G2

Mike L.

DEX Lead

Enterprise (> 1000 emp.)

6/12/2026

"Nexthink: Deep Visibility, Powerful Integrations, and AI Insights That Deliver ROI"

5/5

What do you like best about Nexthink?

Nexthink truly serves as a “Swiss Army knife” for IT operations. It provides deep visibility into device performance, enhanced by AI-driven insights that not only identify issues but also guide teams toward effective resolution. Its AI capabilities extend further by analyzing tool usage at the departmental level, helping us determine whether our investments are actually driving improved efficiency.

By making Nexthink telemetry accessible across a wide range of administrative tools, our IT teams can deliver a better support experience without leaving the platforms they are most comfortable using. Its extensive integrations—spanning hardware vendors, Intune, ServiceNow, and more—expand the breadth of available data, enabling more informed technical and business decision-making.

What stands out even more is the depth of data Nexthink captures, which opens up opportunities to extend its value beyond IT. These use cases have allowed us to demonstrate measurable ROI at the executive level far more quickly than anticipated.

On top of all that, the Nexthink team itself is exceptional. They genuinely listen to customer feedback, and it’s clear that user suggestions directly influence product improvements. Overall, our experience with Nexthink has been outstanding and continues to exceed expectations. Review collected by and hosted on G2.com.

What do you dislike about Nexthink?

Becasue Nexthink is so expansive, starting out can be daunting. Keep goals small to begin with and have a few quick wins that demonstrate Nexthink's value quickly. Executive support and investment will soon follow. Review collected by and hosted on G2.com.

What problems is Nexthink solving and how is that benefiting you?

I’ll share one use case that’s completely outside the box: real estate. We didn’t have a reliable way to measure how many people were coming into the office over time. By establishing locations from detailed network information, we were able to distinguish between remote and corporate sites. That visibility helps us make smarter decisions about our real estate footprint.

Integrations with our hardware vendor not only show when our devices hit the factory floor; with that same visibility, we can establish SLAs and determine whether our vendor is meeting shipping and delivery timelines. We can also confirm that devices are delivered to the person the device is intended for. Review collected by and hosted on G2.com.