-users) - 1 comment, 2 upvotes - [If we need more lines in the future as our business grows, do we have to purchase new phones as well?](https://www.g2.com/discussions/if-we-need-more-lines-in-the-future-as-our-business-grows-do-we-have-to-purchase-new-phones-as-well) - 2 comments, 2 upvotes - [How can you fix your horrible customer service platform](https://www.g2.com/discussions/how-can-you-fix-your-horrible-customer-service-platform) - 1 comment, 1 upvote - [Can i reply my customer 's message through laptop?](https://www.g2.com/discussions/can-i-reply-my-customer-s-message-through-laptop) - 1 comment, 1 upvote - [H](https://www.g2.com/discussions/nextiva-h) - 1 comment, 1 upvote - [View Nextiva pricing details and edition comparison](https://www.g2.com/products/nextiva/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+17%3A42%3A13+-0500&secure%5Bsession_id%5D=8cdb1f8f-a9fe-469a-932d-ddb8c52e7340&secure%5Btoken%5D=848b809ffad91e803d1442064c82832a239ea401f39da5c2c049c28eb8cc5208&format=llm_user) ## Nextiva Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [CALLREVU](https://www.g2.com/products/callrevu/reviews) - [DV Pinnacle](https://www.g2.com/products/dv-pinnacle/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Microsoft Access](https://www.g2.com/products/microsoft-access/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [RIMS paging](https://www.g2.com/products/rims-paging/reviews) - [SharedContacts.com](https://www.g2.com/products/sharedcontacts-com/reviews) - [Zoho Calendar](https://www.g2.com/products/zoho-calendar/reviews) ## Nextiva Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Security and privacy - AI Voice Assistants** - Encrypted communication **Access** - Software Pairing - Browser Extension - Individual Download **Compatibility - AI Voice Assistants** - Cross platform compatibility **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing ## Top Nextiva Alternatives - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (431 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,590 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,379 reviews)