G2

Brandon W.

Nexthink Product Manager

Enterprise (> 1000 emp.)

10/30/2026

"From Endpoint Visibility to Enterprise Automation"

5/5

What do you like best about Nexthink?

What I like best about Nexthink is the flexibility and interoperability of the platform. We initially adopted it for endpoint visibility and troubleshooting, but over time it has evolved into a much broader operational platform for our IT organization.

On a daily basis, we use Nexthink to gain real-time insight into device health, software deployments, user experience, and endpoint compliance. The ability to combine analytics, AI-powered insights, user engagement campaigns, remote actions, workflows, dashboards, and integrations in a single platform allows us to move beyond simply identifying problems and actually automate their resolution. Instead of relying on multiple disconnected tools, our teams can investigate issues, communicate with users, and take action from the same environment.

One of the biggest benefits has been the ability to integrate Nexthink into our existing processes rather than forcing us to redesign those processes around the product. We've built automated workflows for hardware and software lifecycle management, endpoint remediation, upgrade readiness assessments, user communications, and proactive support initiatives. The platform's flexibility allows us to tailor solutions to our organization's needs while still maintaining visibility and control at scale.

An unexpected benefit has been how quickly new use cases emerge once the platform is in place. Teams often begin by using Nexthink for monitoring and troubleshooting, then discover opportunities to automate repetitive tasks, proactively address issues before users open tickets, and improve the overall digital employee experience. The platform has performed reliably across a large enterprise environment, helping reduce manual effort, improve issue resolution times, and deliver measurable operational efficiencies. What started as a visibility tool has become a strategic platform that continues to create new opportunities for automation, intelligence, and continuous improvement. Review collected by and hosted on G2.com.

What do you dislike about Nexthink?

My biggest frustration is not with the platform itself, but with feature prioritization. Nexthink is highly flexible, and we've found workarounds for most limitations, but there are times when a missing capability would significantly simplify a solution. In those cases, the primary path forward is to submit and vote on enhancement requests through the community and wait for prioritization. I'd like to see more visibility into the status, roadmap, and expected timelines for popular enhancement requests so customers can better plan around upcoming capabilities rather than guessing whether a workaround will be needed long term. Review collected by and hosted on G2.com.

What problems is Nexthink solving and how is that benefiting you?

Nexthink solves the challenge of understanding what's actually happening across your endpoint environment and, more importantly, gives you the tools to do something about it. We use it for visibility, troubleshooting, automation, software and hardware lifecycle initiatives, user communications, compliance reporting, upgrade readiness, and proactive endpoint management.

The biggest benefit has been shifting from reactive IT to proactive IT. Instead of waiting for tickets to arrive, we can identify issues early, target impacted users and devices, communicate directly with them, and often resolve problems before they become widespread. The platform helps reduce manual effort, improve response times, and gives us confidence that decisions are being driven by real data rather than assumptions.

Over time, Nexthink has become more than a monitoring solution. It has become a platform that helps us automate repetitive work, improve the end-user experience, and continuously identify new opportunities for operational improvement. Review collected by and hosted on G2.com.