G2

Ryan W.

IT Architect

Enterprise (> 1000 emp.)

9/18/2025

"One year with Nexthink transformed my career"

5/5

What do you like best about Nexthink?

Nexthink provides a level of insight that I never realized I was lacking. Alerts and automated solutions have transformed our support structure, to the extent that Nexthink generates more Incident tickets per month than are reported by our users. Our agents and project managers find themselves engaging with our custom dashboards on a daily basis, applying real-time metrics to simplify and augment their specific tasks and workflows.

We have made heavy use of the Application Experience and Software Metering functionality to drive our user-engagement with new and emerging technologies; especially applicable to the myriad AI and LLM tools that users increasingly rely on. Review collected by and hosted on G2.com.

What do you dislike about Nexthink?

Nexthink seem to be targeted at and designed for large organizations. Dashboards that exist by default or are downloaded from the Nexthink Library present KPI summaries rather than granular details related to DEX. It can be time-consuming to manually duplicate and edit these dashboards to tailor the data to the needs of a smaller IT Management and Operations team who have a very close relationship with end-users. Review collected by and hosted on G2.com.

What problems is Nexthink solving and how is that benefiting you?

Nexthink unites our user experience data into a single pane of glass. Our application owners no longer need to collect usage data, page load metrics, and outage timestamps from multiple different sources; Nexthink provides all of that and more in a simple, easy to understand interface. Alerts and webhooks have completely changed the way that we identify problems and incidents, allowing us to quickly understand and respond to issues in less than half the time that was required before Nexthink. Review collected by and hosted on G2.com.